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Discussion Starter · #1 ·
I have this error on my printer. I read through previous solutions and they suggested that it can be a paper or other jam.

I cannot see any jam. The light (lazer) in the scan bed seems to get stuck and I cannot open the scan part of the printer.

I do not have the manual anymore so i do not know how to open the scan bed to see what is going on.

Please help.

Regards
 

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Hi and welcome...

According to the website here are the troubleshooting steps for the MX310 and Error Code 5100:

  1. Remove the cartridges
  2. Inspect the cartridges to ensure all packaging is removed
  3. Reinstall the cartridges
  4. Press the ON/OFF button for 2 seconds
  5. Unplug the printer and wait 10 seconds
  6. Check the printer for any obstructions including packaging materials
    • Remove the scanner cover
    • Open the lid - check for paper that is stuck; these can be very small pieces, so look carefully
  7. Plug the printer back in and power it on.
  8. If that does not solve the problem you will have to contact repair
 
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