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Discussion Starter · #1 · (Edited)
My wireless broadband connection will be working fine when suddenly it will cut out and no sites will load.

My laptop is still connected to the modem/router, and thats still connected to the net. I have to turn my router/modem off then on for it to work again. Not a major problem but wanted to see if there is a solution.

Cheers.


BTW I just did a connection speed test and got 238 Kb/s download and 230 upload. Is that good or not?
 

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You need to see if the broadband modem is still connected to the net when you get the problem. How about a make/model for the router and modem? How often does this happen? Have you done a firmware upgrade to the latest firmware for your router? Tried a factory reset of the router?

The speed test results don't mean anything without knowing what kind of broadband service you're supposed to have. Off-hand, the download looks awfully slow for most any broadband.
 

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Discussion Starter · #3 ·
Um, it's a Addon GWAR2000 oor something. It's a router with built in modem. According to the litle lights on the front, it's connected. I have no clue about anything else, i'm useless with networks.

PS about the speeds, scrap that, I was on my 360 while doing it and forgot.
 

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Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.

Paste the results in a message here.
 

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Discussion Starter · #5 ·
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ashley Chick>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ashs_Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-11-5B-D8-54-35

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11b/g Wireless Adapter
Physical Address. . . . . . . . . : 00-0D-F0-19-94-65
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 04 January 2007 23:04:15
Lease Expires . . . . . . . . . . : 05 January 2007 00:04:15
 

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I assume that was when it was connected, can you do it when it fails? Also, when it fails, try this.

Start, Run, CMD

Type PING 192.168.1.1

Post the results.
 

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Discussion Starter · #7 ·
Just failed now. My 360 was still connected to live so i presume it's not the modem.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ashley Chick>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ashs_Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-11-5B-D8-54-35

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11b/g Wireless Adapter
Physical Address. . . . . . . . . : 00-0D-F0-19-94-65
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 06 January 2007 16:20:31
Lease Expires . . . . . . . . . . : 06 January 2007 17:20:31

C:\Documents and Settings\Ashley Chick>
C:\Documents and Settings\Ashley Chick>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255
Reply from 192.168.1.1: bytes=32 time=1ms TTL=255

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Documents and Settings\Ashley Chick>
 

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OK, you are still connected to the router, so it's looking more like a network failure. Are you sure the XBOX was actually communicating, and not just sitting idle connected?

When the machine fails next time, try these two ping tests.

PING 66.94.234.13

Post the results.

PING yahoo.com

Post the results.
 

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Discussion Starter · #9 ·
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ashley Chick>ping 66.94.234.13

Pinging 66.94.234.13 with 32 bytes of data:

Reply from 66.94.234.13: bytes=32 time=192ms TTL=56
Reply from 66.94.234.13: bytes=32 time=191ms TTL=56
Reply from 66.94.234.13: bytes=32 time=196ms TTL=56
Reply from 66.94.234.13: bytes=32 time=193ms TTL=56

Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 191ms, Maximum = 196ms, Average = 193ms

C:\Documents and Settings\Ashley Chick>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Ashley Chick>


Sorry it took a while, internets been doing well recently.
 

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OK, the connection is still there, but for some reason you have a DNS failure. I'm leaning toward your ISP having an issue. I suspect once the XBOX gets connected, it's really not trying to do DNS requests.

Did you reset the router to factory defaults and reconfigure? Did you download the latest firmware for the router?
 

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Discussion Starter · #11 ·
So you think it's the xbox then?

About the router, I set it up when I got it, and took me bluddy ages, I can't honestly remember what I did. And I don't know how to check about the fireware.
 

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It's not necessarily the XBOX, I'm just offering the opinion that the apparent connection it still has may not actually mean anything. Of course, disconnecting it would tell you if it's causing an issue.

You need to access the router's setup screens, normally there's a Status screen that shows you what firmware you have, as well as the status of the connection.
 
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