explorer.exe mem usage much higher than normal

Hello yayaboi, and welcome to TSF


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Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

----------------------------------------

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
If any other issues arise let me know.

The process is not instant. Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear. So lets do this to the end!

Please make every effort to reply to my posts in a timely manner. Malware breeds malware and the longer an infection remains on a system, the more
likely additional infections will result.

----------------------------------------

DOWNLOADS


CLEANUP! version 4.52 – TEMP FILE CLEANING


Please download Cleanup! and install it. You will use this later.

Alternative link Cleanup Alt


*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.



AVG Anti-Spyware 7.5



Please download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"

1. Install AVG Anti-Spyware 7.5.
2. Double-click the icon on Desktop to launch AVG A-S 7.5
3. On the top of the main screen click Shield
4. Click the word active to change it to inactive
5. On the top of the main screen click Update.
6. Then click on Start Update. The update will start and a progress bar will show the updates being installed.
7. I also recommend changing the "Update interval" to something more reasonable like 12 hours.

SDFix

Download SDFix and save it to your desktop.

We will use this later.

----------------------------------------

DISABLE ANTI-SPYWARE APPLICATIONS

Please disable these Anti-Spyware programs as they may interfere with this fix. You may re-enable them after we clean your system.



DISABLE WEBROOT SPY SWEEPER


To disable SpySweeper Shields:

Open it, click -> Options over to the left then -> click the Program tab -> uncheck "Start Spy Sweeper at Windows startup".

Over to the left click "Shields":

• Click Internet Explorer tab and uncheck all items.
• Click Windows System tab and uncheck all items.
• Click Hosts File tab and uncheck all items.
• Click Startup Programs tab and uncheck all items.
• Close SpySweeper.

----------------------------------------

SAFE MODE RE-BOOT

Please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

----------------------------------------

FIXES AND DELETIONS



Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

Viewpoint Manager

----------------------------------------

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)

O4 - HKLM\..\Run: [ViewMgr] "C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe"



Please remember to close all other windows, including browsers then click Fix checked.

----------------------------------------

UNHIDE HIDDEN FILES

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.

----------------------------------------
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\Program Files\Viewpoint

----------------------------------------

SDFix

• Right click the SDFix.zip folder and choose Extract All,
• Open the extracted folder and double click RunThis.bat to start the script.
• Type Y to begin the script.
• It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• Your system will take longer that normal to restart as the fixtool will be running and removing files.
• When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
• Finally open the SDFix folder on your desktop and copy and paste the contents of the results file
  Report.txt back onto the forum with a new HijackThis log

---------------------------------------

RUNNING SCANNERS


Cleanup

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu).
Set the program up as follows:

Click "Options..."
Move the arrow down to "Custom CleanUp!"
Put a check next to the following (Make sure nothing else is checked!):

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files (if present)
• Cleanup! All Users
• Click on the Temporary Files tab and uncheck the box for Scan drives for files matching if it’s checked.

Click OK
Press the CleanUp! button to start the program and DO NOT reboot when prompted.


AVG Anti-Spyware 7.5

• Run AVG A-s with it's updated definitions: (...it's important that all windows must be closed)
  This scan can take quite a while to run, so be prepared.
• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  
  
  
  
  
• When the scan is complete click Recommended Action and change it to Quarantine (1),
• If not click Recommended Action and choose Quarantine from the popup menu. (2)
• At the bottom of the window click on the Apply all Actions button. (3)

When done, click the Save Scan Report button. (4) then click Save Report As and save it to your desktop.

IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.



Note: DO NOT USE the computer while AVG A/S is scanning. If Explorer or the Control Panel are opened some malware types will
reinfect your system or will not be cleaned properly.

----------------------------------------

SYSTEM RE-BOOT

Reboot into Normal Mode.

----------------------------------------


ON-LINE SCANS

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on
   located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on
  then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

----------------------------------------

FOLLOW-UP

Please return and post these items in the order listed:

Report.txt from SDFix
AVG A/S
Panda scan
A new HJT log run in Normal Mode

Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode

Please let me know how your system is behaving.

Thanks, here are the logs in the order you wanted:

SDFix: Version 1.51
****************

Sun 12/24/2006 - 2:24:26.84

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Stage One - Safe Mode

Checking Services...

