Tech Support Forum banner
Not open for further replies.
1 - 2 of 2 Posts

29 Posts
Discussion Starter · #1 ·
I am having problems with my internet connection on my Windows XP Home computer. My wireless router is working with a strong
signal, but every few minutes, my browser disconnects and then can't 'see' the signal and I get a "This page cannot be
displayed" message. The only thing that seems to fix it is to shut down and restart the computer.

I have unistalled the drivers and reinstalled updated ones, called my anti-virus company and uninstalled software
that they said conflicted (Spyware Dr. supposedly conflicts with Bit Defender), unplugged my cordless phone that
supposedly works on the same frequency as the router, and have done a system restore to try to get this thing
working smoothly so that it doesn't keep disconnecting.

Any idea what's going on? The computer seems to work smoothly otherwise....oh one other thing...every time I start
up the computer I get a 'Windows Installer' window that pops up telling me that it's preparing to install, but
nothing ever happens. Even after a system restore, this window pops up on restart.

HELP! I'm trying to avoid having to reinstall windows and use the recovery disk. Too much work, if I can avoid it...
do you have any idea what's going on and how to fix it?


Roaming To Help
5,667 Posts

Connection: Which browser are you using and any specific alteration to the speed/connection settings?

For Win Installer: Download Windows Installer 3.1 v2 (3.1.4000.2435) and install that now.

The Microsoft Windows Installer is an 'application installation and configuration service'. This means that it is used for installing programs on your computer. Some software requires this latest download before you can install it. In effect, this becomes a two step process. First you download the Windows Installer and run it (restart your computer). Then run your software's installation program (yes, there is some degree of Microsoft kookiness that requires you to install an installation program before you can install the program you actually want).

According to Microsoft, this is the function of the package: 'It manages the installation and removal of applications by applying a set of centrally defined setup rules during the installation process. These setup rules define the installation and configuration of the installed application. In addition, you use this service to modify, repair, or remove an existing application.'

Microsoft makes the following note for users of previous versions of the Windows Installer: 'Windows Installer 3 file follows a new naming convention that contains a knowledge base reference so it is easier to identify which version of the Windows Installer will be installed. The previous naming convention, INSTMSI.EXE, will no longer be used.'

Bottom line: if you try to install a new program on your computer and it says it needs Windows Installer 2 or 3, then download this package. This 3.1 release fixes numerous bugs, so it may be worthwhile downloading if you are experiencing installation problems. It is only available to Windows 2000, XP and Server 2003. For Windows 95/98/Me, the latest update was Installer 2.0 (see above). The first release of 3.1 had to be withdrawn due to a bug, so this means this has the rather confusing title of Windows Installer 3.1 Redistributable (v2). It makes us wonder why they didn't simply call it version 3.2
That should fix the issue.
1 - 2 of 2 Posts
Not open for further replies.