Try the 5 Step process.
If you get stuck on a step, continue on to ensure you complete all 5 steps. But it is very important that you post why you couldn't complete the step.
After you have finished all of it, post your results in the HiJackThis Log Help Forum as instructed.
Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Good Luck.
If you get stuck on a step, continue on to ensure you complete all 5 steps. But it is very important that you post why you couldn't complete the step.
After you have finished all of it, post your results in the HiJackThis Log Help Forum as instructed.
Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Good Luck.