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I just purchased your DIR-655 and am in the process of setting it up. This is my first router. I diligently followed the setup steps during the Quick Router Setup process. However, the setup process did not go past the Install Router screen. I went through the process of ending the setup program, disconnecting the power adapter and network cable from the router, reconnecting my cable modem, and rebooting. I still continued to get the message:
“Router Setup requires your new router to be configured with the default username and password. Follow these steps: Remove your router’s factory defaults (for information on how to remove your new router’s factory defaults consult your router’s documentation). Click Cancel to end the program. Eject the D-Link Quick Router Setup CD. Restart your PC. Reinsert the D-Link Quick Router Setup CD.” The Error Information reads “Error 323: Router Setup requires your new router to be configured with the default username and password. Setup version: 5.0.`2.`5 Model: DIR-655.”

I do not see a specific topic in the User Manual on the CD with instructions on how to remove the new router’s factory defaults. In addition, the setup process will not allow me to go do the Configure Router step.

What must I do to resolve this issue and complete the router setup? Thank you.

My Computer - Dell Studio XPS 435MT, Core I7 processor x64, 8GB system memory, OS – Windows Home Premium 64 bit, 600 GB SATA HD, SATA DVD +- DVD RW and DVD ROM, Gigabit Network Connection, Internet Provider – Cablevision-Optinum Cable, Modem – Motorola SBV5120 SURFboard Cable Modem

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Electronic Design
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The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.

  • Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
  • Turn off everything, the modem, router, computer.
  • Connect the modem to the router's WAN/Internet port.
  • Connect the computer to one of the router's LAN/Network ports.
  • Turn on the modem, wait for a steady connect light.
  • Turn on the router, wait for two minutes.
  • Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:


PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>



Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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