I desparately need some VERY SPECIFIC help. This may be a NEW problem for most BUT as MORE computer are being sold with HD screens and added-on or built-in TV Tuners, you will see this, and similar, more and more often.
FIRST OFF, I KNOW ALREADY how WMC works (or is supposed to!) and have set it up for use with a cable box before many times, so PLEASE do not send me all the links for "How to ......" articles - they do NOT apply!
This is a very isolated and specific problem. THe details are as follows:
I am trying to set up my WMC on my HP Envy 17 laptop to enable me to watch cable TV on my laptop and control the channels (OS is Win7x64SP1). This is done by the use of my add-on, USB TV Tuner, made by Hauppauge, model HVR-950Q. Normally this isn't a problem (I used it with Comcast cable for quite some time); been there, done that.
HOWEVER, I just recently changed ISPs and Cable provider to ATT & Uverse. BE WARNED!! Uverse & ATT Tech Support makes HP Tech Support look good! Nuff said?
The WMC can set up the TV signal either automatically if it knows or recognizes the make/model of the set top box. Most often this is done manually. In order to control the set top cable box, your computer has to be able to "see" and read IR codes sent out my almost all remotes (there are a VERY few RF and sonic ones left out there, but this ATT one is regular IR). It also has to be able to SEND IR commands to the set top box just like the hand held remote. This is done by using the MCE Kit which consist of an IR Sensor and a IR Transmitter (called a IR blaster). This device is plugged into the USB port; Windows already has the drivers for it, so it's basically plug & play.
Well, my Uverse comes with a set top box made by Cisco. Brand new, but has a remote and works just like any other and looks like most look with the same buttons, etc. The Cisco box is also a wireless receiver and a DVR, but I don't think that really impacks this problem.
When you manually set up WMC for the TV and control of the set top, it has to "learn" the IR codes from the ATT remote. Normally, these remotes use one standard set of codes or another so if WMC can figure out which set it uses, you are done, home free.
IF NOT, as is the case here, then it has to LEARN the needed codes one by one by pressing specific buttons on the ATT mode so that the MCE Kit sensor can "see" and learn them. It's exactly like any universal "learning" remote. The process is the software ask you to press a button and then to hold it and then to release. Once a button is learned it asks for the next and so on.
Only problem is that, for reasons unknown and totally non-sequitor, WMC can NOT learn the IR codes from the ATT remote!! I tried everything. Holding it close,far away, at an angle, in contact, etc., but I never get past "press 0, hold, release". Clearly it sees a code and reacts to it, but WMC never "learns" or records or saves it or whatever. Stuck on ZERO, literally! LOL (oh, that hurt!)
The Cisco/ATT set top box is a model IPN4320, if that mneans anything to anybody.
HAS ANYONE OUT THERE GOT THIS COMBINATION OF HARDWARE TO WORK? Anyone ever hear of this problem before? Has anyone worked, succesfully or not, with this Cisco/ATT set top box? Please let me know.
I have checked and verified that all parts of the MCE Kit are working. I have reset/reloaded the software/OS and my computer checks out 100%. ATT says their hardware is also showing green across the board.
I have talked, until my voice gave out, to ATT Tech Support, Uverse TS, Cisco and Hauppauge and NONE of them want to claim responsibility or even address the problem. They a;; shout "third party" and run away. Frustrating.
did find one fee based TS that wanted $200 to just consider the problem, but they offered no guaranty or warranty for their work, but they would be happy to collect $200 to play around with my system. None of them that I talked to had any idea how the WMC works or what a MCE kit was - like talking to a 4 year old - but hand over the money! No thanks.
Your help and advice would be appreciated. The usual how to links and articles are ueless here but someone, somewhere, must have tried to marry up WMC and Cisco before! I can't be the first! Can I?
Thanks in advance (hopefully)! Happy 70th birthday to Dr., Stephen Hawkin! Many more!
Bob, the OldeGreyWoolf