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Discussion Starter #1
on the 20th i turned my PC on i had been playing left 4 dead 2

and minecraft, the latter of which needing an update, and i

think dungeon defenders and frozen synapse had updated

themselves through steam, i then turned it off. when i came

back to it a few hours later it finished loaded windows but

before it came up with the accout login screen it blue

screened. the computer then automatically re-started and

launched startup repair, which failed. i then tried rebooting

pressing F8 did the startup repair manually, this time writing

down the details:
Problem Event name: startup repair V2
Problem signature 1: Manual repair
Problem signature 2: 6.0.6001.18000.6.1.7600.16385
Problem signature 3: 0
Problem signature 4: 65537
Problem signature 5: unknown
Problem signature 6: OS version mismatch
Problem signature 7: 0
Problem signature 8: 0
Problem signature 9: unkown
Problem signature 10: 1168
OS version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

after trying this a few times and getting now joy i tried to

boot from last known good configuration, which led to the same

result- the blue screen at the same point. i have been able to

get in via safe mode and tried a system restore to the 17th,

which while it did complete the system restore, did nothing to

help the problem. i then tried not telling the system to

automatically reboot on crashing and wrote down what was on

the blue screen:

Bad_System_config_info

Technical info:
*** STOP: 0x00000074
(0x0000000000000002,0xfffff88004188B20,0x0000000000000002,0xFF

FFFFFFC000009A)

upon a recomendation from a friend i then tried to re-install

my graphics driver as he had a similar problem, however, i

think because i am in safe mode, the driver is not able to

install.

since being able to get on in safe mode i have also noticed an

error report on my desktop called: hs_err_pid1268 containing

this information, which i thought might be relevant:
#
# A fatal error has been detected by the Java Runtime

Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0b71e0,

pid=1268, tid=4960
#
# JRE version: 6.0_29-b11
# Java VM: Java HotSpot(TM) Client VM (20.4-b02 mixed mode

windows-x86 )
# Problematic frame:
# C [awt.dll+0xb71e0]
#
# If you would like to submit a bug report, please visit:
# HotSpot Virtual Machine Error Reporting Page
# The crash happened outside the Java Virtual Machine in

native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x4ab42c00): JavaThread "AWT-Windows" daemon

[_thread_in_native, id=4960, stack(0x4aff0000,0x4b040000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x4b03f8a8, EBX=0x4ab6af28, ECX=0x0000038a, EDX=0x000000c0
ESP=0x4b03f890, EBP=0x00000000, ESI=0x00000000, EDI=0x000000c0
EIP=0x6d0b71e0, EFLAGS=0x00010206

Top of Stack: (sp=0x4b03f890)
0x4b03f890: 4b03f8a8 00001000 00000000 4ab18790
0x4b03f8a0: 00000001 4b03f898 4b03f89c 6d0aebbd
0x4b03f8b0: 00000000 00000000 4ab18790 6d0aec8a
0x4b03f8c0: 00000000 4ab18790 00000001 6d0aed8e
0x4b03f8d0: 4ab18790 6d063d02 004bc988 00000000
0x4b03f8e0: 6d0b0cf0 00000001 6d104f60 6d104940
0x4b03f8f0: 004bc988 6d0b20e2 6d104f58 6d0b22c9
0x4b03f900: 6d09ab33 00000000 76121450 00001360

Instructions: (pc=0x6d0b71e0)
0x6d0b71c0: d8 56 8b b3 10 a0 00 00 1b c0 57 25 00 f0 ff ff
0x6d0b71d0: 05 00 20 00 00 50 c1 e2 05 8d 44 24 14 50 8b fa
0x6d0b71e0: 8b 16 57 c1 e1 05 51 56 ff 52 2c 85 c0 0f 8c 93
0x6d0b71f0: 00 00 00 8b 53 04 8b cf 8b 7c 24 10 8b c1 c1 e9


Register to memory mapping:

EAX=0x4b03f8a8 is pointing into the stack for thread:

0x4ab42c00
EBX=0x4ab6af28 is an unknown value
ECX=0x0000038a is an unknown value
EDX=0x000000c0 is an unknown value
ESP=0x4b03f890 is pointing into the stack for thread:

