Tech Support banner
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
15 Posts
Discussion Starter · #1 ·
hi this is my first post , every time i turn my pc on i receive an error message,
"cannot find import, dll missing,corrupt or wrong version, error 126"
also i no longer receive automatic updates ( they both happened same time)
i have to do so manually, when i go to system it will not allow me to click on any thing to turn it on. i also went to services page and my automatic updates is on but nothing. I have had my pc for 1 yr so as i am new to this, i must have this error myself. any advice much appreciated
 

·
TSF Team Emeritus , Microsoft Visiting Expert
Joined
·
3,258 Posts
Hi catablanca

Along with John, apologies for our late replies - busy with the holidays!

John has already pointed out a thread for 126 errors that includes mention of the handy "Dependency Walker" (if you have MS Visual Studio 6 installed), and also of the Microsoft/SysInternals tool "NTFilMon" (which has since been replaced by the newer tool "Process Monitor" for systems running Windows XP SP2 --- http://www.microsoft.com/technet/sysinternals/FileAndDisk/processmonitor.mspx

I'd recommend that you look in on your startup processes, your background processes, and do some thorough malware scanning.
_____________

But before I go into the 'thorough' troubleshooting, I'll provide a few "quick-fixes" that you can try: 1) Try using XP's built-in "System Restore" tool, and 2) Run Windows File Protection (rather like the XP version of "System File Checker").

Try System Restore:
1) Boot your computer into Safe Mode (start tapping the F8 key as the computer is starting up, and select "Safe Mode" from the Boot Menu).
2) Logon as "Administrator".
3) Click on Start/All Programs/Accessories/System Tools/System Restore, and select a restore point from before this trouble started.

Run Windows File Protection:
1) Boot your computer into Safe Mode (start tapping the F8 key as the computer is starting up, and select "Safe Mode" from the Boot Menu).
2) Logon as "Administrator".
3) Click on the Start button, and then on Run --- in the box, type "sfc /scannow" [type that command without the quotes]. You may need your Windows XP installation CD - provide it if prompted (or use the "Browse" button and navigate to the folder on your hard drive that stores the XP installation files (".cab" files) - your vendor's website or system documentation has this location information. Windows File Protection (aka System File Checker) will look at your system files & offer to replace those that it finds missing or damaged. The program runs in the background, & puts entries in EventViewer indicating when it starts, when it makes any changes, and when it stops. You can find EventViewer in your Administrative Tools --- Start/Control Panel/Performance and Maintenance/Administrative Tools/EventViewer. To view Event details, right-click on the event, and select "Properties".
___________________

Should neither of the above tries help, you may need to do more in-depth troubleshooting, and also provide us with more details so that we can help locate the trouble faster.

Track the error & post it's exact error message:
1) The errors you are receiving should be listed in EventViewer [same as above --- Start/Control Panel/Performance and Maintenance/Administrative Tools/EventViewer. To view Event details, right-click on the event, and select "Properties"].
2) Copy & paste the exact error message details here.

Let us know if you recently made any system/hardware/software changes.

Run some thorough malware scans - run from both Safe Mode and normal mode, and use as 'high" or "thorough" options as your scanners allow. If you'd like tips for scanning, the 5 Step Security Checklist from the Security forums is a good place to start --- http://www.techsupportforum.com/sec...lease-read-before-posting-hijackthis-log.html
Include a rootkit scan as well --- http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx --- I recommend reading the instructions carefully - it will help you avoid false positives.

Run a Registry Cleaner - in case any incomplete installs or incomplete malware removal have left garbled entries in your Registry. Try CCleaner for this --- it's free, it's tiny, it works --- http://www.download.com/CCleaner/3000-2144_4-10315544.html --- Run the Cleaning functions to clean up unnecessary files, and run the "Issues" functions to clear up confusion in the Registry. Run the "Issues" function until it reports "no issues found".

You can check on the processes running on your computer, whether at startup, or in the background, with free tools from Microsoft/SysInternals. I recommend that you try a run of Autoruns first --- http://www.microsoft.com/technet/sysinternals/Security/Autoruns.mspx , then Process Explorer --- http://www.microsoft.com/technet/sysinternals/Security/ProcessExplorer.mspx , and if still having trouble, try Process Monitor --- http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx .

Should it turn out that it is the Cryptographic Service that is the cause of your error 126, Windows File Protection might help, or you might need to re-register some modules -- you can take a look at the following thread - the part that you'd likely need is waaaay at the very bottom under the red "error 126" heading, in the box with the yellowish background--- http://www.updatexp.com/cryptographic-service.html --- It's fairly simple & well-explained.

This might keep you busy for a while - scan for malware even if the System Restore works - it's always a good precaution!
Best of luck
. . . Gary

[P.S. ...and Welcome to the Tech Support Forums! ]
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top