Discussion Starter · #1 ·
Well, I recently purchased a used/refurbished computer from e-bay, which came with Windows XP installed, but did not include the disks. I had purchased Norton and had a trojan security threat which could not be removed automactically - it had to be done manually. I followed Norton's instructions which told me to * Turn off System Restore *Stop and Disable Services associated with the problem (which it gave no detail on how to figure out which services were affected by the trojan) *Then Restart the computer & run another Norton scan *and finally to go into the Registry and remove the registry keys that they had listed on the help page for that particular virus. I stopped and disabled some of the services, although I wasn't sure if I was stopping the correct ones, and restarted the computer. When I got into my windows a message appeared from Norton saying that it could not locate the program and to restart the computer. I restarted once again, and this time when I got in to Windows, I received the same error message from Norton and then noticed that I had no start/menu toolbar at the bottom of my screen, and therefore could not use my start menu or command prompt. I tried to go back to the services menu and start and enable the services that I had disabled, but when I opened it, there were no options in the "expanded" menu, just a blank space where they used to be. So I restarted once again, and I tried to use this program from Spotmau that I just bought for "Windows Recovery", and it only seemed to make it worse, it did not recover or boot my system like they claimed it would, and now I can't get past the windows startup screen. It freezes or gets hung up and doesn't do anything after that. I can't even start in Safe Mode. I don't have any backup or the windows disks, as I just purchased the computer and they did not come with the disks. Please help!!! Is there any way that I can recover or at least start over and just get the thing to start up?