[photogal]

I find that I and two other family members can't access any thing from the desktop once logged in. I click something, the hourglass pops up for a bit, then no progression. Only thing that will access is Mozilla Firefox which I downloaded a few days ago. This log on mystery developed about three days ago.
I tried system restore at several points, nothing. And when I did that I'd get a message that read: McAfee Active Shield components missing..? Protection is fine at my current point.
I'm totally at a loss. I've never messed with registry files, only use defrag about twice a month. Emptied temp files, cookies.
Any idea what's up?

Nancy

 

[Coolfreak]

Try the 5 Step process.

If you get stuck on a step, continue on to ensure you complete all 5 steps. But it is very important that you post why you couldn't complete the step.

After you have finished all of it, post your results in the HiJackThis Log Help Forum as instructed.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck.