hey hey.. i just need some quick tips on how to deal with my issue. my disk drive opens just fine but it will not read the disk. its kind of frustrating because this has happened twice already and i really do not want to take a trip back to best buy again to get it fixed. i am pretty good with a computer so a little guidance is all i need if anyone has an idea. oh by the way i have an HP Pavillion s7320n Slimline.. if that's any help... thanks!