Service Name:

NetDDEdsma

File Path:

"C:\WINDOWS\svchost.exe"

NetDDEdsma Deleted...

Starting Registry Repairs...


Restoring Default Hosts File...

Stage One Complete

Rebooting...

Stage Two - Normal Mode

Checking For Malware:
--------------------


Backing Up and Removing any Files Found...

Alternate Stream Check:

C:\WINDOWS\system32
No streams found.
Final Check:

Services:
---------


Authorized Applications Key Export:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabledxpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger"
"C:\\Program Files\\Warcraft III\\Warcraft III.exe"="C:\\Program Files\\Warcraft III\\Warcraft III.exe:*:Enabled:Warcraft III"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\MAIET\\Gunz\\Gunz.exe"="C:\\Program Files\\MAIET\\Gunz\\Gunz.exe:*:Enabled:Gunz"
"C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\mIRC\\mirc.exe"="C:\\Program Files\\mIRC\\mirc.exe:*:Enabled:mIRC"
"C:\\WINDOWS\\system32\\dlbtcoms.exe"="C:\\WINDOWS\\system32\\dlbtcoms.exe:*:Enabledell_922 Server"
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\DLBTPSWX.EXE"="C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\DLBTPSWX.EXE:*:Enabledell_922 Printer Status"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"C:\\Program Files\\Common Files\\AOL\\1148091707\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1148091707\\ee\\aolsoftware.exe:*:Enabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\1148091707\\ee\\aim6.exe"="C:\\Program Files\\Common Files\\AOL\\1148091707\\ee\\aim6.exe:*:Enabled:AIM"
"C:\\Program Files\\Common Files\\AOL\\1157261802\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1157261802\\ee\\aolsoftware.exe:*:Enabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\1157261802\\ee\\aim6.exe"="C:\\Program Files\\Common Files\\AOL\\1157261802\\ee\\aim6.exe:*:Enabled:AIM"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabledxpsp3res.dll,-20000"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\Common Files\\AOL\\1163091692\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1163091692\\ee\\aolsoftware.exe:*:Enabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\1163091692\\ee\\aim6.exe"="C:\\Program Files\\Common Files\\AOL\\1163091692\\ee\\aim6.exe:*:Enabled:AIM"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.0"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabledxpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\1125521292\\ee\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1125521292\\ee\\AOLServiceHost.exe:*:Enabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabledxpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.0"
"C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"


Files:
------

Backups Folder: - C:\SDFix\backups\backups.zip

Checking for files with Hidden Attributes:

C:\i386\cdplayer.exe.manifest
C:\i386\logonui.exe.manifest
C:\WINDOWS\system32\cdplayer.exe.manifest
C:\WINDOWS\system32\logonui.exe.manifest
C:\hiberfil.sys
C:\IO.SYS
C:\MSDOS.SYS
C:\pagefile.sys
C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch1\lock.tmp
C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch2\lock.tmp
C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch3\lock.tmp
C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch4\lock.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0003.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0004.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0005.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0006.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0007.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL0355.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL2305.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL3094.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL3439.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL3663.tmp
C:\Documents and Settings\Bryan\Application Data\Microsoft\Word\~WRL3728.tmp
C:\Documents and Settings\Bryan\My Documents\Economics 2010\~WRL1315.tmp
C:\RECYCLER\S-1-5-21-1688048066-3134709557-339336026-1006\Dc6\Viewpoint Toolbar\delB.tmp\delC.tmp
C:\RECYCLER\S-1-5-21-1688048066-3134709557-339336026-1006\Dc6\Viewpoint Toolbar\delB.tmp\delD.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\7a199afb2eb748baf4e4a35c4281d089\BIT483.tmp
C:\WINDOWS\Temp\SST25C6.tmp.LOG
C:\WINDOWS\Temp\SST2C5B.tmp.LOG
C:\WINDOWS\Temp\SST4200.tmp.LOG
C:\WINDOWS\Temp\SST5F43.tmp.LOG
C:\WINDOWS\Temp\SST6BB0.tmp.LOG

FINISHED!


