Open a Command Prompt as Admin copy and paste or type
Ipconfig /all> 0 & notepad 0 and press Enter. Copy the Notepad results and paste it into your next post.

 

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-N7HRQ4Q
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-V
Physical Address. . . . . . . . . : 70-85-C2-7D-AF-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5805:53dc:4cd9:8c59%7(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.140.89(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 108037570
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-EC-EA-3D-70-85-C2-7D-AF-FD
NetBIOS over Tcpip. . . . . . . . : Enabled

 

Your Ethernet connection is not talking to your router, hence the APIPA IP address(169.254.X.X). Try swapping Ethernet ports on the router, change your Ethernet cable, restart your router. Also maybe your router Ethernet ports are disabled.

 

To add to what is being said, the Default Gateway (your Router) does not have an IP address meaning there is no communication from the internet router which gives you the the IP address for your computer ethernet jack (autoconfiguration IPV4) the 169.254.x.x IP address. As stated, Power Cycle your Router/Modem. (ie) Unplug the device and wait a few seconds then plug it back in. Wait about 5 minutes till all the lights come up, then try the IP Config command again. If you still don't get an IP address for the Default Gateway, try changing the Ethernet cables, switch the ports on the Router. You may need to boot into your Router/Modems Setup and make sure DHCP is Enabled. If all fails, you may need to speak with your ISP and have them send you a new Router/Modem, or you should get an Ethernet card to put inside your computer.

 

thanks for the help just found out the cat5e cable was not working i swapped it out for another now its working.

 

Glad to hear you got it sorted