i'll start with the info everyone expects me to give:
my ISP is Telenet (Flemish ISP), my product is http://telenet.be/2985/0/1/nl/thuis/internet/internet-thuis/fibernet.html (fibernet) which seems to be cable. my ISP provided a router with built-in modem and a separate network, of an unknown brand and type. i'm running Norton internet security 2012 and norton utilities 15, UAC on highest setting. i have no separate firewall, as there is one in norton. i've put my Xirrus screenshot in attachment, as well as the ipconfig output (which is unfortunately in Dutch).
now, as to my setup: at home, i have my ISP router and a separate router, connected by a cable. i have no idea which kind of cable. my ISP router has a 2.4 Ghz network labeled "telenet kerkhofs". the other router has a 2.4 Ghz network labeled "kerkhofs" and a 5 Ghz network called "kerkhofs_5ghz". the router is a D-link Dir-655. there are no computers cable connected to either router, but we have a network printer on there.
we also have 3 computers and a macbook (i think a macbook Air), as well as a Philips soundbar that also has network access. 1 of the computers is connected to the 5 Ghz network, but is rarely used. the soundbar is connected to the 5 Ghz network as well. the other 2 computers are composed the same, and have a Linksys AE1000 to connect with all 3 networks. there's about 1 floor vertically and 10 meter horizontally distance between the computers and the router. both computers are in adjacent rooms. my computer can connect to all 3 networks, the other computer can only connect to kerkhofs.
the issue is that from time to time, when i'm connected to kerkhofs or to "telenet kerkhofs", i retain connection to the router, but i lose connection to the internet. when this happens, any still running internet streams stop running, i cannot load any more webpages, any youtube vids stop buffering, and any games i'm playing that rely on internet access gain lag, until they eventually disconnect from the server. the loss of internet lasts about 2-3 minutes, after which it works again. the other computer has similar issues, as does the macbook. i haven't connected long enough to kerkhofs_5ghz to notice anything happening there as well.
i have yet to discern a pattern from the failures. sometimes they happen in the middle of the day, sometimes at 5 PM, sometimes at 9 PM, and some days not at all, and some days multiple times a day. i have no idea what causes these problems.
i cannot connect my computer directly (i.e. no modem or router in between), because it's literally on the other side of the house and i cannot reach that far with any cable.
i'm at a loss here. i'm hoping someone on this forum might be able to assist me with this.
my ISP is Telenet (Flemish ISP), my product is http://telenet.be/2985/0/1/nl/thuis/internet/internet-thuis/fibernet.html (fibernet) which seems to be cable. my ISP provided a router with built-in modem and a separate network, of an unknown brand and type. i'm running Norton internet security 2012 and norton utilities 15, UAC on highest setting. i have no separate firewall, as there is one in norton. i've put my Xirrus screenshot in attachment, as well as the ipconfig output (which is unfortunately in Dutch).
now, as to my setup: at home, i have my ISP router and a separate router, connected by a cable. i have no idea which kind of cable. my ISP router has a 2.4 Ghz network labeled "telenet kerkhofs". the other router has a 2.4 Ghz network labeled "kerkhofs" and a 5 Ghz network called "kerkhofs_5ghz". the router is a D-link Dir-655. there are no computers cable connected to either router, but we have a network printer on there.
we also have 3 computers and a macbook (i think a macbook Air), as well as a Philips soundbar that also has network access. 1 of the computers is connected to the 5 Ghz network, but is rarely used. the soundbar is connected to the 5 Ghz network as well. the other 2 computers are composed the same, and have a Linksys AE1000 to connect with all 3 networks. there's about 1 floor vertically and 10 meter horizontally distance between the computers and the router. both computers are in adjacent rooms. my computer can connect to all 3 networks, the other computer can only connect to kerkhofs.
the issue is that from time to time, when i'm connected to kerkhofs or to "telenet kerkhofs", i retain connection to the router, but i lose connection to the internet. when this happens, any still running internet streams stop running, i cannot load any more webpages, any youtube vids stop buffering, and any games i'm playing that rely on internet access gain lag, until they eventually disconnect from the server. the loss of internet lasts about 2-3 minutes, after which it works again. the other computer has similar issues, as does the macbook. i haven't connected long enough to kerkhofs_5ghz to notice anything happening there as well.
i have yet to discern a pattern from the failures. sometimes they happen in the middle of the day, sometimes at 5 PM, sometimes at 9 PM, and some days not at all, and some days multiple times a day. i have no idea what causes these problems.
i cannot connect my computer directly (i.e. no modem or router in between), because it's literally on the other side of the house and i cannot reach that far with any cable.
i'm at a loss here. i'm hoping someone on this forum might be able to assist me with this.