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 1:32:58 PM 12/24/2006

+ Scan result:



C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll -> Adware.Minibug : Ignored.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Ignored.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP420\A0139068.sys -> Not-A-Virus.Monitor.Win32.SpySweeper.a : Ignored.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP448\A0163776.exe -> Not-A-Virus.VirTool.Win32.AvSpoffer.a : Ignored.
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP458\A0176226.exe -> Not-A-Virus.VirTool.Win32.AvSpoffer.a : Ignored.
:mozilla.10:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.11:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.12:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.13:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.14:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.
:mozilla.9:C:\Documents and Settings\LocalService\Application Data\Mozilla\Firefox\Profiles\hi4hm6ra.default\cookies.txt -> TrackingCookie.Adrevolver : Cleaned.


::Report end




Incident Status Location

Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Bryan\Cookies\[email protected][1].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Bryan\Cookies\[email protected][2].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Bryan\Cookies\[email protected][1].txt
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Bryan\Cookies\[email protected][1].txt
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Bryan\Cookies\[email protected][2].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Bryan\Desktop\SDFix.exe[SDFix\apps\Process.exe]
Possible Virus. Not disinfected C:\Program Files\Course Technology\SAM 2003\Core3.0\png2swf.exe
Potentially unwanted tool:Application/Processor Not disinfected C:\SDFix\apps\Process.exe
Potentially unwanted tool:Application/MotherboardMonitor.A Not disinfected C:\sysreset\addons\moo.old
Logfile of HijackThis v1.99.1
Scan saved at 8:24:21 PM, on 12/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\ESPNRunTime\DIGServices.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\CyberScrub Privacy Suite\Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Bryan\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,[email protected]
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DIGStream] "C:\Program Files\DIGStream\digstream.exe"
O4 - HKLM\..\Run: [DIGServices] "C:\Program Files\ESPNRunTime\DIGServices.exe" /brand=ESPN /priority=0 /poll=24
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Privacy Suite Scheduler] "C:\Program Files\CyberScrub Privacy Suite\Scheduler.exe"
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WinMem] "C:\Program Files\WinCleaner Memory Optimizer\WinMemOpt.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Trillian.lnk = C:\Program Files\Trillian Pro\trillian.exe
O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Bryan\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab46479.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1133166803828
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} (UnoCtrl Class) - http://zone.msn.com/bingame/zpagames/GAME_UNO1.cab50727.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab53083.cab
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownload/dist/hgstart/HGPlugin9USA.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/bejeweled2/sis/popcaploader_v6.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WBSrv - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\wbsrv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe


THANKS MUCH

Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding.
Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this
webpage would not be available when you're carrying out the fix.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

----------------------------------------

MULTIPLE ANTI-VIRUS PROGRAMS


You are currently running multiple Anti Virus programs.

Unlike firewalls, anti-virus programs have conflicts co-existing with each other
This can cause conflicts and confusion between the AV programs as well as system instability.
Please choose and run only 1 and uninstall the other.

ALL the antivirus programs must be removed via Start>Control Panel>Add/Remove program.

For any program that doesn't have an add/remove entry, you will have to do this:
Re-install the program -> Reboot -> Uninstall


The Anti-Virus Programs on your system are:

McAffe
Norton>>>>>>Norton must be deleted through this site: NORTON REMOVAL TOOL


----------------------------------------


Please submit the following file to Jotti File Scan

C:\Program Files\Course Technology\SAM 2003\Core3.0\png2swf.exe


At the top of the window you should see "File to Upload & Scan" and a blank box. Copy and paste the red text from above into the box.
Then click "submit".

When it is finished, please copy and paste the information listed under "Service" and "Scanner Results" back in this thread.

----------------------------------------

DISABLE ANTI-SPYWARE APPLICATIONS

Please disable these Anti-Spyware programs as they may interfere with this fix. You may re-enable them after we clean your system.



DISABLE WEBROOT SPY SWEEPER


To disable SpySweeper Shields:

Open it, click -> Options over to the left then -> click the Program tab -> uncheck "Start Spy Sweeper at Windows startup".

