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Difficulty Restoring Acer Netbook to Factory Settings CONTINUED

6293 Views 5 Replies 2 Participants Last post by  reventon
I just decided to make a new post since no one was replying to the old one anyways. Different problem anyways, kind of....

basically, I was having trouble using the hidden partition to restore my Eee PC 1005HAB model netbook to factory settings. Most people just suggested that I use the recovery disc with an external CD drive, and I finally got someone to lend me one. Now when I load the CD to bring it back to factory settings, it displays the following error message:

"FILE NAME ? (546)

Output error file to the following location:

A:\GHOSTERR.TXT"

When I click "OK", it then says

"ERROR: Cannot open GHOSTERR.TXT - insert diskette (434)"

When I click "cancel" it says

"INTERNAL ERROR 19330

An internal inconsistency has been detected
If this problem persists, contact Symantec Technical Support
at http://www.symantec.com/techsupp/"

Then when I click "OK" again, it says "Complete. Recovering finished. Please remove the DVD from the DVD ROM. Click OK to restart computer."

When I click "OK," it restarts the computer, which then says "Missing operating system." And never boots anything, in fact it takes a few tries to even get into the BIOS.

I have checked the symantec website as directed, but all it seems to lead to are Norton Antivirus problems, which clearly don't have anything to do with this. Totally confusing.

Any suggestions, anyone?

Thanks ahead of time for your help!

Here is the content of the old post (in case it is helpful):

I loaded Windows 7 Ultimate onto my netbook a while ago, and decided that I want to restore it back to factory settings to run Windows XP on it again.

The model is the Asus Eee PC1005HAB. It was purchased earlier this year at Best Buy.

The instruction manual tells me that to do this, I must first disable "Boot Booster" in the BIOS, which I have done.

According to the manual, the next step is to press F9 during bootup. This is supposed to bring up a screen with a check mark button to "start system recovery," but no such screen comes up. Instead, a screen comes up titled "Windows Boot Manager." This screen offers 3 choices"

Windows 7

"to specify an advanced option, press F8"

Tools: Windows Memory Diagnostic

None of the "advanced options" seem to lead to using the partition to restore the computer to factory settings.

I have also tried the advice in the laptop sticky for restoring Asus Laptops:
"hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery"

and that brings up a screen titled "edit windows boot options for Windows 7" and doesn't do anything.

Also, since I disabled "Boot Booster" in the BIOS, Windows 7 has consistently failed to load, even after I enabled the Boot Booster again.

I would try using the Recovery CD, but the netbook has no CD drive and I don't know anyone with an external one. I'd rather avoid paying 50$ for one just to restore my computer to factory settings, if possible.
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You say this:
Now when I load the CD to bring it back to factory settings, it displays the following error message:
Then you say this:
I would try using the Recovery CD, but the netbook has no CD drive and I don't know anyone with an external one.
So did you use the CD or not?

"ERROR: Cannot open GHOSTERR.TXT - insert diskette (434)"

When I click "cancel" it says

"INTERNAL ERROR 19330

An internal inconsistency has been detected
If this problem persists, contact Symantec Technical Support
at http://www.symantec.com/techsupp/"
Sounds like you were trying to use a disk image created with Norton Ghost - where did you get the CD from??
Sorry for the confusion. The reason those quotes sound contradictory is because I am reposting the entire old post that barely got any replies and was never solved. If you look at it again, it does clearly state that the part about not having a CD drive is from the old post. After that post was ignored, I finally managed to obtain an external CD drive from a friend of a friend at work, and that didn't work to restore it either.

I actually got a hold of tech support and am RMA ing this netbook to Best Buy. I will make another post if that still doesn't solve the problem.

The recovery CD came in the box with the netbook and is clearly labeled as a recovery disc, in fact there are instructions in the book on how to use the disc to restore the netbook to factory settings, but they didn't work. Hence my post.

Thanks! Charlie
Just dropped the netbook off at Best Buy, they said the turnaround time will be a few weeks, so should I just make a new post then or continue posting on this one?
Continue posting on this one - it will ensure that it is at least brought to my attention.
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