Hello,
Before we start, I want you to understand one thing first. You have a very bad infection which is very difficult to remove. It requires a lot of work - both from you & me together. I'm gonna request for your full cooperation during such time. You should not at any time skip any of the steps outlined herewith nor do any of the fix outside out the order as I've laid out. Doing so may render the fix to be ineffective
Please take note of any problems you encounter during the fix & post them when you have completed the fix.
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Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory
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Download & immediately run - L2MFix.exe
Click "Install" to extract the contents to a newly created folder.
Close all other opened programs before running this tool
From within the newly created folder, locate & run L2mfix.bat
Select option #2 - Run Fix - by typing 2
Press any key to reboot your computer.
After the reboot, your Desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, you will be presented with a log. Save the contents of that log as I shall require you to post it in your next reply after completing the fix.
DO NOT RUN ANY OTHER FILES IN THE L2MFIX FOLDER UNLESS INSTRUCTED
If you receive an error - \system32\Autoexec.nt is not suitable for running MS-Dos applications, you will need to visit this website to download additional files.
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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
CleanUp! - Install.
KillBox v2.0.0.175.exe (it's important that you get version v2.0.0.175)
WinPfind.zip
TrackQoo.zip
I need you to update Ewido again. Please go to this website - http://www.ewido.net/en/download/updates/
Download the full updated database (Approximately 3600 KB) & install it unto your copy of Ewido.
Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner
Install both using the default options & then update Ad-Aware with the latest definitions.
Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0
Click Run Tool >> "OK"
If something is found, click "Clean" as in the directions given.
Click "Close", and exit Ad-Aware.
'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING
This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.
If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs:
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Launch KillBox.exe & select the following options:
* Click on the dropdown menu next to Full Path of File to Delete field.
* Verify that the filenames you pasted are found there
* Click the RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.
Next, please reboot your computer in SafeMode by doing the following:
1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.
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Click Start->Run - type SERVICES.MSC & then click on the OK button
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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: SDWin32 Class - {5B8E11E0-E280-42DC-8434-79821CC151B6} - C:\WINDOWS\System32\odvgq.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SDWin32 Class - {9E5EABEE-D678-400D-A40B-63C8B0DC2F3A} - C:\WINDOWS\System32\bfbbk.dll
O2 - BHO: (no name) - {D0CC2924-E0CB-EC43-EB09-B9BE4F0B3096} - C:\WINDOWS\System32\onj.dll
O2 - BHO: (no name) - {EFF90188-9B60-CBE5-16B3-C2D929FD0F95} - C:\WINDOWS\System32\tcl.dll
O4 - HKLM\..\Run: [wXOVA4] "C:\WINDOWS\system32\cxtpls_loader.EXE" /PC=CP.AOP2
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\atzapi.exe reg_run
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Hmzeet.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [eebpqbn] C:\WINDOWS\System32\byckqq.exe r
O4 - HKCU\..\Run: [Uuse] C:\Program Files\ohra\mbsi.exe
O4 - HKCU\..\Run: [Qtcic] C:\WINDOWS\System32\?ti2evxx.exe
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\System32\pshwr.exe
O4 - HKCU\..\Run: [wincmap] "C:\Program Files\winCMAPP\wincmapp.exe"
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: RunOnceEx - C:\WINDOWS\system32\mnswch.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QkcA\command.exe
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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
Locate and delete the following folders, if present:
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Run Cleanup! using the following configuration:
1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Launch Ad-Aware & click on the Start button
Select "Perform smart system scan" and click Next.
Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.
You will be prompted to set Ad-Aware to run on reboot, click "OK".
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Run Ewido with it's updated definitions
...it's important that all windows must be closed)
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.
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Double-click WinPFind.zip & extract the contents to a new folder at Drive C.
1. From within that folder, double click WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate WinPFind.txt
5. Post the results in your next reply!
** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.
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REBOOT TO NORMAL MODE
As you reboot, Ad-Aware will start up
Click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.
