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Hey all, have registered to try and get some help from people who know what they're talking about.

I've bought Civilization V today, and have tried to install it, but have run into issues. When installing it from disk, I encountered problems and Windows told me the programme may not have installed correctly. Following this, I uninstalled and just downloaded it via Steam, which I've done with other games to success.

The problem I have, is when starting the game (It gives 2 options, start with DirectX 9 and DirectX10/11 - Both result in the same) it gives me the error message - "The program can't start because d3dx9_42.dll is missing from your computer. Try reinstalling the program to fix this problem."
This is proving to be a bit of a pain, I've never had any issues with DirectX before. When trying to run an update on DirectX from the installed Civ V files, I get the following error message - "An internal system error occurred. Please refer to DXError.log and DirectX.log in your Windows folder to determine problem."

Text from DXError.log:
Code:
--------------------
[06/16/11 21:11:00] module: infinst(Apr  4 2007), file: infinst.cpp, line: 635, function: CabCallback

    Error:        (5) - Access is denied.



    File in process:    C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\x3daudio1_1.dll
    Unable to copy C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\x3daudio1_1.dll.

--------------------
[06/16/11 21:11:00] module: infinst(Apr  4 2007), file: infinst.cpp, line: 730, function: ExecuteInf

    Failed API:        SetupInstallFromInfSection()
    Error:        (183) - Cannot create a file when that file already exists.



    Unable to install C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_7_x64.inf:[DefaultInstall]. The file may be damaged.

--------------------
[06/16/11 21:11:00] module: infinst(Apr  4 2007), file: infinst.cpp, line: 792, function: WinMain

    ExecuteInf() failed.