0x4ab42c00
EBP=0x00000000 is an unknown value
ESI=0x00000000 is an unknown value
EDI=0x000000c0 is an unknown value


Stack: [0x4aff0000,0x4b040000], sp=0x4b03f890, free

space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM

code, C=native code)
C [awt.dll+0xb71e0] D3DVertexCacher::Render+0x50

[error occurred during error reporting (printing native

stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+52
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x4ea1b800 JavaThread "Thread-1" daemon [_thread_in_native,

id=4940, stack(0x50100000,0x50150000)]
0x4ea1d000 JavaThread "Thread-1537" [_thread_blocked,

id=5852, stack(0x4b430000,0x4b480000)]
0x4ea1dc00 JavaThread "File IO Thread" daemon

[_thread_blocked, id=5864, stack(0x4e6a0000,0x4e6f0000)]
0x4ea1ac00 JavaThread "Thread-12" daemon [_thread_in_native,

id=4308, stack(0x52430000,0x52480000)]
0x4ea1a400 JavaThread "Minecraft main thread" daemon

[_thread_blocked, id=5900, stack(0x4b550000,0x4b5a0000)]
0x4ea19c00 JavaThread "Timer hack thread" daemon

[_thread_blocked, id=4992, stack(0x4b0a0000,0x4b0f0000)]
0x02599800 JavaThread "DestroyJavaVM" [_thread_blocked,

id=5924, stack(0x001f0000,0x00240000)]
0x4ac74c00 JavaThread "TimerQueue" daemon [_thread_blocked,

id=5280, stack(0x4e840000,0x4e890000)]
0x4ab16400 JavaThread "AWT-EventQueue-0" [_thread_blocked,

id=2912, stack(0x4e730000,0x4e780000)]
=>0x4ab42c00 JavaThread "AWT-Windows" daemon

[_thread_in_native, id=4960, stack(0x4aff0000,0x4b040000)]
0x4ab42400 JavaThread "AWT-Shutdown" [_thread_blocked,

id=3204, stack(0x4af60000,0x4afb0000)]
0x4ab3fc00 JavaThread "Java2D Disposer" daemon

[_thread_blocked, id=5048, stack(0x4ae80000,0x4aed0000)]
0x004f5c00 JavaThread "Low Memory Detector" daemon

[_thread_blocked, id=476, stack(0x4a9b0000,0x4aa00000)]
0x004ee800 JavaThread "C1 CompilerThread0" daemon

[_thread_blocked, id=468, stack(0x4a920000,0x4a970000)]
0x004eb800 JavaThread "Attach Listener" daemon

[_thread_blocked, id=1160, stack(0x4a890000,0x4a8e0000)]
0x004e8800 JavaThread "Signal Dispatcher" daemon

[_thread_blocked, id=5424, stack(0x4a800000,0x4a850000)]
0x004c0400 JavaThread "Finalizer" daemon [_thread_blocked,

id=5260, stack(0x4a770000,0x4a7c0000)]
0x004bb000 JavaThread "Reference Handler" daemon

[_thread_blocked, id=3472, stack(0x02510000,0x02560000)]

Other Threads:
0x004b6000 VMThread [stack: 0x02480000,0x024d0000] [id=5252]
0x00507000 WatcherThread [stack: 0x4aa40000,0x4aa90000]

[id=5672]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 157376K, used 107339K [0x045a0000,

0x0f060000, 0x19af0000)
eden space 139904K, 76% used [0x045a0000, 0x0ae703c8,

0x0ce40000)
from space 17472K, 0% used [0x0df50000, 0x0df52a30,

0x0f060000)
to space 17472K, 0% used [0x0ce40000, 0x0ce40000,

0x0df50000)
tenured generation total 349568K, used 81953K [0x19af0000,

0x2f050000, 0x445a0000)
the space 349568K, 23% used [0x19af0000, 0x1eaf8608,

0x1eaf8800, 0x2f050000)
compacting perm gen total 17920K, used 17691K [0x445a0000,

0x45720000, 0x485a0000)
the space 17920K, 98% used [0x445a0000, 0x456e6d40,

0x456e6e00, 0x45720000)
No shared spaces configured.