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Perform an online scan with Internet Explorer with Panda ActiveScan
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.
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Extract the contents of TrackQoo.zip & double-click on TrackQoo1.vbs. Wait a few seconds and a notepad page will pop up, Copy & Paste those results in your next reply.
* If your Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!
In your next post, please include fresh logs from:
Before we start, I want you to understand one thing first. You have a very bad infection which is very difficult to remove. It requires a lot of work - both from you & me together. I'm gonna request for your full cooperation during such time. You should not at any time skip any of the steps outlined herewith nor do any of the fix outside out the order as I've laid out. Doing so may render the fix to be ineffective
Please take note of any problems you encounter during the fix & post them when you have completed the fix.
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Before proceeding any further, please create a new directory - C:\PROGRAM FILES\HIJACKTHIS\
Re-locate your HijackThis files to the new directory
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Download & immediately run - L2MFix.exe
Click "Install" to extract the contents to a newly created folder.
Close all other opened programs before running this tool
From within the newly created folder, locate & run L2mfix.bat
Select option #2 - Run Fix - by typing 2
Press any key to reboot your computer.
After the reboot, your Desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, you will be presented with a log. Save the contents of that log as I shall require you to post it in your next reply after completing the fix.
DO NOT RUN ANY OTHER FILES IN THE L2MFIX FOLDER UNLESS INSTRUCTED
If you receive an error - \system32\Autoexec.nt is not suitable for running MS-Dos applications, you will need to visit this website to download additional files.
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Please download these additional files/programs. Do not run them untill instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
CleanUp! - Install.
KillBox v2.0.0.175.exe (it's important that you get version v2.0.0.175)
WinPfind.zip
TrackQoo.zip
I need you to update Ewido again. Please go to this website - http://www.ewido.net/en/download/updates/
Download the full updated database (Approximately 3600 KB) & install it unto your copy of Ewido.
Download Lavasoft's Ad-Aware & it's recently updated plug-in - VX2 Cleaner
Install both using the default options & then update Ad-Aware with the latest definitions.
Click on Add-ons in the lefthand column & select - VX2 Cleaner V2.0
Click Run Tool >> "OK"
If something is found, click "Clean" as in the directions given.
Click "Close", and exit Ad-Aware.
'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING
This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.
If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs:
- SurfSideKick 3 (let me know if ou cannot find this entry)
winCMAPP
cxtpls
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Launch KillBox.exe & select the following options:
- delete on Reboot
- end Explorer shell while killing file
- unregister dlll before deleting * if it's not grayed out
- C:\WINDOWS\QkcA\command.exe
C:\WINDOWS\System32\Hmzeet.exe
C:\WINDOWS\System32\byckqq.exe
C:\Program Files\ohra\mbsi.exe
C:\WINDOWS\System32\?ti2evxx.exe
C:\WINDOWS\System32\odvgq.dll
C:\WINDOWS\System32\bfbbk.dll
C:\WINDOWS\System32\onj.dll
C:\WINDOWS\System32\tcl.dll
C:\WINDOWS\system32\cxtpls_loader.EXE
C:\WINDOWS\System32\atzapi.exe
C:\WINDOWS\System32\pshwr.exe
C:\WINDOWS\System32\repairs.dll
C:\WINDOWS\system32\mnswch.dll
* Click on the dropdown menu next to Full Path of File to Delete field.
* Verify that the filenames you pasted are found there
* Click the RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.
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Next, please reboot your computer in SafeMode by doing the following:
1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.
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Click Start->Run - type SERVICES.MSC & then click on the OK button
- Locate the service - Command Service (cmdService)
- Double-click on it to open the Properties dialog.
- Under the General tab, note down the name of "Service name". We shall need it later.
- Stop the service by using the Stop button.
