[Aidenne]

My computer goes through all the motions (the shutdown screen, etc.) before shutting off randomly at any given time.

This does not happen often, but I don't know why it happens and I know that it is not normal. I heard that this could happen because of overheating, but I'm not sure.

 

[Aidenne]

BUMP, please.

 

[removed11608a]

remote shutdown? are you connected to a network?

 

[Aidenne]

A network? I don't know.

 

[thebof1993]

Do you go to 'Start', then 'Turn off your computer,' then 'Turn Off,' or does it just shut down randomly?

 

[HullGhost]

My computer goes through all the motions (the shutdown screen, etc.) before shutting off randomly at any given time.

This does not happen often, but I don't know why it happens and I know that it is not normal. I heard that this could happen because of overheating, but I'm not sure.

It could be the CPU overheating, check the CPU fan. If possible try another PSU as it could be a voltage problem. Clean any dust out of the fans.

Also try re-seating the CPU.

if you not sure how then I would suggest you get a pro to have a look at it for you.

 

[Aidenne]

How would I clean the fans?

 

[mack1]

Hi Aidenne and welcome to TSF:wave:

It does sound like a hardware problem. Overheating and PSU voltages can cause that problem.

Look in your BIOS and see if it has a section that lists voltages and temperatures. If so, post them back.

To monitor temperature during normal PC usage, download and run the program at this link:

http://www.alcpu.com/CoreTemp/

Let us know what you find.

Best regards,
Mack1

 

[HullGhost]

How would I clean the fans?

The easiest and safest way is to get your self a can of “Air Spray” (Compressed Air In A Aerosol Can). These are available from good computer / electronics stores.

Hi Aidenne and welcome to TSF:wave:

It does sound like a hardware problem. Overheating and PSU voltages can cause that problem.

Look in your BIOS and see if it has a section that lists voltages and temperatures. If so, post them back.

To monitor temperature during normal PC usage, download and run the program at this link:

http://www.alcpu.com/CoreTemp/

Let us know what you find.

Best regards,
Mack1

I agree!

 

[Aidenne]

Well, I downloaded CoreTemp, but when I ran it it said: "AMD Processor not supported", so it refused to run.

Are there any other programs I could download to see my computer's temperature?

Oh, and where exactly are the fans on my computer?

Thanks for replying!

 

[mack1]

Hi Aidenne,

Most AMD processors are supported by Core Temp, guess your's is not. You can still likely get the information form the BIOS. You can try Del, Esc, F1, and F2 keys at the very first part of booting (just hold the relevant key down) to get into the BIOS. The key is usually listed at the bottom of one of the first black screens with text during boot start. It should also be listed with the user's manual that came with the computer.

Assuming you have a desktop computer in a tower case, turn off and unplug it. Take the side off (left side, usually about 3 screws). Don't touch anything inside without first touching the bare metal of the case. Discharges static electricity built up on yourself. Use a can of compressed air (from local electronic supplier, Walmart, Kmart, Radio Shack, etc.) and blow the dust out of your computer. Be sure to blow out the heatsink on top of the CPU and the powersupply. You can use q-tips and alcohol to clean the fan blades. With the side still off, plug in the computer and turn it on. Make sure all the fans are turning.

This should clear up any minor overheating problems.

Post back your temperatures and voltages listed in the BIOS.

Best regards,
Mack1

 

[Deleted20121224]

I highly doubt it is overheating problems. If it overheated, it would shut down right away. No Logging off, SHutting down screen.

 

[Aidenne]

I went into my BIOS, but it requires a password, which I know nothing about.

Therefore, it would not let me in. Is there another way to tell computer temperature?

 

[Deleted20121224]

CPU-Z
www.cpuid.com/cpuz.php
I think you may have a virus.

 

[Aidenne]

I already ran AVG, and nothing came up-- but I will try the link you gave me.

 

[Aidenne]

Okay, here is what the program said:

Core voltage: 1.664 V

That's the only thing I saw that corresponding to heating, etc.

 

[Deleted20121224]

can you post a screenshot of it.

 

[mack1]

I highly doubt it is overheating problems. If it overheated, it would shut down right away. No Logging off, SHutting down screen.

Hi Aidenne,

I agree with Mr****. Sorry I didn't read the original post clearly. Overheating don't give you the normal shutdown routine.

Look in your Events Viewer and see if there are any errors in either the Application or System sections. The Event Viewer is under Administrator Tools in the Control Panel. If so, please list here.

Also, you can try this. Go to Start>Run and type in 'msconfig' without the quotes, then enter. Under the Startup tab, uncheck all applications except Virus and Malware programs. See if that clears the problem.

Please report the results.

Best regards,
Mack1

Best regards,
Mack1

 

[Aidenne]

Yes, there are several errors in both the System and Application sections-- but how am I to post them?

But, the "sources" are the disk, Service Control Manager, Nt Service Pack and DCOM.

 

[mack1]

Also, you can try this. Go to Start>Run and type in 'msconfig' without the quotes, then enter. Under the Startup tab, uncheck all applications except Virus and Malware programs. See if that clears the problem

Did you try this?

Mack1