Code Cache [0x025a0000, 0x02c78000, 0x045a0000)
total_blobs=3276 nmethods=2935 adapters=275

free_code_cache=26409408 largest_free_block=192

Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files (x86)\Java

\jre6\bin\javaw.exe
0x77b90000 - 0x77d10000 C:\Windows\SysWOW64\ntdll.dll
0x76110000 - 0x76220000 C:\Windows

\syswow64\kernel32.dll
0x76cd0000 - 0x76d16000 C:\Windows

\syswow64\KERNELBASE.dll
0x764a0000 - 0x76540000 C:\Windows

\syswow64\ADVAPI32.dll
0x76710000 - 0x767bc000 C:\Windows\syswow64\msvcrt.dll
0x76020000 - 0x76039000 C:\Windows

\SysWOW64\sechost.dll
0x76620000 - 0x76710000 C:\Windows\syswow64\RPCRT4.dll
0x75270000 - 0x752d0000 C:\Windows

\syswow64\SspiCli.dll
0x75260000 - 0x7526c000 C:\Windows

\syswow64\CRYPTBASE.dll
0x770b0000 - 0x771b0000 C:\Windows\syswow64\USER32.dll
0x76d20000 - 0x76db0000 C:\Windows\syswow64\GDI32.dll
0x76db0000 - 0x76dba000 C:\Windows\syswow64\LPK.dll
0x76e50000 - 0x76eed000 C:\Windows\syswow64\USP10.dll
0x76820000 - 0x76880000 C:\Windows\system32\IMM32.DLL
0x76bc0000 - 0x76c8c000 C:\Windows\syswow64\MSCTF.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java

\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files (x86)\Java

\jre6\bin\client\jvm.dll
0x73970000 - 0x739a2000 C:\Windows\system32\WINMM.dll
0x71dd0000 - 0x71e1c000 C:\Windows

\system32\apphelp.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files (x86)\Java

\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files (x86)\Java

\jre6\bin\java.dll
0x6d7e0000 - 0x6d7ef000 C:\Program Files (x86)\Java

\jre6\bin\zip.dll
0x6d000000 - 0x6d14c000 C:\Program Files (x86)\Java

\jre6\bin\awt.dll
0x74720000 - 0x74771000 C:\Windows

\system32\WINSPOOL.DRV
0x76340000 - 0x7649c000 C:\Windows\syswow64\ole32.dll
0x71700000 - 0x7189e000 C:\Windows\WinSxS

\x86_microsoft.windows.common-

controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2

\COMCTL32.dll
0x767c0000 - 0x76817000 C:\Windows

\syswow64\SHLWAPI.dll
0x75160000 - 0x75173000 C:\Windows\system32\DWMAPI.DLL
0x71390000 - 0x71410000 C:\Windows

\system32\uxtheme.dll
0x753d0000 - 0x7601a000 C:\Windows

\system32\shell32.dll
0x6d230000 - 0x6d27f000 C:\Program Files (x86)\Java

\jre6\bin\fontmanager.dll
0x74240000 - 0x74403000 C:\Windows\system32\d3d9.dll
0x73b20000 - 0x73b29000 C:\Windows

\system32\VERSION.dll
0x746c0000 - 0x746c6000 C:\Windows

\system32\d3d8thk.dll
0x6e890000 - 0x6e954000 C:\Windows

\system32\aticfx32.dll
0x6e9b0000 - 0x6e9bb000 C:\Windows

\system32\atiu9pag.dll
0x6dd30000 - 0x6e2de000 C:\Windows

\system32\atiumdag.dll
0x6e480000 - 0x6e88c000 C:\Windows

\system32\atiumdva.dll
0x6d600000 - 0x6d613000 C:\Program Files (x86)\Java

\jre6\bin\net.dll
0x76040000 - 0x76075000 C:\Windows\syswow64\WS2_32.dll
0x77b60000 - 0x77b66000 C:\Windows\syswow64\NSI.dll
0x735c0000 - 0x735fc000 C:\Windows

\system32\mswsock.dll
0x72080000 - 0x72086000 C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000 C:\Program Files (x86)\Java

\jre6\bin\nio.dll
0x735b0000 - 0x735b5000 C:\Windows

\System32\wshtcpip.dll
0x71b40000 - 0x71b84000 C:\Windows\system32\DNSAPI.dll
0x71b10000 - 0x71b31000 C:\Program Files

