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Discussion Starter · #1 · (Edited)
This is my first question at this forum. Thanks in advance for your time.

My computer locks up randomly and each time, it is accompanied with a soft 'click' sound and the fan turns on. My mouse and keyboard are rendered inoperable and I have to unplug and reboot. Although restarting in Safe Mode with Networking allows me to be online, the problem is occurring with greater frequency even in Safe Mode.

I don't think the problem is temperature-related, as it happens when I turn on the computer after hours of it being off. I have tried disconnecting the fan before the lockup happens and it still occured. I have taken out the fan, cleaned it, then re-installed. Could something be overloading?

I am something of a computer novice. I appreciate any help but if your answer is highly technical, I will likely not understand it. Thank you very much. :pray:

P.S. Here is my computer information:

HP Pavilion a6357c AMD Athlon 64x2; 3072MB and 500GB; NVIDIA 6150SE

Edit to add: Windows Vista
 

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Discussion Starter · #3 ·
Hi, Joe --

Thanks for responding. I performed a clean startup to no avail.

The problem happens when I am online and offline. It happens in normal and Safe modes, but when in Safe mode it happens at a significantly lower rate.
 

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Discussion Starter · #5 ·
Thanks, Joe.

I carefully went through all the steps of a clean startup and nothing has changed. I also went through the document re. speeding up a slow computer and followed many of the suggestions such as disk check, disk verification, and unnecessary programs. Nothing has changed.

I'm not quite sure what to do. I will try the Microsoft Answers Community to see what they might recommend. Thank you.
 

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Hi GiantHobbit,

Looking at the Specs for your system I would guess it's probably the power supply. You have a 250W PSU and if it's the one that shipped with the computer, I doubt it will be a quality build and may have started to fail. You could try installing a known working one just to be sure or, you could try swapping the power lead that plugs into your PC, or check the fuse in the plug (don't touch the actual internal parts of the power supply though, as even when powered off they hold a strong charge for some time after.)
Can you also check your Event Logs, Right click on My Computer and select 'Manage'. Then in the Computer Management window, expand 'Event Viewer' and expand 'Windows Logs'. Click on 'System' and let us know if you see any Errors in red. If so please let us know the Event ID and the Source.

Also, can you let us know when this typically happens? Are you watching videos, gaming or does it just happen when you aren't actually using it much at all.
 

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Discussion Starter · #7 · (Edited)
Hello, TheGift73 --

Thank you very much for your help. I hadn't considered the PSU as a possible culprit and so I plan to replace it very soon.

I was in Safe Mode while typing a long response to you complete with all the error codes I received while reviewing my Event Logs and the computer froze and I lost all the data. So, I will be quick this time and give you an overview:

I received many errors and they were mostly

#10005 DistributedCOM (this error almost always occurs in groups of three and always precedes a PlugPlayManager Warning #263)

#7026 Service Control Manager Eventlog Provider
#7001 " "
#7024 " "

#412 Task Scheduler (often precedes a WLAN Auto-Config warning #4001)

#5 Kernel-General

Does that help?

The lockups happen at random times. I'm not a gamer but I recently downloaded LOTRO prior to any of this happening. I'm not sure this has anything to do with it, but it might. It happens right when I boot my computer in the morning, it happens when I unplug and start it up again to get into Safe Mode, it happens in Safe Mode (though not nearly as often), it happens when I'm writing e-mail, when I open a new window (I use Firefox, btw), etc.

There's a soft "click" sound and the fan comes on, then I can't input anything via the mouse or keyboard, but whatever processes are running continue to do so. If I'm pressing a button to scroll text and it happens, the button continues to be pressed and the text continues to scroll. It's as if suddenly the computer cannot handle the workload once the fan comes on and freezes peripherals.
 

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Hi GiantHobbit,

The below Error descriptions are an explanation as to what the Errors mean and how to correct them. It may look like a lot and a bit of a nightmare, but hopefully a Windows Update may solve a lot of these. You may also be able to sort some of them out by going into your device Manager and checking to see if there are any warnings there next to any of the devices shown in the main window. If there are, click on the '+' sign to expand it and then right click on the warning and select 'Update Driver' and let Windows look for you.

There are always warnings in your Events log, but it the ones in Red that you should try to fix. I see quite a few in mine from time to time, but they normally resolve themselves by either updating drivers or via a Windows update, so don't panic.

I would also do a chkdsk /r on your hard drive though as this is always a good thing to do every now and then, as it will look for any bad sectors on your hard drive and try to fix them. Easiest way to do this is to schedule one by going My Computer, and right click on Local Disk (C:) select 'Properties' and then choose the 'Tools' tab. Hit the 'Check Now' button just under Error Checking and in the window that opens, tick both boxes and press Start. It will say that it will start the error check on the next restart. Reboot and it will begin on next boot. It may take a while to complete, but it's very worth doing.

