Empires Dawn of New World Loading Problem

When you click on the icon to start the game, it will act like it is loading (even says loading) and the it disappears from the screen. I have unloaded and loaded this game. the event view says every time I click on the icon
"The description for Event ID ( 0 ) in Source ( ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 7."
Any help would be appreciated because I am out of ideas.