[rshinkle]

First off I'd like to say Hi to everyone. This is my first post on this forum. My girlfriends computer will connect to her router but wont web browse. I updated the driver for her WLAN. I disabled and re-enabled the WLAN. I updated windows. I ran winsock. I redid the TCP/IP or whatever it is. It pings fine. Skype connects, log me in connects. No browsing. Cant get it to work. I'd really appreciate the help if anyone has some advice for me. Thanks in advance

 

[2xg]

Hello rshinkle and welcome to TSF!

This might help, pls. run Malwarebytes and you DO NOT need to post the results or log files, see if it detects something and resolved your issue. http://download.cnet.com/Malwarebyte...-10804572.html

They try accessing the web.

 

[rshinkle]

the web page wouldn't come up. Was that a spyware scan or what? Do you have another link?

 

[2xg]

Pls. try this one => http://download.cnet.com/Malwarebyt...4572.html?part=dl-10804572&subj=dl&tag=button

 

[rshinkle]

no luck, didnt find any problems. Any other advice. I really appreciate your help.

 

[2xg]

Is she using IE 8.0? If not, update it to this version.

Also, try this TCP/IP fix tool from Microsoft => http://support.microsoft.com/kb/299357

 

[rshinkle]

i updated ie still no luck. Its really frustrating. I've tried so many things and nothing works. Device Manager says the WLAN card is working properly. I have no clue what to try next

 

[johnwill]

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.