Any drivers that your motherboard may require can be found here I would check in Device Manager first to see which ones you require first though. Don't update the BIOS or Chipset ones though as these are more specific, unless one of the other moderators advise you to.

Event ID: 10005 DistributedCOM - This points to low system resources and increasing the page file is one solution. However, looking at the specs page you have 3GB RAM which really should be sufficient. So I would be looking at what is taking up those resources (programs running in the background) or testing your RAM. You say "this error almost always occurs in groups of three and always precedes a PlugPlayManager Warning #263" so go into Device Manager' and update any drivers that may be required.

Event ID: 7001 Service Control Manager - This is due to NetBIOS over TCP/IP being disabled. To resolve go:-
Open Device Manager. (Right click on My Computer and select Manage. In the window that appears, select Device Manager from the left
On View at the top, select 'Show hidden devices'.
Double-click Non-Plug and Play Drivers.
Double-click NetBIOS over Tcpip.
In the Device usage box (under the General tab), click Use this device (enable).

Event ID: 7026 Service Control Manager - This points to a system Start driver failing to startup with the machine, and can be resolved by updating the required driver. Is your computer fully updated vis Windows Updates as this should resolve the issue or go into your Device Manager again and look to see if you have any warning next to System Devices (double click it to expand again to locate the exact one?

Event ID: 7024 Service Control Manager This error is the result of setting MaintainServerList=No in the registry while still having the Computer Browser service active. If your machine is either the only computer in the house or not part of a network of machines in your house then again this may be resolved by a Windows update or by setting the 'Computer Browser in 'Services' to 'Stop' (only if your computer is the only one in your network though) - Right click on My Computer and select Manage>Services and Applications>Services, and locate 'Computer Browser'. Double click on it and change if from 'Auto' to 'Stop'.

Event ID: 412 Task Scheduler Right click on My Computer and select Manage>Services and Applications>Services, and locate 'Task Scheduler'. Double click on it and hit the 'Stop' button (it will take a couple of seconds to do this) then press 'Start' and then 'OK'. Now whilst you are still in the Services window look for 'WLAN AutoConfig Service' and make sure that it is set to Automatic, and then click 'Stop' (wait a couple of seconds) and then press 'Start' and then 'OK' (the last one was to hopefully address the "often precedes a WLAN Auto-Config warning #4001" error you saw along side the 412 Error.

Event ID: 5 Kernel-General This could have been caused by the way you are shutting down your computer. I know that you are getting system freezes and shutting it down in the normal way isn't an option. So I'm guessing you are either turning it off at the plug or holding in the power button, and doing it that way. If so, you could also loose data as it won't save correctly, but I guess you had no choice.

What anti-virus are you running on your machine by the way?

The minimum System Requirements (plus what you also need to run your OS and other programs) for LORTRO is:

Processor: Intel Pentium 4 – 2.0 GHz
Memory: 1 GB RAM
Graphics card: Supported 128MB Graphics Card
Network connection: Broadband Internet Connection
Disk Space: 13GB available
Optical Drive: 2x DVD ROM
Software: Windows XP, DirectX 9c

Now seeing that your Power Supply unit is 250W this will be drawing even more power from your PSU which is a little under powered and as I said may be the main cause of your issues.

Do you get the system freezes whilst playing the game or just when general use of the computer?
 

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Discussion Starter · #9 ·
TheGift73,

I just woke up and read your detailed comments. I will be going through each of the steps you recommend but wanted to be sure to thank you quickly so you're not wondering.

THANK YOU. :smile:
 

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Discussion Starter · #11 ·
TheGift73,

I updated my drivers as follows: audio, graphics, input devices, modem, original (original drivers for audio, graphics, etc.), storage, multimedia, tools (HP utilities such as the Update tool)

I performed disk check -- took about 2 hours.

Errors:

I followed your instructions and completed them for all except two. For Error #412 Task Scheduler, I could not access the Task Scheduler in Safe Mode. After 6 tries (and 6 lockups), I was able to get to the Task Scheduler Window and the four buttons (Start, Stop, etc.) were gray.

For Error #7001, under Non Plug-and-Play Drivers, I was unable to find NetBIOS over TCPIP.

The anti-virus software I'm running is BitDefender. I've run the update and a complete virus scan 3 days ago.

The lockups happen at random times including when I'm doing nothing. I haven't played LOTRO in over a week since this problem became more severe.

Thanks again for your help! :wave:
 

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Discussion Starter · #13 ·
I should once again add that lockups happen far less frequently when I'm in Safe Mode. When I'm not in Safe Mode, lockups happen very frequently.

Also, the lockups are always accompanied by the cooling fan on the motherboard. The exact same sounds occur during lockup as occur during a boot.
 
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