Over to the left click "Shields":

• Click Internet Explorer tab and uncheck all items.
• Click Windows System tab and uncheck all items.
• Click Hosts File tab and uncheck all items.
• Click Startup Programs tab and uncheck all items.
• Close SpySweeper.

----------------------------------------

SAFE MODE RE-BOOT

Please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

----------------------------------------

FIXES AND DELETIONS


Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/game...Plugin9USA.cab



Please remember to close all other windows, including browsers then click Fix checked.

----------------------------------------

UNHIDE HIDDEN FILES

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Also make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.

----------------------------------------

Go to Start>Run then copy and paste, or type the following, then press Enter:

regsvr32 /u occache.dll

----------------------------------------

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.


C:\Program Files\Common Files\Real\WeatherBug


C:\WINDOWS\Downloaded Program Files\popcaploader.dll

----------------------------------------

Go to Start>Run then copy and paste, or type the following, then press Enter:

regsvr32 occache.dll

----------------------------------------

SYSTEM RE-BOOT

Reboot into Normal Mode.

----------------------------------------


ON-LINE SCANS


Kaspersky - Extended

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
      [*]Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect.
  We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

----------------------------------------

FOLLOW-UP

Please return and post these items in the order listed:

Jotti report
Kaspersky scan
A new HJT log run in Normal Mode

Please note: In order to properly see what is on your system, all HJT logs must be run in the normal mode

Please let me know how your system is behaving.

Jotti

Jotti File Scan


Service

File: png2swf.exe_
Status: POSSIBLY INFECTED/MALWARE (Note: this file was only classified as malware by scanners known to generate more false positives than the average scanner. Do not consider these results definately accurate. Also, because of this, results of this scan will not be recorded in the database.)
MD5 4e3cd0c4a5e2e650c264f278c07af0c6
Packers detected: -


Scanner results
AntiVir Found HEUR/Crypted
ArcaVir Found nothing
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
F-Secure Anti-Virus Found nothing
Fortinet Found nothing
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found nothing
VirusBuster Found nothing
VBA32 Found nothing


HJT

Logfile of HijackThis v1.99.1
Scan saved at 2:15:49 PM, on 12/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\ESPNRunTime\DIGServices.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\Program Files\CyberScrub Privacy Suite\Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\WINDOWS\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Documents and Settings\Bryan\Desktop\HijackThis.exe

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Dell QuickSet] "C:\Program Files\Dell\QuickSet\quickset.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,[email protected]
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DIGStream] "C:\Program Files\DIGStream\digstream.exe"
O4 - HKLM\..\Run: [DIGServices] "C:\Program Files\ESPNRunTime\DIGServices.exe" /brand=ESPN /priority=0 /poll=24
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Privacy Suite Scheduler] "C:\Program Files\CyberScrub Privacy Suite\Scheduler.exe"
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [UserFaultCheck] C:\WINDOWS\system32\dumprep 0 -u
O4 - HKLM\..\Run: [msci] "C:\DOCUME~1\Bryan\LOCALS~1\Temp\200612270447_mcinfo.exe" /insfin
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WinMem] "C:\Program Files\WinCleaner Memory Optimizer\WinMemOpt.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Trillian.lnk = C:\Program Files\Trillian Pro\trillian.exe
O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Bryan\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab46479.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1133166803828
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} (UnoCtrl Class) - http://zone.msn.com/bingame/zpagames/GAME_UNO1.cab50727.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - http://us.mcafee.com/Apps/WSC/en-us/WscWlanScannerCtrl.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab53083.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/bejeweled2/sis/popcaploader_v6.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: IntelWireless - C:\Program Files\Intel\Wireless\Bin\LgNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WBSrv - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\wbsrv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

Open HijackThis and click on 'Do a System Scan Only'. Check the following entries (If they still exist, make sure you do not miss any)

O4 - HKLM\..\Run: [msci] "C:\DOCUME~1\Bryan\LOCALS~1\Temp\200612270447_mcinfo.exe" /insfin

----------------------------------------

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\DOCUMENTS AND SETTINGS\Bryan\LOCALSETTINGS\Temp\>>>Empty the contents of the folder only. Leave Folder intact

----------------------------------------


Your logs are now clean. Please complete the next "housekeeping" steps and read through the information below.