[/QUOTE]Text from DirectX.log - 

[QUOTE] 06/16/11 20:57:00: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_24_x64.inf [DefaultInstall]
06/16/11 20:57:01: infinst: Target file: 'C:\Windows\system32\d3dx9_24.dll' 
    Target file is Version 9.5.132.0
    Source file is Version 9.5.132.0
06/16/11 20:57:01: infinst: C:\Windows\system32\d3dx9_24.dll have been installed already.
06/16/11 20:57:06: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_25_x64.inf [DefaultInstall]
06/16/11 20:57:07: infinst: Target file: 'C:\Windows\system32\d3dx9_25.dll' 
    Target file is Version 9.6.168.0
    Source file is Version 9.6.168.0
06/16/11 20:57:07: infinst: C:\Windows\system32\d3dx9_25.dll have been installed already.
06/16/11 20:57:07: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_26_x64.inf [DefaultInstall]
06/16/11 20:57:08: infinst: Target file: 'C:\Windows\system32\d3dx9_26.dll' 
    Target file is Version 9.7.239.0
    Source file is Version 9.7.239.0
06/16/11 20:57:08: infinst: C:\Windows\system32\d3dx9_26.dll have been installed already.
06/16/11 20:57:10: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_27_x64.inf [DefaultInstall]
06/16/11 20:57:10: infinst: Target file: 'C:\Windows\system32\d3dx9_27.dll' 
    Target file is Version 9.8.299.0
    Source file is Version 9.8.299.0
06/16/11 20:57:10: infinst: C:\Windows\system32\d3dx9_27.dll have been installed already.
06/16/11 20:57:11: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_28_x64.inf [DefaultInstall]
06/16/11 20:57:12: infinst: Target file: 'C:\Windows\system32\d3dx9_28.dll' 
    Target file is Version 9.10.455.0
    Source file is Version 9.10.455.0
06/16/11 20:57:12: infinst: C:\Windows\system32\d3dx9_28.dll have been installed already.
06/16/11 20:57:14: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_29_x64.inf [DefaultInstall]
06/16/11 20:57:15: infinst: Target file: 'C:\Windows\system32\d3dx9_29.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 20:57:15: infinst: C:\Windows\system32\d3dx9_29.dll have been installed already.
06/16/11 20:57:16: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\XACT_x64.inf [DefaultInstall]
06/16/11 20:57:16: infinst: Installed file C:\Windows\system32\xactengine2_0.dll
06/16/11 20:57:16: infinst: Installed file C:\Windows\system32\x3daudio1_0.dll
06/16/11 20:57:17: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXD1B0.tmp\d3dx9_30_x64.inf [DefaultInstall]
06/16/11 20:57:18: infinst: Installed file C:\Windows\system32\d3dx9_30.dll
06/16/11 20:59:27: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_24_x64.inf [DefaultInstall]
06/16/11 20:59:28: infinst: Target file: 'C:\Windows\system32\d3dx9_24.dll' 
    Target file is Version 9.5.132.0
    Source file is Version 9.5.132.0
06/16/11 20:59:28: infinst: C:\Windows\system32\d3dx9_24.dll have been installed already.
06/16/11 20:59:29: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_25_x64.inf [DefaultInstall]
06/16/11 20:59:30: infinst: Target file: 'C:\Windows\system32\d3dx9_25.dll' 
    Target file is Version 9.6.168.0
    Source file is Version 9.6.168.0
06/16/11 20:59:30: infinst: C:\Windows\system32\d3dx9_25.dll have been installed already.
06/16/11 20:59:32: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_26_x64.inf [DefaultInstall]
06/16/11 20:59:34: infinst: Target file: 'C:\Windows\system32\d3dx9_26.dll' 
    Target file is Version 9.7.239.0
    Source file is Version 9.7.239.0
06/16/11 20:59:34: infinst: C:\Windows\system32\d3dx9_26.dll have been installed already.
06/16/11 20:59:35: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_27_x64.inf [DefaultInstall]
06/16/11 20:59:36: infinst: Target file: 'C:\Windows\system32\d3dx9_27.dll' 
    Target file is Version 9.8.299.0
    Source file is Version 9.8.299.0
06/16/11 20:59:36: infinst: C:\Windows\system32\d3dx9_27.dll have been installed already.
06/16/11 20:59:39: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_28_x64.inf [DefaultInstall]
06/16/11 20:59:41: infinst: Target file: 'C:\Windows\system32\d3dx9_28.dll' 
    Target file is Version 9.10.455.0
    Source file is Version 9.10.455.0
06/16/11 20:59:41: infinst: C:\Windows\system32\d3dx9_28.dll have been installed already.
06/16/11 20:59:42: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_29_x64.inf [DefaultInstall]
06/16/11 20:59:42: infinst: Target file: 'C:\Windows\system32\d3dx9_29.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 20:59:42: infinst: C:\Windows\system32\d3dx9_29.dll have been installed already.
06/16/11 20:59:44: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\XACT_x64.inf [DefaultInstall]
06/16/11 20:59:44: infinst: Target file: 'C:\Windows\system32\xactengine2_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 20:59:44: infinst: C:\Windows\system32\xactengine2_0.dll have been installed already.
06/16/11 20:59:44: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 20:59:44: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
06/16/11 20:59:45: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\d3dx9_30_x64.inf [DefaultInstall]
06/16/11 20:59:47: infinst: Target file: 'C:\Windows\system32\d3dx9_30.dll' 
    Target file is Version 9.12.589.0
    Source file is Version 9.12.589.0
06/16/11 20:59:47: infinst: C:\Windows\system32\d3dx9_30.dll have been installed already.
06/16/11 21:00:10: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\XACT2_1_x64.inf [DefaultInstall]
06/16/11 21:00:10: infinst: Installed file C:\Windows\system32\xactengine2_1.dll
06/16/11 21:00:10: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 21:00:10: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
06/16/11 21:00:12: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\xinput1_1_x64.inf [Install_Driver]
06/16/11 21:00:12: infinst: Installed file C:\Windows\system32\xinput1_1.dll
06/16/11 21:00:14: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\XACT2_2_x64.inf [DefaultInstall]
06/16/11 21:00:14: infinst: Installed file C:\Windows\system32\xactengine2_2.dll
06/16/11 21:00:14: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 21:00:14: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
06/16/11 21:00:15: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\xinput1_2_x64.inf [Install_Driver]
06/16/11 21:00:15: infinst: Installed file C:\Windows\system32\xinput1_2.dll
06/16/11 21:00:16: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DXEC80.tmp\XACT2_3_x64.inf [DefaultInstall]
06/16/11 21:00:17: infinst: Installed file C:\Windows\system32\xactengine2_3.dll
06/16/11 21:00:17: infinst: Target file: 'C:\Windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
06/16/11 21:00:17: infinst: C:\Windows\system32\x3daudio1_0.dll have been installed already.
06/16/11 21:10:45: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\d3dx9_31_x64.inf [DefaultInstall]
06/16/11 21:10:45: infinst: Installed file C:\Windows\system32\d3dx9_31.dll
06/16/11 21:10:46: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_4_x64.inf [DefaultInstall]
06/16/11 21:10:47: infinst: Installed file C:\Windows\system32\xactengine2_4.dll
06/16/11 21:10:47: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
06/16/11 21:10:49: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\d3dx10_00_x64.inf [DefaultInstall]
06/16/11 21:10:49: infinst: Installed file C:\Windows\system32\d3dx10.dll
06/16/11 21:10:50: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_5_x64.inf [DefaultInstall]
06/16/11 21:10:51: infinst: Installed file C:\Windows\system32\xactengine2_5.dll
06/16/11 21:10:51: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll' 
    Target file is Version 9.15.779.0
    Source file is Version 9.15.779.0
06/16/11 21:10:51: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
06/16/11 21:10:54: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_6_x64.inf [DefaultInstall]
06/16/11 21:10:54: infinst: Installed file C:\Windows\system32\xactengine2_6.dll
06/16/11 21:10:54: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll' 
    Target file is Version 9.15.779.0
    Source file is Version 9.15.779.0
06/16/11 21:10:54: infinst: Installed file C:\Windows\system32\x3daudio1_1.dll
06/16/11 21:10:56: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\d3dx9_33_x64.inf [DefaultInstall]
06/16/11 21:10:56: infinst: Installed file C:\Windows\system32\d3dx9_33.dll
06/16/11 21:10:57: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\d3dx10_33_x64.inf [DefaultInstall]
06/16/11 21:10:57: infinst: Installed file C:\Windows\system32\d3dx10_33.dll
06/16/11 21:10:57: infinst: Installed file C:\Windows\system32\D3DCompiler_33.dll
06/16/11 21:10:58: infinst: Installing C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_7_x64.inf [DefaultInstall]
06/16/11 21:10:58: infinst: Installed file C:\Windows\system32\xactengine2_7.dll
06/16/11 21:11:00: infinst: Target file: 'C:\Windows\system32\x3daudio1_1.dll' 
    Target file is Version 9.15.779.0
    Source file is Version 9.15.779.0
06/16/11 21:11:00: infinst: CabCallback(): Unable to copy C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\x3daudio1_1.dll.
06/16/11 21:11:00: infinst: ExecuteInf(): SetupInstallFromInfSection() failed, error = 183.
06/16/11 21:11:00: infinst: ExecuteInf(): Unable to install C:\Users\Owner\AppData\Local\Temp\DX5303.tmp\XACT2_7_x64.inf:[DefaultInstall]. The file may be damaged.
06/16/11 21:11:00: infinst: WinMain(): ExecuteInf() failed.
I don't really know where to turn from here. I've run Windows updates as much as possible.

