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Hi,

First of all great forum, and great tech specialists helping for free is really impressive.
I was searching fo help because I got the good.exe which shows up with each start. (Found out it is a trojan). My son uses the laptop and he downloads all possible "nonsense". The PC has been showing so much disruption, e.g. toshiba DVD stop functioning. I wanted to format the PC but it says I have to save VISTA first, but I do not know how. So I searched for help to delete the trojan.
I read my way through the forum before posting.

I downloaded DDS.com on desktop as advised then scanned PC (Without internet, and A/V) and got the following report:


DDS (Ver_09-09-29.01) - NTFSx86
Run by JohnMarc at 10:38:29.24 on Sun 11/22/2009
Internet Explorer: 8.0.6001.18828
Microsoft® Windows Vista™ Business 6.0.6001.1.1252.49.1033.18.2936.1595 [GMT 2:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\TAMSvr.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\ThpSrv.exe
C:\Program Files\ThreatFire\TFService.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TrueSuite Access Manager\FpNotifier.exe
C:\Program Files\TrueSuite Access Manager\usbnotify.exe
C:\Program Files\TrueSuite Access Manager\PwdBank.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\TOSHIBA\TNROTATE\TNROTATE.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\svchost.exe -k wdisvc
C:\Users\JohnMarc\Desktop\dds.com
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.lb/
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA;
uSearch Bar = hxxp://safesearch.cyberdefender.com/smallsearch.html
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No File
TB: {76FB8F4D-318B-37E0-8B9C-E9247A65C6D8} - No File
TB: {E433B0AD-F804-3C4D-A8F5-0AA112DDE7A2} - No File
TB: {C3EFD892-EFD5-3C74-9378-22B9D9A07B60} - No File
TB: {EE3DBF5C-6A72-3E95-9390-28A0D3934D68} - No File
TB: {05E93417-70D5-3E99-9019-35D2739AA0C6} - No File
TB: {8BE369DD-F0DB-3A4F-8D48-E0B962A10F69} - No File
TB: {56E09607-F19E-381E-BA2F-E2692B836CE8} - No File
TB: {5398A0A4-77C5-3778-865E-3DF3E5798304} - No File
TB: {16DA256B-9F8F-3196-8649-8A06EB604B96} - No File
TB: {51201638-ED24-38F1-ACC1-2C376054D69D} - No File
TB: {B8098332-0416-31C6-95D4-6CCDE9EB8E5E} - No File
TB: {77FEA3DD-ED0D-388C-AE5A-1F19D4EB17F4} - No File
TB: {8EE73F6B-03B6-3889-9F41-DE6ED3DFFE73} - No File
TB: {4ECAD493-DB7E-3409-8737-A5B751D23DDD} - No File
TB: {7F230DF2-CD09-3D21-8E4F-2CE7258F2DFD} - No File
TB: {1BBB9CA3-45ED-3432-8995-9B6541BDA61E} - No File
TB: {2ED73EBC-D102-3619-A0E2-49BCF44F8A46} - No File
TB: {BD61F876-7A5B-3FF3-9276-E16E02CF97E3} - No File
TB: {D6D7DE30-ED04-3B12-B031-600D7190C307} - No File
TB: {9F7A6416-9A08-3F23-BDAF-665EF016776E} - No File
TB: {AF47F1D0-26D7-3691-913F-0E4624AEF791} - No File
TB: {4183B195-1582-324D-9260-228A461BEEF6} - No File
TB: {3C034412-8087-30B9-9375-6577CF39AB79} - No File
TB: {FBBF6415-3526-320D-B17A-F043E1BD098A} - No File
TB: {4833A2AB-7303-3810-A42B-12D77E5F25CC} - No File
TB: {CC5A1BB6-345A-331C-8F5E-50BA57667BE2} - No File
TB: {136814A2-25F9-3401-AD75-02BF481DC1DA} - No File
TB: {49994FFC-64DE-3119-BA5D-EEC2B3418474} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [TOSCDSPD] TOSCDSPD.EXE
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [FIREWALL SERVICE] c:\restore\h-6-1-53-0976546321-090909032-8763-1337\GooD.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [TOSDCR] %ProgramFiles%\TOSHIBA\PasswordUtility\TOSDCR.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
mRun: [NDSTray.exe] NDSTray.exe
mRun: [cfFncEnabler.exe] cfFncEnabler.exe
mRun: [TPCHWMsg] %ProgramFiles%\TOSHIBA\TPHM\TPCHWMsg.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [topi] c:\program files\toshiba\toshiba online product information\topi.exe -startup
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Google EULA Launcher] c:\program files\google\google eula\GoogleEULALauncher.exe IE PA
mRun: [Toshiba TEMPO] c:\program files\toshiba tempro\Toshiba.Tempo.UI.TrayApplication.exe
mRun: [ThpSrv] c:\windows\system32\thpsrv /logon
mRun: [FingerPrintNotifer] "c:\program files\truesuite access manager\FpNotifier.exe"
mRun: [UsbMonitor] "c:\program files\truesuite access manager\usbnotify.exe"
mRun: [PwdBank] "c:\program files\truesuite access manager\PwdBank.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [TNRotate] %ProgramFiles%\TOSHIBA\TNRotate\TNRotate.exe
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [TosAutLk] c:\program files\toshiba\wirelesskeylogon\TosAutLk.exe -s
mRun: [Toshiba Registration] c:\program files\toshiba\registration\ToshibaRegistration.exe
mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" /start
mRun: [ThreatFire] c:\program files\threatfire\TFTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: DisableCAD = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/710-44557-9400-3/4
IE: {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/redirect-home?tag=Toshibaukbholink-21&site=home
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
Trusted Zone: runescape.com\www
DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} - hxxp://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab56649.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {A4110378-789B-455F-AE86-3A1BFC402853} - hxxp://zone.msn.com/bingame/zpagames/zpa_shvl.cab55579.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} - hxxp://zone.msn.com/binframework/v10/StProxy.cab55579.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R0 AlfaFF;AlfaFF mini-filter driver;c:\windows\system32\drivers\AlfaFF.sys [2008-10-20 42608]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2009-9-23 51984]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2009-9-23 59664]
R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2008-1-12 28280]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2007-9-4 13336]
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-10-20 20384]
R2 Authentec memory manager;Authentec memory manager service;c:\windows\system32\TAMSvr.exe [2008-10-20 49152]
R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]
R2 ThreatFire;ThreatFire;c:\program files\threatfire\tfservice.exe service --> c:\program files\threatfire\TFService.exe service [?]
R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2008-2-6 126976]
R2 TPCHSrv;TPCH Service;c:\program files\toshiba\tphm\TPCHSrv.exe [2008-5-27 628072]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\drivers\TVALZFL.sys [2008-4-30 6144]
R3 e1yexpress;Intel(R) Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y6032.sys [2008-7-5 224384]
R3 SmartFaceVWatchSrv;SmartFaceVWatchSrv;c:\program files\toshiba\smartfacev\SmartFaceVWatchSrv.exe [2008-4-24 73728]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2009-9-23 33552]
S2 DllSrv Service Controler;DllSrv Service Controler;c:\windows\system32\drivers\DllSrv.exe [2009-3-9 157696]
S2 TempoMonitoringService;Notebook Performance Tuning Service ;c:\program files\toshiba tempro\TempoSVC.exe [2008-4-24 99720]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-7-5 30192]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2008-10-20 954368]

