[Kayuri]

I got this error stating "Windows Explorer has encountered a problem and needs to close," continually after getting this other error on my desktop that said my Active Destop was closed. I was able to restore my active desktop, but desktop bar itself doesn't work. It's really annoying because I can't access the Start menu, see the time, and switch programs. I have to use Alt + Tab, and the Task Manager. I really need my desktop bar back, please help~!
Thanks in advance, Kayuri

 

[Kayuri]

[Not a bump] Just now, I tried re-running explorer.exe, and now it just keeps closing itself, and then restarting itself. About every other second, its really making me go insane... Please help~

 

[Angelfire777]

Hi,

Did you install any new programs before all this happened?

What exactly happened before this problem started?

Do you have your xp cd there?

 

[Kayuri]

Well... there is a spyware/malware issue on my computer right now, which caused Windows to shut off my active desktop, which I was able to restore. And right before - I re-installed Windows XP to repair stuff; I had the blue screen of doom stating that the Windows Logon process had some error, and caused a fatal system error. (I repaired it with the help of Dell's support team, but after that, this started happening T_T) And yes, I still have my XP Installation CD...
[I've already started another thread in HJT forum which also may have caused this :here.]

 

[Angelfire777]

Looking at your log, I see multiple infections. Those are probably causing your explorer issue.

I suggest you allow the security team to clean your machine first then come back here when the problem still persists.

 

[Sarfaraj]

R If there is any security threat. The very first thing you need to do is to log into " Safe mode with networking". In order to do that the first thing you need to do is shut down the system. Then the moment you press the power button to restart the system start hitting the F8 key repeatedly until you get the screen " Advanced boot option" or " windows advanced option menu". Then use the arrow keys to choose the option "safe mode with networking" . Hit enter and choose Windows XP as the operating system and ket the system load the files and log in. If you get the option to choose an account to log in. Select Administrator. LOg into the system and download some good scanning software and sca the whole system for malwares. I would prefer you download Malwarebytes Anti Malware. You can get it by googling. Try it and whatever comes up. Let us know.