Specs -
Processor - AMD Atholon(tm) II X2 215 Processor 2.70 GHz
RAM - 3.00 GB
System type - 64bt
Graphics card - ATI Radeon HD 5700 Series

Sorry I suck at giving specs, please shout if there's more information you need.

If anyone can help, I'd majorly appreciate it.

Thanks all,
Dave.
 

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Discussion Starter · #2 ·
Re: DirectX failure! - Civilization V

Thanks for the fast reply. I've tried running in administrator, but no change in the error.

Is there a way of updating my ATI video drivers without uninstalling and reinstalling? I remember I tried that a few months ago and it was several hours of hassle which resulted in no change to driver errors that I was experiencing then. I'd be willing to try if necessary, but it was a messy process for me, even when following ATI's videos which resulted in me almost giving up and restoring to factory settings.

I've tried running in administrator, but no change in the error.
 

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Discussion Starter · #3 ·
I have just tried downloading the latest ATI drivers and they seem to have updated sucessfully, however I am still getting this error message when I attempt to run a DirectX setup to update it. :(
 

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TSF Team, Emeritus
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9,133 Posts
Your posts have been merged and I am now able to respond - apologies for the mix-up and delay

You don't need to uninstall anything - your system should run DirectX 11 fine. Go here and download the files and see if it makes a difference. Try disabling anti-virus software beforehand.
 

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Discussion Starter · #5 ·
Alright I've actually determined the cause of the problem, my Display drivers were way out of date.

I accidentally replied to another thread, advising on updating display drivers for a similar issue, thinking it was advice posted on this thread, and only realised after. Luckily though, it appears to have worked! The drivers were out of date and the downloaded file simply appeared to run an update on them, rather than forcing me to uninstall/reinstall as I have tried before.

The game I was trying to play works fine, and as far as I can tell, errors that I had been getting occasionally of "Display Drivers have stopped working" which caused screen lock-up should be fixed as well.

As for the DirectX issue missing a file... If it still is, I'm willing to ignore it seeing as it's no longer causing me trouble.

So thanks all for the help, even if it wasn't in this thread. Apologies to bother you with creating this and merging the posts etc, I was tearing my hair out and only found a miricle solution in the early hours of the morning :)
 
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