=============== Created Last 30 ================

2009-11-19 21:00 2,035,712 a------- c:\windows\system32\win32k.sys
2009-11-19 20:55 351,232 a------- c:\windows\system32\WSDApi.dll
2009-11-19 20:33 2,421,760 a------- c:\windows\system32\wucltux.dll
2009-11-19 20:33 87,552 a------- c:\windows\system32\wudriver.dll
2009-11-19 20:33 171,608 a------- c:\windows\system32\wuwebv.dll
2009-11-19 20:33 33,792 a------- c:\windows\system32\wuapp.exe
2009-11-08 12:07 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-11-02 22:10 310,784 a------- c:\windows\system32\unregmp2.exe
2009-11-02 22:10 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-10-24 08:01 213,504 a------- c:\windows\system32\msv1_0.dll
2009-10-24 07:58 3,597,896 a------- c:\windows\system32\ntkrnlpa.exe
2009-10-24 07:58 3,546,184 a------- c:\windows\system32\ntoskrnl.exe
2009-10-24 07:57 61,440 a------- c:\windows\system32\msasn1.dll
2009-10-24 07:57 144,896 a------- c:\windows\system32\drivers\srv2.sys
2009-10-24 07:57 604,672 a------- c:\windows\system32\WMSPDMOD.DLL

==================== Find3M ====================

2009-11-02 20:42 195,456 -------- c:\windows\system32\MpSigStub.exe
2009-09-23 16:07 59,664 a------- c:\windows\system32\drivers\TfSysMon.sys
2009-09-23 16:07 33,552 a------- c:\windows\system32\drivers\TfNetMon.sys
2009-09-23 16:07 51,984 a------- c:\windows\system32\drivers\TfFsMon.sys
2009-08-28 14:39 28,672 a------- c:\windows\system32\Apphlpdm.dll
2009-08-28 14:39 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2009-08-28 14:38 2,153,984 a------- c:\windows\apppatch\AcGenral.dll
2009-08-28 14:38 541,696 a------- c:\windows\apppatch\AcLayers.dll
2009-08-28 14:38 459,776 a------- c:\windows\apppatch\AcSpecfc.dll
2009-08-28 12:15 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-27 07:22 916,480 a------- c:\windows\system32\wininet.dll
2009-08-27 07:17 109,056 a------- c:\windows\system32\iesysprep.dll
2009-08-27 07:17 71,680 a------- c:\windows\system32\iesetup.dll
2009-08-27 05:42 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-08-09 00:06 143,360 a------- c:\windows\inf\infstrng.dat
2009-08-09 00:06 51,200 a------- c:\windows\inf\infpub.dat
2009-04-19 12:46 34 a------- c:\users\johnmarc\jagex_runescape_preferences.dat
2008-12-06 01:32 86,016 a------- c:\windows\inf\infstor.dat
2008-11-03 00:42 56 a---h--- c:\programdata\ezsidmv.dat
2008-11-03 00:42 56 a---h--- c:\progra~2\ezsidmv.dat
2008-07-05 10:02 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-21 04:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 14:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 14:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 14:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 14:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 11:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 11:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 11:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 11:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 10:42:06.06 ===============


I am very grateful for your help and I know it may take some time but I rely on your expertise.

Thank you so much.

All the best.
 

·
Premium Member
Joined
·
29,790 Posts
Hello and Welcome to TSF. We need to see all 3 logs in order to help you.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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