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Error message 47-ac-4001

2383 Views 3 Replies 2 Participants Last post by  molinos131
Hi very new to this, so please bare with me.

Have a hp pc, which suddenly last friday decided not to let me log onto the internet, (AOL) and has the the following error message come up.

modem cannot find dsl line
error 47-ac-4001 0x84200207

Can access aol using my sons lap top using the same netgear modem router.

Hope this makes sense and somebody can help, as I'm having no luck with aol or netgear.

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Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

  • Have you tried to do a system restore to before the problem occurred?
  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
  • For wireless laptops, have you made SURE the wireless switch is on?
  • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:





Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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The exact error message is

modem cannot find dsl line
error 47-ac-4001 0x83200207

ip provider is AOL
router is a netgear DG834GT

no other hardwear

Have ethernet cable from router to pc also a wireless woggle

Vista Home

Internet Exporer

Any help would be greatly appreciated
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off to find memory stick to copy info over
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