(x86)\Bonjour\mdnsNSP.dll
0x736d0000 - 0x736ec000 C:\Windows

\system32\Iphlpapi.DLL
0x736c0000 - 0x736c7000 C:\Windows\system32\WINNSI.DLL
0x71ae0000 - 0x71b07000 C:\Program Files (x86)\Common

Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
0x76bb0000 - 0x76bb5000 C:\Windows\syswow64\PSAPI.DLL
0x71ad0000 - 0x71ad6000 C:\Windows

\system32\rasadhlp.dll
0x71e20000 - 0x71e58000 C:\Windows

\System32\fwpuclnt.dll
0x724c0000 - 0x724d6000 C:\Windows

\system32\CRYPTSP.dll
0x72280000 - 0x722bb000 C:\Windows\system32\rsaenh.dll
0x73bf0000 - 0x73c07000 C:\Windows

\system32\USERENV.dll
0x73be0000 - 0x73beb000 C:\Windows

\system32\profapi.dll
0x725a0000 - 0x725b0000 C:\Windows\system32\NLAapi.dll
0x74490000 - 0x744a0000 C:\Windows

\system32\napinsp.dll
0x74470000 - 0x74482000 C:\Windows

\system32\pnrpnsp.dll
0x74460000 - 0x74468000 C:\Windows\System32\winrnr.dll
0x75340000 - 0x753cf000 C:\Windows

\syswow64\OLEAUT32.DLL
0x76080000 - 0x76103000 C:\Windows

\syswow64\CLBCatQ.DLL
0x6d780000 - 0x6d788000 C:\Program Files (x86)\Java

\jre6\bin\sunmscapi.dll
0x771b0000 - 0x772cd000 C:\Windows

\syswow64\CRYPT32.dll
0x76cc0000 - 0x76ccc000 C:\Windows\syswow64\MSASN1.dll
0x4b480000 - 0x4b4eb000 C:\Users\James\AppData

\Roaming\.minecraft\bin\natives\lwjgl.dll
0x667f0000 - 0x668b8000 C:\Windows

\system32\OPENGL32.dll
0x66c80000 - 0x66ca2000 C:\Windows\system32\GLU32.dll
0x6bc70000 - 0x6bd57000 C:\Windows\system32\DDRAW.dll
0x6e340000 - 0x6e346000 C:\Windows

\system32\DCIMAN32.dll
0x76ef0000 - 0x7708d000 C:\Windows

\syswow64\SETUPAPI.dll
0x76570000 - 0x76597000 C:\Windows

\syswow64\CFGMGR32.dll
0x77090000 - 0x770a2000 C:\Windows\syswow64\DEVOBJ.dll
0x6d350000 - 0x6d356000 C:\Program Files (x86)\Java

\jre6\bin\jawt.dll
0x66a40000 - 0x66a47000 C:\Windows

\system32\atiglpxx.dll
0x69030000 - 0x6a2e6000 C:\Windows

\system32\atioglxx.dll
0x665c0000 - 0x66620000 C:\Windows

\system32\atiadlxy.dll
0x73bd0000 - 0x73bdd000 C:\Windows

\system32\WTSAPI32.dll
0x76540000 - 0x7656d000 C:\Windows

\syswow64\WINTRUST.dll
0x665b0000 - 0x665bb000 C:\Windows

\system32\atigktxx.dll
0x4e8b0000 - 0x4e8c3000 C:\Users\James\AppData

\Roaming\.minecraft\bin\natives\jinput-dx8.dll
0x66580000 - 0x665b0000 C:\Windows

\system32\DINPUT8.dll
0x66a30000 - 0x66a39000 C:\Windows\system32\HID.DLL
0x51350000 - 0x51362000 C:\Users\James\AppData

\Roaming\.minecraft\bin\natives\jinput-raw.dll
0x6b3d0000 - 0x6b442000 C:\Windows\system32\dsound.dll
0x74210000 - 0x74235000 C:\Windows

\system32\POWRPROF.dll
0x70780000 - 0x707b9000 C:\Windows

\System32\MMDevApi.dll
0x71600000 - 0x716f5000 C:\Windows

\System32\PROPSYS.dll
0x6bf10000 - 0x6bf40000 C:\Windows\system32\wdmaud.drv
0x6bbf0000 - 0x6bbf4000 C:\Windows\system32\ksuser.dll
0x6b3c0000 - 0x6b3c7000 C:\Windows\system32\AVRT.dll
0x70140000 - 0x70176000 C:\Windows

