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Discussion Starter · #1 ·
My desktop intermittently loses its wireless internet connection while this never happens to my laptop. They both have the same OS - Windows - and Vista. There must be something in my desktop that doesn't work properly. Any suggestions?????::

Global Moderator
Electronic Design
52,352 Posts
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

  • Have you tried to do a system restore to before the problem occurred?
  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • For wireless laptops, have you made SURE the wireless switch is on?
  • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:





Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

TSF Emeritus
20,461 Posts
Hello wohlii,

More suggestions:
I.) Power cycle your router and modem (have you done this yet?) in this order:
1.Save all your current work, close all open applications, then shut down your computer. Wait for a minute.
2.First, turn your Router off and wait for a couple of minutes.
3.Turn off your modem.
4.Disconnect all the ethernet cables that are connected to the router and modem and the PC.
5.Reconnect them and ensure that there are no loose connections in between them.
6.Now, switch on your PC and let it boot.
7.Switch on the modem first and after it gets initialized, switch on the router.

II.) Run Malwarebytes and see if it detects something and resolved your issue.

III.) Update or Uninstall your Ethernet Driver--click on Start, right click My Computer => Properties => Hardware tab => Device Manager => find your Network Adapters right click on the Ethernet Adapter and choose Update Driver. If you have an ethernet driver CD for your ethernet adapter have it ready, choose Uninstall then re-install. Normally your Windows will do a Plug N play auto install for you, but just in case you might have your CD driver ready.

Please update us.
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