[Kerpry]

Dell Studio Fingerprint ID + UKASH
Hoping some wise soul has an answer I don't. I have a Dell Studio with fingerprint ID which is what I always used to log on. There is also a password option.

The laptop is a family laptop, children have changed password but forgotten. No problem as my fingerprint still works.....right up until the UKASH malware locks it up. I'm aware that there are ways of remedying this problem in Safe Mode....however the fingerprint ID feature does not appear to be available to log onto the computer in safe mode.

Does anyone have any idea if indeed I can somehow log in with fingerprint ID in safe mode so that I can address the malware issue? I'm so frustrated and perhaps may have to pay someone to help with the issue, but I thought I would try here first. Any ideas are sincerely appreciated.

Thanks, Kerpry

 

[ryder]

Hello!

I will assist you shortly with instructions. Please be patient.

IMPORTANT: Do not pay. It is a fake!

Meanwhile: Please subscribe to this thread if you have not done already and please don't do any other scans on your own and don't install or remove software. Thank you!

 

[ryder]

Hello Kerpry!

I'm going to help you with your malware related problem. Please read the following carefully, since it will help both of us to finish the job as fast as possible

• Sometimes I will give you several steps for you to process. Please handle them in the mentioned order and copy either the logfile that is created into your thread or report if the step went well or what happened. If you don't understand either one step or a part of it: Please ask. Usually the people who ask for help are no computer experts and we are very good in explaining of what to do.
• It is very important for me that your system does not change fast. Don't install or remove programms, don't run scans you were not instructed to either by me or a team member of TechSupportForum.
• Please follow my instructions until the end. Even if you think the symptoms went away, the infection might still be present. I will tell you explicit once we are finished and will add tips for you how you can avoid future infections with malware.
• We expect you to answer within 48 hrs after my last answer. Please be sure to subscribe to your thread so the forum will send you an email if a new answer has been written. In the case I won't answer within two days after your last answer please notify me by sending me a private message.
• At last please note that I am not a native speaker (my mother language is German). So please avoid any slang words or odd expressions, because I won't understand them. Thank you!

Now its time to start: First we clear out the malware, then we run some checks and last we will update your system for safety.

Before we start we need to unlock your machine.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer

Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
• When notepad opens, under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe and press Enter. (or type frst64.exe if that is the version you downloaded)

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[ryder]

48 hours bump

Do you still need help? Did you run into problems with my last instructions?
Please note: If you do not reply within 24 hours this thread shall be closed.

 

[tetonbob]

Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum