[Otaku19]

Hello everyone, please help me.

I'm having this issue for a few months already. But today I probably made it even worse.

Here is what happens:

Until yesterday I had Windows 8.1, and sometimes (One day every 1 or 2 months) I would get a BSOD when trying to play some games. I would get an error on the BSOD saying: "Your PC ran into a problem and needs restart. We're just collecting some error info, and then we'll restart for you."... "If you'd like to know more, you can search online later for this error: VIDEO_TDR_FAILURE(nvlddmkm.sys)"

After that BSOD, my PC would restart. And then I would not be able to start any game. The screen would froze, the game would close, and I'd get the following error: "Display driver NVIDIA Windows Kernel Mode Driver, Version 350.12 stopped responding and has successfully recovered".

By that point I would not be able to play anything else. After getting that problem for the first time (A lot of months ago), I discovered that the only way to "fix" it was to do a System restore to a few days back.

By doing that, everything would go back to normal for a few weeks, maybe a month... and then it would happen again (BSOD, followed by restart, followed by games not opening, followed by a system restore...)

Well.. today I experienced the same thing.. BSOD.. restart.. error... tried to do a system restore, and this time it didn't work... So I decided to try something different and updated my Windows 8.1 to Windows 10, hoping it would fix everything..

Well.. it didn't... As soon as Windows finished upgrading, I got a BSOD, a restart, and after that I can't open any games... Now I get the same message as before, but with a different driver version (When windows upgraded, it installed the most updated driver I believe)... I had an old version on windows 8.1 because that helped fix the problem a few months back...

Well.. right now I'm experiencing the error: "Display driver NVIDIA Windows Kernel Mode Driver, Version 353.54 stopped responding and has successfully recovered".

And since I just upgraded to windows 10, I can't really do a System Restore anymore...

Windows 10. NVIDIA GEFORCE GTX 860M.

Please, any information that you need about my notebook, let me know.

As far as I can tell... It's probably not a hardware issue, right? (I mean, I'm able to play games for weeks straight... and then it stops for only a day until I manage to fix it)

I believe it's a driver issue... but I have tried uninstalling and reinstalling everything months back... So... I don't know..

Please, someone help me.

 

[Corday]

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\GraphicsDrivers
is where it is in the Registry. If you're comfortable there you can try for a fix (back up Registry first). If not, someone might know what to do there. It's not my area of expertise.

 

[Otaku19]

Thanks for the reply.. I went there.. But not sure what I could do.. Will wait for someone's else response

Thanks anyway!!

 

[Otaku19]

Just tried to update the driver version from 353.54 to 353.84 (Updated directly on Windows' drivers manager, by clicking on the NVIDIA Video Card and looking for an update.

Restarted, and got: "Display driver NVIDIA Windows Kernel Mode Driver, Version 353.84 stopped responding and has successfully recovered". after trying a game...

 

[Otaku19]

I just discovered something... Although I don't know what it means...

I opened "NVidia Control Panel"... And just as I did that... I started receiving the error "Display driver NVIDIA Windows Kernel Mode Driver, Version 353.84 stopped responding and has successfully recovered" .. OVER and OVER again.. and again..

I already closed the control panel and the error keeps popping up (Like, every 5 seconds...), no BSOD.. just the error popping up every 5 seconds..

I already restarted it, and tried opening everything that I have installed here... it only starts spamming the error when open NVIDIA Control Panel..

What does that mean?....

 

[Otaku19]

Guys, tried something else:

I went into safe mode, used Display Driver Uninstaller to remove NVidia and anything related to it.. Restarted it.

Installed the last version recommended by the manufacturer (347.52). Restarted again after installing it.

Tried to open a game, got the following;

"Display driver NVIDIA Windows Kernel Mode Driver, Version 347.52 stopped responding and has successfully recovered".

Didn't work obviously.. =(

 

[spunk.funk]

Download the nVidia driver from the nVidia drivers page: NVIDIA DRIVERS GeForce Game Ready Driver WHQL

 

[Otaku19]

Hello spunk.funk

Last night before sleeping I tried version 359.12, NVIDIA released that a few days ago. Apparently it has a hot fix for game crashings, and it solved the problem for A LOT of people... not for me ..

Now I'm getting:

"Display driver NVIDIA Windows Kernel Mode Driver, Version 359.12 stopped responding and has successfully recovered


I will try version 355.98, as you suggested, will update here after trying

 

[Otaku19]

Hello again spunk.funk.

Just tried version 355.98... didn't work again =(

"Display driver NVIDIA Windows Kernel Mode Driver, Version 355.98 stopped responding and has successfully recovered"


What else can I try? What kind of tests can I run? It was working fine a few days ago.. I don't get it.. it always works for like 30 days... then it stoped for a single day... and after running a system restore, it would go back to normal for more 30 days.. So.. since System restore is able to fix it... it has something to do with files, right? Something corrupted or whatever... Because when I did System restore, it would go back a few days, (but stay with the same driver I was when the error started).. and I would go back to playing with the same driver without any problems for another 30 days..

