[Chuck Radloff]

I installed a new Westell 1751 combination modem & router but couldn't get my laptop to hook up with the internet. At first it listed the new modem/router but after spending time with AT&T customer service rep I no longer can even see any networks in my list of Wireless networks. It doesn't even show the computer to computer networks any more. The laptop says that the wireless adapter is working properly but it still doesn't list any wireless networks. My neighbor's laptop finds my network and hooks on wireless and works fine so apparently the modem/router is working properly. Help!

 

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

 

[Chuck Radloff]

Hi John, My 2 adpters are: Broadcom 440x 10/100 Integrated Controller, Dell Wireless 1370 WLAN Mini-PCI Card. neither of these have a red X displayed. No Devices in Device Manager show a yellow ? or !.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Charles Radloff>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : CHUCKSLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-A3-15-B5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.93
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
Lease Obtained. . . . . . . . . . : Saturday, December 05, 2009 4:57:46
AM
Lease Expires . . . . . . . . . . : Sunday, December 06, 2009 4:57:46 AM


Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A5-5C-86-AB

C:\Documents and Settings\Charles Radloff>

I hope you can find something. I have tried so many things that I may have it all messed up now.

Thanks Again for your help! Chuck Radloff