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Discussion Starter · #1 ·
Dear sir,

Other than this error popOut on the notification area. My notebook crashes more than twice per day when im doing randomly stuffs (surfing net, gaming, etc). I believe this is due to display driver not working but did not recover.

OS: Vista home premium
Fujitsu S6420
S3 graphics 400series (latest updated driver)

Thanks.
 

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Discussion Starter · #2 · (Edited)
Dear sir,

I even tried to re-installed 400series and then install the latest driver update found on S3 website but during the installation, the installation failed. Error popping out saying installation cannot be installed. Please go windows/s3log.



(Below is an error Log copied from Problems report and solution)
Code:
[I]Product
Windows

Problem
Video hardware error

Date
18/05/2009 10:20 AM

Status
More information available

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 18441

Files that help describe the problem (some files may no longer be available)
WD-20090518-1019.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 117
BCP1: 86347008
BCP2: 8DA4FA10
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 0b710ccd-5114-41b6-b45e-15212ac58710[/I]
Please let me have a solution for it,
Thanks.
 

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Discussion Starter · #3 · (Edited)
(Below is an error Log from windows/s3log)


Code:
[I]********** S3 GRAPHICS SETUP LOG - Started 2009/05/17 19:28:21 PM **********

         *****  Please scroll to the end of *****
        ***** this document for the results. *****

S3Iset32 v2.00.96-0326, 2.00.94.0326 (IShield 10.0.0.159)
  System: Win Vista  Build 6001 (Service Pack 1)
  Signature: 20-9984 (ANSI)
  Caller cmdline: ''
  SupportDir: 'C:\Users\FUJITS~1\AppData\Local\Temp\{7DD4A50D-4716-49EB-A6BB-FB705C060225}\{5A118437-3B7B-402B-955C-A74B847CB0DE}\'
Mode: No-select (Attended), Normal
    AllowReboot: TRUE
         Prompt: TRUE
   SilentReboot: TRUE
         Prompt: FALSE
   RemoveWinINF: FALSE
   PreInstFiles: FALSE
   No UI Reboot: FALSE
    MenuAnimOff: FALSE
  MenuShadowOff: FALSE
Find VendorID: 5333
  Driver INF at: C:\S3Graphics\S3G_Chrome4x_Vista_x86_WHQL_v0369\5333LH32.inf
  Driver version: 04/24/2009, 7.15.12.0369
  Find hardware code: 0
  Custom uninstall info: C:\Windows\Chrome4x.uns
    Uninst DLL: C:\PROGRA~1\S3\Chrome4x\s3iset32.dll
    Uninst Log: C:\PROGRA~1\S3\Chrome4x\Chrome4x.uns
    Reg uninst key: C:\PROGRA~1\S3\Chrome4x\s3minset.exe /u -log C:\PROGRA~1\S3\Chrome4x\Chrome4x.uns
    Add. dir to remove: C:\Program Files\InstallShield Installation Information\{92BCC922-B8ED-4139-8326-280FC8DC8EF5}
Installing S3 Graphics Chrome 400/500 Series Display Driver...
-> Setup was unable to complete the installation.  Check the progress log in your Windows directory for more details. (-5)->C:\Windows\s3iscfg.log
** Installation Failed **
!! Setup was aborted !!
******** End of progress log ********[/I]
 

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Did you clean your registry before you installed the new driver?
 

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No i don't know how to:4-dontkno
When you are going to install a new driver make sure you clean your registry.
Click Start > Computer > System Properties > Device manager > expand the Display Adapters > Right click on your graphics card > click uninstall > Tick the "Delete the driver software for this device" > click OK. DO NOT RESTART your computer YET!

Go to Control Panel and check if you have PhysX install if you do uninstall it, but I am sure you do not have it.

Go here C:\NVIDIA\Vista(xx)\(this is where your display driver located delete this folder.)
Make sure you are deleting your display driver folder not the mobo's driver.

Download DriverSweeper http://downloads.guru3d.com/Guru3D---Driver-Sweeper-(no-installer)_d1672.html
Download your display driver again

Restart your computer and boot to Safe Mode.

Once in Safe Mode, Open DriverSweeper, tick Nvidia display and click scan/analyse(can't remember the name.) After it scans, click Clean several times, and try to rescan it again and click clean.

Boot back to your desktop. Make a new folder on your desktop and put the driver you have downloaded into that folder. Right click on the driver and click "Extract here." Once extracted, look for "setup(this is your display driver)" and install it. Also, the "NvCplSetupEng(This is your Nvidia Control Panel) if you have one.
 

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Hello and Welcome to TSF,

GO here:

http://www.pc-ap.fujitsu.com/support/drv_lb_vista_s6420.html

Download: chipset driver and video driver

1. Remove driver from add/remove in control panel
Check in device manager for it also, and uninstall it if its there.
2. Reboot pc
Note: when new found hardware wizard pops up, simply cancel it.
3. Install chipset driver
4. reboot pc
Note: when new found hardware wizard pops up, simply cancel it.
5. Install video driver.
6. reboot pc

mark thread solved under thread tools tab near top of this page if this solves your problem, ty.
 

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Discussion Starter · #9 ·
Hello and Welcome to TSF,

GO here:

http://www.pc-ap.fujitsu.com/support/drv_lb_vista_s6420.html

Download: chipset driver and video driver

1. Remove driver from add/remove in control panel
Check in device manager for it also, and uninstall it if its there.
2. Reboot pc
Note: when new found hardware wizard pops up, simply cancel it.
3. Install chipset driver
4. reboot pc
Note: when new found hardware wizard pops up, simply cancel it.
5. Install video driver.
6. reboot pc

mark thread solved under thread tools tab near top of this page if this solves your problem, ty.
My fujitsu technical support tried to un installed the current version i had and installed the newest version of the software yesterday, successfully done them. But today, the error happens 1 time. Is this pop up normal or what?

What usually cause this problem? a not updated version of the driver and maybe faulty graphic card ?
 

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Install the chipset driver first and then display driver
 
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