Tech Support banner

Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
9 Posts
Discussion Starter #1
Hi all,
I posted in the xp forum looking for help with my slow computer. one suggestion was to post my hijack log over here. Your staff did a great job a few months back getting rid of spyware on my machine.
The problem-very slow to fully start up and slow to open programs. It was fast when I bought it but seems to have gradually slowed down.
computer is HP pavilion 503n
1.7 ghz
128 mb ram
40 gb hard drive-15 mb free space
spy bot, adaware and norton scans have been run. all show clean.
Please help if you can.
Thanks

here is the log
====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 9/28/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 6:54:22 AM, on 10/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Verizon Online\Verizon Online Support Center\bin\mpbtn.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MSNClient] "C:\Program Files\MSN\MSNCoreFiles\msn.exe" /wsf:verify
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\Verizon Online Support Center\bin\matcli.exe
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX28.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab33902.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab


End of KRC HijackThis Analyzer Log.
====================================================================
 

·
Administrator
Joined
·
4,870 Posts
Hello and welcome to TSF

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If necessary, please ask any questions before proceeding with the procedures below.
_________________________________________________

Open Hijack This and click on Config > Misc Tools

Open the process manager and select the following:-
  • C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

Click Kill process (If it still exists)
_________________________________________________

Uninstall the following program, if present, using Control Panel > Add/Remove Programs:
  • Viewpoint
_________________________________________________


Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any) _________________________________________________

Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).
_________________________________________________

If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools > Folder Options > View tab.
  • Check - Show hidden files and folder
  • Uncheck - Hide file extensions for known types
  • Uncheck - Hide protected operating system files

Click Yes to confirm and then click OK
_________________________________________________

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.
  • C:\Program Files\Viewpoint\
_________________________________________________


Reboot your system in Normal Mode.
_________________________________________________

Please do an online scan at Panda ActiveScan

  1. Click on the Scan your PC button & a pop up window shall appear. *Ensure that your pop up blocker doesn't block it*
  2. Click On Next
  3. Enter your e-mail address & click Send. *It will begin downloading Panda's ActiveX controls which are about 8MB in size*
  4. In the next window, & checkmark the following:
    • Disinfect automatically
    • Scan compressed files
    • Scan e-mail files
    • Detect unknown viruses (Heuristic)
    • Detect spyware
  5. Begin the scan by selecting All My Computer

    You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.

  6. If it finds any malware, it will offer you a report. Click on see report
  7. Then click Save report
  8. Post the contents of the report in your next reply
_________________________________________________


Copy the results of the Panda Scan and paste them here together with a new HiJack This log.

  • If it finds any malware, it will offer you a report. Click on see report
  • Then click Save report
  • Post the contents of the report in your next reply
_________________________________________________

Paste the results of the Panda Scan here together with a new HiJack This log.

**NOTE**
I doubt the above entries in your log are the route cause of your problems with slowness. You need at least 512 MB ram and 2GB of free space. That should sort your system out.
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top