So... I don't think it's hardware... or the version of the driver... it has to be something else.. I already tried like 10 version, from the most recent(359.12) to 347.xx..

Can anyone give me another idea?

 

[Aus_Karlos]

Seems like a sign the card is failing. Do you have another PC in the house to test the card in. If the card works fine in another PC then its a software problem, if it crashes in the other PC its the Graphics card.

 

[Corday]

First open the machine and with compressed air, clean it up. Pull video card and clean slot with alcohol.
If no good and you have access to another card and it does the same thing, it's the slot.
Move the card to another PCI slot on the MOBO. I don't think the System Restores' were actually doing anything. More of a coincidence. You've tried just about everything with the usual driver culprit, so a new direction is needed.

 

[Otaku19]

Aus_Karlos, I have no other PCs.. And it's a laptop, so I don't think I should be removing the card anyway.

But are you sure it is a hardware problem?

I had this issue for the first time like 6 months ago.. and I still played game until yesterday.

I would normally be able to play for 30 days straight, and then suddenly the error would go back to happening... All I had to do to "fix" it was doing a System restore (To ANY date, like... 3 days ago... 7 days ago...) and then it would go back to normal... It would work with no issues again for 20-30 days... And then it would happen again.

So basically I played for the last 6 months, always using the same driver version, and once each 30 days I would had this problem.

What do you think?

 

[Corday]

For future reference, when posting, it really helps if you mention the unit you're using. It really helps with solving a problem.

 

[Otaku19]

Corday. Thanks for your reply.

I'm not really good with hardware. Have never done what you are suggesting before.

Should I still try it? Is there any video tutorial I could use?

About the system restore being a coincidence... I don't understand how could it be a coincidence... I mean.. it happened like 6-8 times, and every time the error came back, a single restore would put everything back to normal.. I'm no expert though, so I don't know what to think

 

[Otaku19]

Hey Corday,

Sorry for not posting this before.

Here it is:

ASUS ROG 750JM;
Windows 10 64bit;
NVVIDIA Geforce GTX 860M;
8GB RAM;
Intel core i7- 4710HQ CPU @ 2.50GHz;
1 TB HD

That's what you need? Or am I missing something?

 

[Corday]

Nice rig. There are 3rd party downloads to test the video card, but since you're a gamer, a simple game that only requires an onboard card like Solitaire should never cause your problem unless the card is really bad. Therefore if you can try a game that puts the most stress on cards, the problem should appear immediately and indicate card replacement. It's a shame since you have a really good card, but all hardware has it's limits. I'm assuming you don't over-clock.

 

[Otaku19]

I don't overclock.

And about the rest of your post.. I am mostly trying to play Dota2. But the game doesn't even open.. As soon as I it tries to open, the game freezes and I get the error:

"Display driver NVIDIA Windows Kernel Mode Driver, Version 355.98 stopped responding and has successfully recovered"

But as I searched many forums, apparently there are A LOT of people having issues with GTX 860M, and everyone manages to fix it in different ways.. using different drivers. But as far as I searched, none of them had hardware problems... It is always something wrong with the 860M drivers...

The problem is that I already tried like 10 versions. And what makes me almost sure that it isn't a hardware problem is the fact that I have been playing for the past 6 months (Even after experiencing this error several times), so.. I don't get it.. if I could play until yesterday (Even after having this error multiple times), is it still possible that it's a hardware problem?

Sorry for all the questions, but I'm not really good with hardware at all.. =/

 

[Otaku19]

Something that i noticed last night after trying a lot of things... And that I just experienced again 2 minutes ago..

Is that if I open NVIDIA Control Panel.. It starts SPAMMING the error:

"Display driver NVIDIA Windows Kernel Mode Driver, Version 355.98 stopped responding and has successfully recovered"

It just keeps popping up like every 5 seconds until I close the Control Panel..

When I open a game, it doesn't SPAM like that... it only shows once, and then game closes.

Any other program that I run will not cause this.. It's only games and the NVIDIA Control Panel..

(I don't have Solitaire or minesweeper.. At least I couldn't find it on Windows 10 haha... So I'm not testing those.. I'm trying mostly Dota 2)

 

[Otaku19]

I will be back in an hour or so..

Will try version 355.60... suggested on a topic I found somewhere..

Worked for some people... Let's see what I can do..

Before installing a new driver.. I'm running Display Driver Uninstaller on safe mode to remove everything related to the NVIDIA driver... Should I try anything else? Like some registry cleaner? What do you indicate?

 

[Corday]

We recommend against the use of Registry Cleaners. Maybe someone else had a similar experience with the Nividia CP. I never heard this before. Aus_Karlos mentioned the possibility of a RAM problem. See Memtest86+ - Advanced Memory Diagnostic Tool