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Discussion Starter #1
Hi guys,

I've been given a relatives PC to fix up as we reckon it's got a few nasties on it. I'd be grateful if anyone can spot anything in the HijackThis log.

Logfile of HijackThis v1.99.1
Scan saved at 20:19:34, on 02/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\System32\khooker.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\wflihmqfk.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.iesearch.freeserve.com/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [mrrokd] c:\windows\system32\mrrokd.exe
O4 - HKLM\..\Run: [jklvwmq] c:\windows\system32\sjpwogv.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 

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Hi and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

You may wish to Subscribe to this thread (Thread Tools) so that you are notified when you receive a reply.

Please be patient with me during this time.
 

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BEFORE BEGINNING, Please read completely through the instructions below and download the files from the links provided. Please save these instructions to Notepad or print them out for use in Safe Mode.

Download Ewido Security Suite
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido
When you have finished updating, EXIT Ewido.

Download and install AdawareSE Update it’s database after it’s installed and then install the VX2 Addon Cleaner

Run Ad-Aware
  • Update to the latest definitions
  • Click on Add-ons in the lefthand column
  • Select VX2 Cleaner V2.0
  • Click Run Tool
  • Click "OK"
  • If something is found, click "Clean" as in the directions given.
  • Click "Close", and exit Ad-Aware.

Reboot your PC and run Ad-Aware again.
  • Click on the Start button in Ad-Aware
  • Select "Perform smart system scan" and click Next.
  • Once the scan finishes, click "Next" again.
  • Select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click "Next" one more time, then "OK" to confirm the removal.
  • You will be prompted to set Ad-Aware to run on reboot, click "OK" . Exit Ad-Aware and reboot into Safe Mode (By repeatedly tapping the F8 key while booting until the menu appears).

Run Ewido with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click Complete System Scan to begin scanning.
  • Click OK when prompted to clean files
With the first file it prompts to clean, select the option:
  • "Perform action on all infections"
  • Choose clean and click OK.
Once finished, click the Save report button & save the report to your desktop

** This scan may take over an hour, after choosing the action for the first item you do not need to stay at the PC.

Post the log from Ewido and a new Hijackthis log in your next post.
 

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Discussion Starter #4
Sorry for the late reply, i've only just gotten back the laptop with this problem. I've carried out the instructions below, and have posted a new HijackThis scan below.

Logfile of HijackThis v1.99.1
Scan saved at 00:13:03, on 26/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\System32\khooker.exe
C:\WINDOWS\system32\ctfmon.exe
C:\wanadoo\wanadooconnectionkit\atdialler1.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wanadoo.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.wanadoo.co.uk:8080;ftp=http://www-cache.wanadoo.co.uk:8080
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [mrrokd] c:\windows\system32\mrrokd.exe
O4 - HKLM\..\Run: [jklvwmq] c:\windows\system32\sjpwogv.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Wanadoo Connection Kit.lnk = C:\wanadoo\wanadooconnectionkit\atdialler1.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks for your help so far, looking forward to your reply.
 

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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

Viewing Hidden Files
Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Downloads(make sure to save these in a permanent location)
Cleanup! (Alternate Link)- Install it. You will use this later.

*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does not make backups.

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.

Add/Remove
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:
EbatesMoeMoneyMaker


HijackThis!
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [mrrokd] c:\windows\system32\mrrokd.exe
O4 - HKLM\..\Run: [jklvwmq] c:\windows\system32\sjpwogv.exe


Please remember to close all other windows, including browsers then click Fix checked.

File and Folder Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
c:\windows\system32\mrrokd.exe
c:\windows\system32\sjpwogv.exe

Tools
Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!

Check the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
Uncheck the following :
  • Scan local drives for temporary files

Click OK, Press the CleanUp! button to start the program and reboot(Normal Mode) when prompted.

Reboot your system in Normal Mode.

Online Scans
Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner
  1. Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
  2. Click Scan Now
  3. Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer
  • If it finds any malware, it may ask you to purchase the program, this is not necessary we will take care of the entries manually.[*]At the end of the scan click on see report. Then click Save report
Please post that log in your next reply.

In your next post please include:
  • Panda Activescan Log
  • A new Hijackthis! Log
 

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Discussion Starter #6
Sorry for the delay, just got another chance to work on this machine. Info requested is below.

Activescan log
-------------------------
Incident Status Location

Adware:adware/ipinsight Not disinfected C:\WINDOWS\INF\conscorr.inf
Spyware:spyware/betterinet Not disinfected C:\WINDOWS\INF\satmat.inf
Adware:adware/twain-tech Not disinfected C:\WINDOWS\satmat.ini
Adware:adware/windowenhancer Not disinfected C:\WINDOWS\SYSTEM32\SBUtils
Adware:adware/dyfuca Not disinfected Windows Registry
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Spyware:Cookie/Tribalfusion Not disinfected C:\Documents and Settings\Ben\Cookies\[email protected][1].txt
Hacktool:HackTool/DateHack Not disinfected C:\Documents and Settings\Ben\My Documents\My Downloads\nortonallprogramsliveupdatecrack.zip[DATEHACK.EXE]
Hacktool:HackTool/DateHack Not disinfected C:\Program Files\Norton AntiVirus\Datehack\DATEHACK.EXE
Adware:Adware/Gator Not disinfected C:\Program Files\Spy Cleaner\Temp\10_11_200401_01_36\41.scl[41.scl]
Spyware:Cookie/Versiontracker Not disinfected C:\Program Files\Spy Cleaner\Temp\10_11_200401_01_36\69.scl
Adware:Adware/IPInsight Not disinfected C:\WINDOWS\inf\conscorr.inf
Spyware:Spyware/BetterInet Not disinfected C:\WINDOWS\inf\satmat.inf
Potentially unwanted tool:Application/Pskill.A Not disinfected C:\WINDOWS\RESTORE.INS[PSKILL.EXE]
Adware:Adware/IPInsight Not disinfected C:\WINDOWS\satmat.ini
Potentially unwanted tool:Application/Pskill.A Not disinfected C:\WINDOWS\system\RESTORE.INS[PSKILL.EXE]
----------------------------------------

HijackThis log
----------------------------------------Logfile of HijackThis v1.99.1
Scan saved at 19:13:17, on 10/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\System32\khooker.exe
C:\WINDOWS\system32\ctfmon.exe
C:\wanadoo\wanadooconnectionkit\atdialler1.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wanadoo.co.uk/iesearch/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.wanadoo.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Wanadoo Connection Kit.lnk = C:\wanadoo\wanadooconnectionkit\atdialler1.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
-------------------------------------

Thanks for your patience
 

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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

File and Folder Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
C:\WINDOWS\INF\conscorr.inf
C:\WINDOWS\INF\satmat.inf
C:\WINDOWS\satmat.ini
C:\WINDOWS\SYSTEM32\SBUtils

If any of the files or folders give you trouble deleting them, please boot into Safe Mode and remove them from there.

Post a new Hijackthis log here whne you are done, along with a description of any remaining issues with this PC.
 
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