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My daughter's Dell E1505's hard drive crashed. After the drive was replaced the IT guy at her college reinstalled Windows XP.

Following that the computer will not shut down when Start and Shut Down is clicked. It invariably ends up with a ...logging off... message that will last forever unless you physically push the power button and hold it down until the machine shuts off.

She also tells me that she can no longer read DVDs on the DVD drive, although I have not attempted to address that.

I have gone through the Microsoft troubleshooter, to no avail.

I discovered a program called ESPNmotion installed and removed that, after reading that apparently it can cause problems (My daughter had not heard of the program and did not know it was on her computer.) however the problem persists, even if that program caused it.

There is no prior system restore point to go to.

The computer has SP3 installed.


Any help would be appreciated.
 

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TSF Team Emeritus , Microsoft Visiting Expert
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Hi Paul


Some repair steps to try:
1) Make sure that anti-malware protection is in place, up-to-date, and running.
2) Scan for malware on as 'thorough' settings as the software allows (if you see signs of serious infections, follow the 5-Step Security Checklist from the TSF Security forums --- http://www.techsupportforum.com/sec...read-before-posting-malware-removal-help.html )
3) Use 'AutoRuns' from Microsoft/SysInternals to inspect and limit the processes loaded automatically at startup to necessary and legitimate processes --- http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx (limiting any clutter in your background processes can help speed both startup, general system performance, and shutdown).
4) Download & install the "User Profile Hive Cleanup Service" from Microsoft for Windows XP -- this can help XP to nudge balky programs to shut down more cleanly --- http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
5) Inspect the EventViewer logs for errors related to shutdown issues (some errors may be occuring during the time periods when the PC is attempting to shutdown). You can find EventViewer in the Administrative Tools in the Control Panel.
6) To fix the DVD issue, try uninstalling the DVD drive from Device Manager (in the System applet's Hardware section in Control Panel). Reboot. If the DVD drive still has trouble reading DVDs, you can try uninstalling and reinstalling any DVD-recording programs on the PC (usually Sonic, Roxio, or Nero). If the DVD drive cannot read any CD or DVD at all, the drive itself has likely failed & needs to be replaced.

Should none of the above repairs work, let us know, as there are other repairs to try.
Best of luck
. . . Gary
 
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