Hi, I will try to help you no problem. OK firstly what browser are you using? if you are using IE try firefox and see if you get same result, if firefox then try IE.
Now it also depends on the tools bars and active x you have running. A simple way of ensuring your up to date is go to microsoft update, by typing this in google. Download the latest updates possible.
Make sure you scan pc for virus and antispyware also to cancel that out. If you have IE, then go to start then run and type inetcpl.cpl then go to advanced tab and click reset IE. Now this will change it back to when you first installed it, IE restore to defaults, and you may need to install flash, shocwave players.