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I have a Dell Optiplex GX280 SD. When I first purchased the PC it came with a CD-ROM drive and Windows XP Professional pre-installed. A few months after purchasing the computer I decided to upgrade my CD-ROM to a DVD-RW/CD-RW. I purchased a brand new DVD-RW/CD-RW drive and replaced my CD-ROM with it. Everything worked well, I was able to play CD's, burn movies, etc. A month later I decided to upgrade my Windows XP with Windows Vista Home Premium. I purchased the DVD and installed it with no problems. My DVD-RW drive worked fine, even after installing Windows Vista.

Then, a week or two later I tried playing a CD; I opened my DVD-RW/CD-RW tray, placed the CD inside, then closed it. Usually when I place a CD into my DVD-RW/CD-RW drive and close it a window pops up asking me what I want to do; however, this time it didn't. I went to My Computer and noticed that there was no DVD drive icon under Devices and Removable Storage. I tried restarting my computer in hope that it would reappear but it didn't. I went to Microsoft's website to try and figure out what was the problem. One option was to go to Registry Editor/HKEY_LOCAL_MACHINES/SYSTEM/CurrentControlSet/Class/{4D36E965-E325-11CE-BFC1-08002BE10318} and delete both upper filter and lower filter; however, I was only able to delete upper filter because there was no lower filter. I restarted my computer but unfortunately it didn't work.

So, I restarted my computer and went to Setup then to Boot sequence and beside On Board or USB CD-ROM drive it says (not present), I'm assuming that means it's not recognizing my DVD-RW/CD-RW drive. I shutdown my computer, unplugged the power cable and disconnected the DVD drive, then I reconnected it and made sure everything was securely connected. After plugging the power cable back into the computer I turned on the computer but it still didn't recognize the DVD drive. Then I thought to myself "maybe the drive is dead" but that couldn't be right because once it's connected to the computer I'm able to open and close it. Then, I decided to uninstall the DVD drive and install my CD-ROM to see if it would recognize it but it didn't.

I can't think of any other reasons why it wouldn't recognize my DVD drive. What should I do? Any suggestions?
 
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