\system32\AUDIOSES.DLL
0x6b330000 - 0x6b338000 C:\Windows

\system32\msacm32.drv
0x746a0000 - 0x746b4000 C:\Windows

\system32\MSACM32.dll
0x6b320000 - 0x6b327000 C:\Windows

\system32\midimap.dll
0x719e0000 - 0x71acb000 C:\Windows

\system32\dbghelp.dll

VM Arguments:
jvm_args: -Xms512m -Xmx1024m
java_command: C:\Users\James\Desktop\Minecraft.exe
Launcher Type: SUN_STANDARD

Environment Variables:
CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext

\QTJava.zip
PATH=C:\Program Files (x86)\AMD APP\bin\x86_64;C:\Program

Files (x86)\AMD APP\bin\x86;C:\Program Files (x86)\NVIDIA

Corporation\PhysX\Common;C:\Program Files\Common Files

\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common

Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:

\Windows;C:\Windows\System32\Wbem;C:\Windows

\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\ATI

Technologies\ATI.ACE\Core-Static;C:\Program Files

(x86)\Windows Live\Shared;C:\Program Files (x86)\QuickTime

\QTSystem\;C:\Program Files (x86)\Java\jre6\bin
USERNAME=James
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 2,

GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows 7 , 64 bit Build 7601 Service Pack 1

CPU:total 2 (2 cores per cpu, 2 threads per core) family 6

model 37 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3,

ssse3, sse4.1, sse4.2, popcnt, ht

Memory: 4k page, physical 3398776k(891976k free), swap

6795704k(3301428k free)

vm_info: Java HotSpot(TM) Client VM (20.4-b02) for windows-x86

JRE (1.6.0_29-b11), built on Oct 3 2011 01:01:08 by "java_re"

with MS VC++ 7.1 (VS2003)

time: Mon Feb 20 18:23:12 2012
elapsed time: 7231 seconds



SORRY THIS E-MAIL IS SO LONG, I JUST THOUGHT IT WOULD BE

USEFUL IF I DETAILED EVERYTHING I HAVE TRIED SO FAR.
 

·
Microsoft-Team Manager , Hardware - Team Manager
Joined
·
68,869 Posts
Hi and welcome to TSF this is about your error code
Bug Check 0x74: BAD_SYSTEM_CONFIG_INFO
The BAD_SYSTEM_CONFIG_INFO bug check has a value of 0x00000074. This bug check indicates that there is an error in the registry.

Parameters
The following parameters appear on the blue screen.

Parameter Description
1 Reserved
2 Reserved
3 Reserved
4 The NT status code (if it is available)


Cause
The BAD_SYSTEM_CONFIG_INFO bug check occurs if the SYSTEM hive is corrupt. However, this corruption is unlikely, because the boot loader, known as NT Loader (NTLDR) in versions of Windows prior to Vista, checks a hive for corruption when it loads the hive.

This bug check can also occur if some critical registry keys and values are missing. Thee keys and values might be missing if a user manually edited the registry.

Resolving the Problem
Try restarting the computer by selecting "last known good configuration" in the boot options.

If the restart does not fix the problem, the registry damage is too extensive. You must reinstall the OS or use the Emergency Repair Disk (ERD) that you previously created by using the Windows Backup tool.
 

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Registered
Joined
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2 Posts
Discussion Starter #3
i have tried last known good configuration and, while windows did start it then immediatly blue screened again. so i guess i'm going to need to reinstall the OS.
 

·
Microsoft-Team Manager , Hardware - Team Manager
Joined
·
68,869 Posts
That would probably be the better course remember to get your drivers from the makers support site
 

·
Registered
Joined
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41,122 Posts
Since you can boot into Safe Mode, have you tried to do a System Restore to a time before this happened? Or try to uninstall any updates and drivers you installed before this happened. If you get the Startup Repair, if that fails it should give you the RE (Recovery Environment) and you can choose System Restore and if that fails, Command Prompt. Here type chkdsk C: /R and press enter. Check Disk will try and fix any file problems.
Then if all else fails, reinstall.
 
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