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Discussion Starter · #1 ·
hi i was infected with the trojan csrss.exe and could not delete it, so tried in safe mode and still coudlnt delete it.

i did a search and found 3 verisons of csrss.exe, i deleted 2 of them but 1 was in the system32 folder and has caused my laptop to power up and then restart again

i have read a few other people threads on this and have found that the onyl way may be to restore windows, however with my laptop i received no software disc as it was pre installed by sony.

when truning the laptop on it gets past the boot screen and i then get the message

"Stop: x000021a {Fatal System Error}
The session manager initialization system process terminated unexpectedly with a ststus of 0xc0000034 (0x00000000 0x00000000).
The system has been shut down

i have tried starting in safe mode, last known good configuration, and also disabeling automatic restart

would really appreciate it if anybody could help me as i am really struggeling!

Thankyou in advance
 

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sounds messy.

I would perform a repair installation of windows xp.

Method 2: Reinstall Windows XP by starting your computer from the Windows XP CD
To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:
1. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM drive, and then restart your computer.
2. When the "Press any key to boot from CD" message appears on the screen, press a key to start your computer from the Windows XP CD.

Note Your computer must be configured to start from the CD-ROM or DVD-ROM drive. For more information about how to configure your computer to start from the CD-ROM or DVD-ROM drive, see your computer's documentation or contact your computer manufacturer.
3. You receive the following message on the Welcome to Setup screen that appears:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
4. On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
5. Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
6. Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
310064 (http://support.microsoft.com/kb/310064/) How to troubleshoot Windows XP Setup problems when you upgrade from Windows 98 or Windows Millennium Edition

http://support.microsoft.com/kb/q315341/
 

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Discussion Starter · #3 ·
hi thanks for the reply, but i have no windows xp disc as it was pre installed on my laptop when purchased

anyone have any other ideas, if i was to get hold of somebody elses disc to boot windows would this be possible, and is there any way of restoring the csrss.exe file anyhow?

thanks.
 

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only other way I can suggest is to boot to DOS on a floppy and get a copy of csrss.exe and put it back in the C:\Windows\System32

you can get a bootable floppy from.

http://www.bootdisk.com/

I could try sending you a copy of csrss.exe to an email address as a zip if you private message me a contact address. please dont post up your email address on the forum.

regards
 

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hey booradley,

im having d same problem as furlo14.. in my case avg scanned the system32\csrss.exe as a virus, moved it to the virus vault.. den i had the 'brilliant' idea of deleting it frm my virus vault, n now everytime i start up there's a msg saying 'system32\csrss.exe not found'.. n my laptop has become much slower ever since.. can u pls pls email me the csrss.exe file? would really appreciate it.. thank you..
 

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sorry for delay in response have been out of the country on vacation.
have replied to you both via email let me know how you get on or if you need further assistance. hopefully it will work.
 

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hey booradley, can you PLEASE send me a copy of csrss.exe as well? I believe mine is corrupted, as I briefly allowed my comp to be unprotected from viruses while I was reinstalling my antivirus (stupid) and now it won't start up, giving the same error code. I don't know if you have my e-mail address, but I can send it to you if you need it. thank you very much. StoneyB
 
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