[UnsungHobo]

Hey everyone, and thanks ahead of time for taking a second to read this. I have had my computer for about 3 years now and I have never had an issue, but lately my computer is randomly restarting. Now it is not completely random. Say I try to run netflix and a flash game at the same time, it will crash after about maybe 10 minutes. If I am playing something with more graphics it can crash faster. Then again I can run Civ 5 for hours with no issues at all. Any suggestion will help, specs are below.

Manufacturer HP-Pavilion
Model FQ564AA-ABA a6720f
Total amount of system memory 6.00 GB RAM
System type 64-bit operating system
Number of processor cores 4
Storage
Total size of hard disk(s) 596 GB
Disk partition (C 21 GB Free (596 GB Total)
Graphics
Display adapter type NVIDIA GeForce 9400 GT
Total available graphics memory 3839 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 2815 MB
Display adapter driver version 9.18.13.1407
Primary monitor resolution 1366x768
DirectX version DirectX 10
Network
Network Adapter NVIDIA nForce Networking Controller
Network Adapter VirtualBox Bridged Networking Driver Miniport
Network Adapter VirtualBox Host-Only Ethernet Adapter

 

[writhziden]

Age of the system?

Please provide your temperatures during idle (when not running any programs and just sitting on the desktop).

Please provide your temperatures during stress (running a game, using hardware diagnostic software, rendering a video, running a full virus scan, etc.).

Use the following programs to monitor the temperatures.​

• Real Temp is a good CPU temperature monitor.
• Speccy - System Information - Free Download will monitor all hardware temperatures.
• HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.

Use HWMonitor to provide the voltages seen during idle and under stress, as well. Please capture an image of HWMonitor using the snipping tool rather than saving a text file.

HWMonitor - CPUID - System & hardware benchmark, monitoring, reporting

Snipping Tool - Microsoft Windows​

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[UnsungHobo]

Idle:
http://speccy.piriform.com/results/pWmwfKIXITNXvf3aNXxvXys
Running a Flash Game that Crashes (Initial Load):
http://speccy.piriform.com/results/olK2vbd8hRH8uW4Pv22hTar

Will edit as I get more captures in case of shutdowns

__________


Will not let me edit quickly enough.. Final result:
Idle:
http://speccy.piriform.com/results/pWmwfKIXITNXvf3aNXxvXys
Running a Flash Game that Crashes (Initial Load):
http://speccy.piriform.com/results/olK2vbd8hRH8uW4Pv22hTar
Running a Flash Game that Crashes (10 minutes):
http://speccy.piriform.com/results/3lSpcGOgyXAFtReBMlM15jB
Running a Flash Game that Crashes (10 minutes + loaded netflix):
http://speccy.piriform.com/results/FOJDZCw7tSPA5qjCtvZv3iH
Running a Flash Game that Crashes (15 minutes + netflix 5 minutes):
http://speccy.piriform.com/results/zTwBNWGYzf3T04mgws3zp3u
Crashed 2 minutes later

Running the health report now

 

[writhziden]

Some of the information provided by speccy is worrisome. Please provide the system health report.

System Health Report:

Please collect your system health report:

1. Press the Start Button
   
   
2. Type perfmon /report into the Search programs and files box.
   
   
3. Press Enter
   
   
4. Click File
   
   
5. Click Save As...
   
   
6. Choose HTML as the output and save it for upload here

EDIT:

Not a problem with editing. I am happy to merge your posts if need-be.​

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[UnsungHobo]

Heres the report you asked for, they wouldn't let me upload a .html so i just changed the file extension to .txt

Thanks for your help. I really appreciate it.

 

[writhziden]

Maximum temperature of your processor is 70 C. You are exceeding that by nearly 40 C and are likely damaging the processor. Read the three pages in the following link for steps to fix that problem.

Thermal Paste and How To Use It | techPowerUp​

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[UnsungHobo]

So, just remove the stock heatsink and get some good metal based TIM. This is what I get for buying a stock system and upgrading instead of building my own.

 

[UnsungHobo]

Thanks for your help friend I knew there was a better solution, everyone kept saying it was my power supply.

 

[writhziden]

I can't guarantee that the overheating is the only problem, but it is the most likely. A power supply fault is still a possibility, but the overheating is of utmost concern at the moment and should be taken care of before worrying about other hardware.



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[UnsungHobo]

So, I know its not a permanent fix. But just a small update. I took a window fan and put it next to my computer. I got my idle temp down to 50°c and I played my flash game with NO CRASH. Temp got up to about 90°c but is still a huge improvement over the 111°c I was getting. Did I mention that I am NOT CRASHING :smile: You are a hero among men. At least this will hold me over til I can get some thermal compound.

 

[writhziden]

Just be careful; you do not want to overheat the processor too often or you could damage it and need to replace it.

Can you verify that Speccy is giving the correct readings for the processor. I am 100% sure the processor was overheating, but the actual temperatures may not be accurate. Speccy has been known to give bad readings for AMD processors in the past. Try one of the other diagnostics I mentioned, e.g. HWMonitor or Real Temp.



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[UnsungHobo]

I tried using RealTemp but it never returned any values. Since I have had the fan running on it I have not gone over 70c but I have not really taxed anything too hard (like you said, take it easy) I will try the other program but all the other temps cooled down when I started using the fan too, and it seemed pretty accurate about crashing around the same temp before.

 

[UnsungHobo]

They seem to be on par with each other.

I did notice just now they capture the max, ill run it a bit while watching the hockey game and report back .

 

[UnsungHobo]

That was streaming the hockey game, I was playing a flash game as well for about 30 minutes til i hit that 90 mark then i shut it down for safety. Thanks for all your help!

 

[writhziden]

You're quite welcome. Please post back when you have re-applied the thermal compound and whether that solves the problem.



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[UnsungHobo]

Just finished applying some Antec Formula 6. Been gaming over an hour now and have not gone above 60°C. It's all better and no crashes. You are a hero among men good sir.