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I've had two identical service calls today and could not help either laptop user.
In both cases, power was good on the external power supply (on the power cord) but neither indicated AC power and both had batteries to dead to start the computer.
Both users complained they just stopped working.
Is there anything I could do to wake them up.
Failure #1, 15 month old Dell Inspiron 4100
Failure #2, 6 month old Compact Pavillion CM2130
In both cases, power was good on the external power supply (on the power cord) but neither indicated AC power and both had batteries to dead to start the computer.
Both users complained they just stopped working.
Is there anything I could do to wake them up.
Failure #1, 15 month old Dell Inspiron 4100
Failure #2, 6 month old Compact Pavillion CM2130