[Lellis2k]

Hi guys,

I have 2 Epson R300s and at yesterday both showed the following error on the printers lcd screen:

"paper is not set correctly. Set the paper correctly, then press the maintenance button"

It shows this after trying to load the paper, it pushes it forward a couple of times but won't grip it and take it through.

The problem started when i was trying to print on fairly thick paper but ever since I have not been able to print on normal paper either. I have tried loading varying amounts of paper into the tray, restarting the printer, checking the wheels.

Any ideas?

Thanks, Leigh

 

[95five-0]

This printer has a limit to thickness of paper you can load. If you loaded something too thick it may have scretched out the rollers. Limits are:

Single sheets
plain bond paper 0.003 to 0.004 inch
(0.08 to 0.11 mm) 17 to 24 lb
(64 to 90 g/m²)
Envelopes 0.006 to 0.02 inch
(0.16 to 0.52 mm) 12 to 20 lb
(45 to 75 g/m²)

You can also try loading just one page and see if it will feed that. You may be overloading the tray.

 

[Lellis2k]

Have tried loading one piece but it does the same thing, I'm thinking it's going to need a printer pro to open them up then unless there's any other suggestions?

Thanks, Leigh