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Discussion Starter · #1 ·
When opening Windows Media Player or attempting to run a DVD, the following error appears:

"Windows can not find 'C:\Program~1\DVDIDL~1\DVDIdlePro.exe'. Make sure you typed the name correctly, and then try again. To Search for a file, click the Start button, and then click Search."

The only option is to click OK.

I'm not sure how or why this started happening, but we sure could use some help figuring out how to get this problem fixed. Thanks!

Mike
 

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G'Day Mike, Welcome to TSF! :wave:

There are a couple of ways that might help you with this issue.

Method One: Remove the registry entry

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system.

Please Note: If you had installed multiple CD-writing software products on your computer, you need to uninstall the software products before you remove the registry keys.

1. Click Start, and then click Run.

2. In the Open box, type regedit, and then click OK.

3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}

4. On the File menu, click Export.

5. In the File name box, type savedkey, and then click Save.

6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

Note: If this data type is missing, go to Method 2.

7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.

8. Quit Registry Editor, and then restart the computer.


Method 2: Replace the existing driver


1. Click Start, and then click Control Panel.

2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.

If Control Panel is in Classic view, double-click System.

3. On the Hardware tab, click Device Manager.

4. Click the drive with the question mark (?) next to it.

5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.

6. Repeat steps 4 through 5 for any other drives with question marks.

7. On the Action Menu, click Scan for hardware changes.

Close all windows and reboot the computer.

Please give these two methods a try and post back with the results.

Kind Regards,
 

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Discussion Starter · #3 ·
Sorry to take so long to reply to your post and thank you for your help. I tried both methods to correct the DVD driver issue, but unfortunately I was unsuccessful in correcting the problem. When attempting method 2, I did not find a (?) next to any of the drives. So, I attempted to scan for hardware changes for the DVD/CD-ROM drives, but I am not too sure if I should select the SAMSUNG DVD-ROM SD-616T and click UNINSTALL, especially since I did not find the (?) next to the drive.

If you have any further suggestions I might try before I turn my computer over to a service technician, I would greatly appreciate it. :4-dontkno
 
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