----------------------------------------

Clear Firefox' Cookies

• Open Firefox.
• Click Tools » Options.
• Click the Privacy tab, then the Cookies tab.
• Click the Clear Cookies Now button.
• Then click OK to exit.

Clean Temporary Files

• Go to Start » Run » type: cleanmgr » OK.
• Choose (C and then click OK.
• Make sure these are the only ones that are checked :
  • Temporary Internet Files
  • Temporary Files
  • Recycle Bin
• Click OK to remove them.
• Click Yes to confirm the deletion.

----------------------------------------

Windows XP - Reset Hidden Files

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

----------------------------------------

Clean-out and Reset System Restore

This will clean out any junk or malicious files left behind in System Restore

• To turn off System Restore click Start > Right Click My Computer > Properties.
• Click the System Restore tab and Check
• "Turn off System Restore" or "Turn off System Restore on all drives" Click Apply.
• When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.
  
  
• Turn on System Restore by Clicking Start. Right-click My Computer, and then click Properties.
• Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives."
• Click Apply, and then OK.

This will create a new Restore Point.

----------------------------------------

RE-ENABLE ANTI-SPYWARE APPLICATIONS

If you were instructed to dis-able Anti-spyware applications during this fix, you may re-enable them

----------------------------------------

Please read through the following information to help protect your computer in the future.


KEEP YOUR OPERATING SYSTEM UPDATED

Please ensure that you have already patched your system against the recent WMF exploit. Go to this page to get the KB912919 patch

MICROSOFT UPDATES

It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser
up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft
and download all the critical updates to help prevent possible re-infection.


ENABLE WINDOWS AUTO UPDATE

Go to Start>Run - type wuaucpl.cpl
tick on the checkbox - "Keep my computer up to date"
Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
Click on "OK".


TOOLS TO HELP KEEP YOUR SYSTEM CLEAN

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

SpywareBlaster to help prevent spyware from installing in the first place.

• Install & update SpywareBlaster with the latest definitions.
• After you have updated, click the button - enable protection for all unprotected items

SpywareGuard to catch and block spyware before it can execute.


SPYBOT - SEARCH & DESTROY Download and install Spybot - Search & Destroy with its
TeaTimer option.
This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with
the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here


AD-AWARE Download and install Ad-Aware. You should use this program to scan
your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product
can be found here


IE-SPYAD IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.

• Download IE-SpyAD - Extract the contents to a new folder
• From within the folder, double-click install.bat
• Select Option #2 - Install the new IE-SPYAD list.
• Then return to the main menu.
• Select option #4 - Add the old porn sites domain

A tutorial for IE-SPYAD can be found here


MVPS HOST FILE The MVPS Hosts file replaces your current HOSTS file
with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to
those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.

• Download Host.zip to your desktop.
• From your Desktop right-click (hosts.zip) and select:
  Extract All from the menu.
  
• Click Next, click Next, select the option:
  "Show Extracted files"
• Click Finish

This will open the newly created hosts folder on your Desktop.

Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated
HOSTS file to the correct location on your machine.


MCAFEE SITE ADVISOR SITE ADVISOR is a free IE plug-in (also suport for Firefox browser)
which is used in conjunction with the Google search engine. It advises which web sites are considered safe and which sites could pose a problem.
It also shows what problems were encountered with each site, such as malicious downloads, spam, and related links.


ANTI-VIRUS AND FIREWALL PROGRAMS


ANTIVIRUS SOFTWARE It is very important that you have anti-virus software running on your machine.
This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online antivirus scanners: Anti-Spyware Tutorial

Here are some very good free Antivirus products which are available:

• Avast!
  
• AVG
  

If you do not have a firewall, here are 4 free ones available for personal use:

Understanding and Using Firewalls

• ZoneAlarm
• Avast Antivirus/Firewall
• Tiny Personal Firewall
• OutPost Firewall

INFORMATIONAL READING


In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles:

• PC SAFETY AND SECURITY
• HOW DID I GET INFECTED IN THE FIRST PLACE?
• THE ANTI-SPYWARE TUTORIAL
• MAKING INTERNET EXPLORER SAFER
• INVASION OF THE COMPUTER SNATCHERS
• The Cookie Concept

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