Tech Support banner

Not open for further replies.
1 - 7 of 7 Posts

4 Posts
Discussion Starter #1
Hi all, this is my first posting on this forum though I've used it in the past to solve many other probs....Thanks for all your efforts guys, keep it up!

My Dell XPS M1530 keeps crashing with the same BSOD. It happens mainly at startup just as windows loads and only happens once, the second time it normally loads up ok. It also sometimes appears when I'm surfing the net and less frequently when gaming.

This is the error report:

BCCode: 124
BCP1: 00000000
BCP2: 8A77F3F0
BCP3: B2000000
BCP4: 00000115
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

My specs are as follows:

Intel Core2 Duo T9300 @ 2.5 GHz
Nvidia GeForce 8600 GT
4 GB Ram
Samsung HM250JI Hard Drive
Vista Home Premium SP2

I have spent weeks updating all my hardware, software and browser drivers and am certain they are all up to date. Have also ran all the diagnostic tests (HD, Memory and CPU) and they came up all clear. I have also recently installed RightMark CPU Clock utility to try Undervolting still to no avail!! CPU temperatures also seem ok:sigh:

Please help me out as it would be a fantastic wee laptop if it wasn't for this frustrating problem!!!!!


TSF Team Emeritus, Microsoft MVP
7,483 Posts
These are all STOP 0x124 errors. As such, it's the CPU telling Windows what the error is - and that just doesn't provide any significant information for us to work with. The errors are usually either a hardware problem or a compatibility issue.

Also, The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

I'd suggest uninstalling all traces of Nero 7 - it's not compatible with Win7 according to this site: 7&page=3

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page:
- - Driver manufacturer links are on this page:

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Apfiltr.sys  Mon Jun 25 05:53:10 2007 - Alps pointing device -
OEM02Dev.sys Wed Oct 10 22:29:05 2007 - Creative Video Camera Device Driver -
OEM02Vfx.sys Mon Mar 05 05:45:03 2007 - Creative Video Camera Device Driver -
RTCore32.sys Wed May 25 02:39:05 2005 - RivaTuner/EVGA Precision -
tcusb.sys    Sat Mar 10 08:40:59 2007 - TouchChip USB Kernel Driver (FingerPrint Sensor). Manufacturer: UPEK Inc. -

4 Posts
Discussion Starter #4
Ok, I've validated my Vista installation and have run sfc.exe which didn't detect any probs. Also updated the older drivers that you spotted apart from the Creative webcam drivers as they seem to be the most up to date available for my laptop.

Blue screen still only happens when I start up for the first time each day or when I'm browsing the web. Strangely it doesnt crash when I'm using MS Office or video gaming. CPU temp is a steady 40 - 50oC under normal load and up to 70oC under heavy load which is quite cool for this model of laptop.

I upgraded the CPU when I bought the laptop, could it be a dodgy CPU causing all this grief?:sigh:

Thanks again......

4 Posts
Discussion Starter #6
Finally solved my irritating problem. It was a faulty CPU after all even though no fault would appear when running various stress tests on it. Thanks once again for all your advice.:wave:
1 - 7 of 7 Posts
Not open for further replies.