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Computer Freezes Completely

4188 Views 10 Replies 3 Participants Last post by  whodat
Sometimes, out of the blue while playing a game, my computer decides to completly freeze on me. My music stops playing, everything is froze, even my mouse won't move. I have a fairly new computer, about 6 months old, and wondering why it would be doing this. The only game it seems to do it in is flash based, so I was thinking that might be the problem.

Could the problem be that I got a different kind of RAM then what came with the computer? It's an Alienware computer, so if there is a problem in the hardware side I would hope this could be the only thing wrong with it.

So, what other info do you guys need to see, I am completly stumped as to how to fix this problem. :4-dontkno
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You reallly need to list your specs including motherboard, cpu, video card, brand name and wattage of your power supply, drives....etc. etc. get the picture.

In the meantime, I would suggest that you monitor and list your temps for at-rest and under-stress usage. Another crucial area is that you need to check your voltages for this computer. Most modern day motherboards (since we don't know what you have, can't tell) have a program that will tell these readings. However, if yours does not, here are a couple of free programs that will help.

Sandra Lite Utility


Speedfan will tell you the temperatures and a whole lot more. It's free


This information should help us to pinpoint possible causes of your problem.
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welcome to tsf

Could the problem be that I got a different kind of RAM then what came with the computer? It's an Alienware computer, so if there is a problem in the hardware side I would hope this could be the only thing wrong with it.
we could use your specs on the system
tell us about the ram situation you are talking about

post back
Thanks for the replies, sorry for not posting those simple things right away, was kind of late at night wasn't thinking too well :)

CPU = AMD Athlon(tm) 64 Processor 3500+

Video Card = Radeon 9550 128mb

Motherboard = AV8 (VIA K8T800P-8237) , made by the company at

These are the drivers that are supposedly installed on my computer, at least AlienWare said they were :rolleyes:

* AMD Athlon(tm) 64 Processor 3500+, 10-16-2003,

* Standard 101/102-Key or Microsoft Natural PS/2 Keyboard, 7-1-2001, 5.1.2600.2180

* PS/2 Compatible Mouse, 7-1-2001, 5.1.2600.0

* LITE-ON COMBO SOHC-5235K, 7-1-2001, 5.1.2535.0

* RADEON 9550, 9-29-2004,

* RADEON 9550 Secondary, 9-29-2004,

* VIA Bus Master IDE Controller, 7-1-2001, 5.1.3597.0

* VIA OHCI Compliant IEEE 1394 Host Controller, 7-1-2001, 5.1.2535.0

* Realtek AC'97 Audio for VIA (R) Audio Controller, 5-14-2004,

* VIA Networking Velocity Family Giga-bit Ethernet Adapter #2, 9-2-2003,

* VIA Serial ATA RAID Controller, 10-17-2003, 5.1.2600.220

* Primary IDE Channel, 7-1-2001, 5.1.2600.2180

* Secondary IDE Channel, 7-1-2001, 5.1.2600.2180

* Winvnc video hook driver, 9-25-2001,

* Audio Codecs, 7-1-2001, 5.1.2535.0

* Legacy Audio Drivers, 7-1-2001, 5.1.2535.0

* Media Control Devices, 7-1-2001, 5.1.2535.0

* Legacy Video Capture Devices, 7-1-2001, 5.1.2535.0

* Video Codecs, 7-1-2001, 5.1.2535.0

* ST316082 7AS SCSI Disk Device, 7-1-2001, 5.1.2535.0

* Microsoft Kernel System Audio Device, 7-1-2001, 5.1.2535.0

* Microsoft Kernel Wave Audio Mixer, 7-1-2001, 5.1.2535.0

* Microsoft WINMM WDM Audio Compatibility Driver, 7-1-2001, 5.1.2535.0

* LEXAR JUMPDRIVE USB Device, 7-1-2001, 5.1.2535.0

And the memory sticks I put in are called "mushkin Value 1GB (2 x 512MB) 184-Pin DDR SDRAM DDR 400 (PC 3200) Unbuffered Dual Channel Kit System Memory Model 991145 - Retail " which I got at if thats any help.

I'm not sure how to check the temperature on my motherboard, so I will use one of those programs you suggested and see what I can find. Thanks for your guys help :)
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do you have the latest bios?

AV8-3rd eye Latest BIOS


The lastest version of BIOS 24 has brought the temps down by 10 oC both at idle and under load , well worth the flash

1. Fixed the issue that with certain VGA card does not work with four 1GB RAM modules.
2. DRAM Command Rate, Row Refresh Cycle Time, Read to Write Delay now work as intended.
3. Recalibrate CPU temperature.
4. System now can resume from S3 without problem.
5. BIOS compiled date: 07/28/2005
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Thanks for posting that important information. When you check the information Whosdat gave you and the temps and voltages, also don't forget that we need the power supply information to give us the best picture of what might be causing your unit a problem.
I ran into a snag with updating the BIOS. It needs me to boot off a floppy, which is a problem because I don't have any floppy disks =/

Any suggestions as to how to get around that? Is what I am going off of.

Edit: Also using the SpeedFan program, what are bad temperature readings?

I bought a floppy disk, and managed to get to step 7. Woohoo.

However, when I try to boot off of the floppy it freezes, and is completely unresponsive to keyboard input. It is just stuck on; "A:\>", and it seems like the keyboard isn't even on, I can't change the statuf of anything that would show up in the top right of the keyboard, on the lights. Any thoughts?
if the flash is finished, you would need to redo the boot order in your bios, to boot from the hard drive first.
I don't think is finished, because I didn't type in what I was supposed to type in. Could it just have happened automatically?
well, see what the boot screen says, bios version, if you hit the pause key it might stop the screen so you can read, hit the enter key to continue.
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