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Discussion Starter · #1 ·
I installed office 2003 and it gave me problems so uninstalled it and put office xp back on. Now when I hit send andf receive button I get the error 'the operation failed'. I have tried repairing it reinstalling it and put on sp3. nothing has helped
 

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Zazula,

Thanks for that. I've just emulated the problem in one of my PCs by uninstalling Office 2003 and replacing it with Office 2002; creating a new profile for "Outlook" appears to resolve the issue with the Send/Receive button.

I won't have access to the actual problem PC until next week now and the question will then be to ensure all existing messages and Contacts are still available in the new profile. Personally, I don't use Outlook, so I don't have any messages or contacts to bring into a new profile to check this.
 

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Zazula,

Working OK now after creating a new profile and renaming the Outlook.pst file to Outlook1.pst so that it is used by the new profile. Thanks for the help.
 
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