[Bienh]

My Microstar notebook (Pentium (R) 4 CPU, 2.60 Ghrz, 224 Mb of Ram) has a CDROM/DVD drive in which I could play DVDs until a few week's ago. Operating system is Windows XP Home edition. The Samsung CDRW/DVD SN-324B drive is still able to play audio CDs, but when I insert a DVD, the drive whirs, its lights come up, but it does not register any DVD. Using 'My computer' displays a blan screen for the CD/RW DVD drive. The DVDs can be played properly on other machines.
The drivers are: cdrom.sys, imapi.sys and redbook.sys (file version 5.1.2600.1106. I am also told in control panel/system: "This device is working properly", but clearly it does not. I looked for any sign of drivers in the registry, and could not find any mention of imapi.sys.
Please help!
Bienh

 

[dai]

remove the upper and lower filters
scroll down to how here
http://support.microsoft.com/?scid=kb;en-us;314060&x=12&y=13#

 

[Bienh]

Unfortunately, there were no upper or lower filters at:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

These are the topics on the righthand side I found:
Topic area: AB Default REG_SZ DVD/CD-ROM drives
AB Class REG_sz CDROM
AB EnumPropPages32 REG_SZ MmSys.Cpl,MediaPropPageProvider
AB Icon REG_SZ -51
AB Installer32 REG_SZ storprop.dll,DvdClassInstaller
AB NoInstallClass REG_SZ 1
AB SilentInstall REG_SZ 1
AB TroubleShooter-0 REG_SZ hcp://help/tshoot/tsdrive.htm
Please, suggest something else I can try,

thanks

 

[dai]

in the device manager right click on the drive and uninstall
right click again and scan for hardware changes
uninstall and reinstall your burning software
if these do not fix you may have a dirty dvd laser or the laser may have gone

 

[sobeit]

maybe try a dvd cleaner.

Also try deleting the files in your windows temporary folder.

 

[Bienh]

Thank you both. I installed and re-installed the drive and the burning software, and used a cleaning disk. I make a habit of deleting temporary files anyway, since my notebook suffered an incursion by a trojan. The DVD is now found again.
The sound is still terrible, but perhaps I need a new sound driver - Should I consult the drivers forum?

Thanks again,

Bienh

 

[sobeit]

Thank you both. I installed and re-installed the drive and the burning software, and used a cleaning disk. I make a habit of deleting temporary files anyway, since my notebook suffered an incursion by a trojan. The DVD is now found again.
The sound is still terrible, but perhaps I need a new sound driver - Should I consult the drivers forum?

Thanks again,

Bienh

just go the manufacturers website and download the drivers for your sound and reinstall them.