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welcome to tsf
its very possible that you are infected, what spy/ virus programs do you have?
but being an emachine, please give us your power supply specs, make, model and capacity.
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the psu specs should be on the back where the power cord is plugged into the unit or on the side of the psu which is visable with the computer case side removed.

so you have norton installed...

consider other alternatives...you need to make sure your system is completly free of spyware and infections before attempting to upgrade to sp2.

good luck
 
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