- Change the Startup type to Disabled & then click on the OK button
- Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
- In the popup box that appears, type in "Service name" & then click on the OK button
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Run a scan with HiJackThis & select/tick the following & click "Fix checked" :
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
O2 - BHO: SDWin32 Class - {5B8E11E0-E280-42DC-8434-79821CC151B6} - C:\WINDOWS\System32\odvgq.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SDWin32 Class - {9E5EABEE-D678-400D-A40B-63C8B0DC2F3A} - C:\WINDOWS\System32\bfbbk.dll
O2 - BHO: (no name) - {D0CC2924-E0CB-EC43-EB09-B9BE4F0B3096} - C:\WINDOWS\System32\onj.dll
O2 - BHO: (no name) - {EFF90188-9B60-CBE5-16B3-C2D929FD0F95} - C:\WINDOWS\System32\tcl.dll
O4 - HKLM\..\Run: [wXOVA4] "C:\WINDOWS\system32\cxtpls_loader.EXE" /PC=CP.AOP2
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\atzapi.exe reg_run
O4 - HKLM\..\Run: [secure] C:\WINDOWS\System32\Hmzeet.exe
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\Run: [eebpqbn] C:\WINDOWS\System32\byckqq.exe r
O4 - HKCU\..\Run: [Uuse] C:\Program Files\ohra\mbsi.exe
O4 - HKCU\..\Run: [Qtcic] C:\WINDOWS\System32\?ti2evxx.exe
O4 - HKCU\..\Run: [pshower] C:\WINDOWS\System32\pshwr.exe
O4 - HKCU\..\Run: [wincmap] "C:\Program Files\winCMAPP\wincmapp.exe"
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - AppInit_DLLs: repairs.dll
O20 - Winlogon Notify: RunOnceEx - C:\WINDOWS\system32\mnswch.dll
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\QkcA\command.exe
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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
- Tick - Show hidden files and folder
- Untick - Hide file extensions for known types
- Untick - Hide protected operating system files
Locate and delete the following folders, if present:
- C:\Program Files\winCMAPP\
C:\Program Files\SurfSideKick 3\
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Run Cleanup! using the following configuration:
1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:
- Delete Newsgroup cache
[*]Delete Newsgroup Subscriptions
[*]Scan local drives for temporary files
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!
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Launch Ad-Aware & click on the Start button
Select "Perform smart system scan" and click Next.
Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.
You will be prompted to set Ad-Aware to run on reboot, click "OK".
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Run Ewido with it's updated definitions
...it's important that all windows must be closed) - Click Scanner
- Click Complete System Scan to begin scanning.
- Click OK when prompted to clean files
- "Perform action on all infections"
- .Choose clean and click OK.
** Ewido scan would require at least an hour. I suggest that you go grab a cup of coffee & do something else while you wait for it to complete.
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Double-click WinPFind.zip & extract the contents to a new folder at Drive C.
1. From within that folder, double click WinPFind.exe
2. Click Start Scan
3. Once the Scan is complete, it will create a report in a text file
4. Go to the WinPFind folder & locate WinPFind.txt
5. Post the results in your next reply!
** This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.
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REBOOT TO NORMAL MODE
As you reboot, Ad-Aware will start up
Click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.
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Perform an online scan with Internet Explorer with Panda ActiveScan
- Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
- Click Scan Now
- Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
- If it finds any malware, it will offer you a report.
- Click on see report. Then click Save report
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan
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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).
- Double-click the tmas-web-scan.exe icon
- It will say "Loading TrendMicro definitions".
- Click "Start Scan"
- Make sure all items found have a check next to them, then click "Clean Threats Now".
- Click Exit.
In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.
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Extract the contents of TrackQoo.zip & double-click on TrackQoo1.vbs. Wait a few seconds and a notepad page will pop up, Copy & Paste those results in your next reply.
* If your Antivirus has Script Blocking, you will get a Pop Up Windows asking you what to do. Allow this Entire Script to Run, its harmless!
In your next post, please include fresh logs from:
- HiJackThis log
[*] L2Mfix's log
[*] Online Scan
[*] Ewido
[*] WinPfind
[*] TrackQoo1.vbs
