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Discussion Starter · #1 ·
So, my computer doesn't recognize my optical drive after I reformatted my computer. It's there as drive D: but I can not burn anything using it. And it's my only drive :mad:.

So here is my conversation with Gateway support chat guy: In it contains more information of my problem.
Code:
Gary_GWER9390 joined the incident.

Gary_GWER9390 says:
Thank you for contacting technical support.  My name and badge number are Gary_GWER9390.  Please hold while I review your issue.

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Gary_GWER9390 says:
You mentioned that your serial number is CSX7******45, which refers to a GM5478 system and your current email address is ************. Are these correct?

Ilya says:
yes

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Gary_GWER9390 says:
Thank you for verifying your information.

Gary_GWER9390 says:
How can I help you?

Ilya says:
I was speaking with Shannon_GWER1666 and our chat session disconnected accidentaly

Ilya says:
Could you send me to her?

Ilya says:
him?

Gary_GWER9390 says:
He is not available at this moment.

Gary_GWER9390 says:
Can you tell me your issue.

Ilya says:
Alright

Ilya says:
My computer can not recognize my dvd-rw drive as a dvd-rw drive

Ilya says:
I cannot burn anything

Ilya says:
I did reformat my computer a week ago, and prior to the reformatting, everything worked perfectly

Gary_GWER9390 says:
What are you trying to burn and how do you burn it?

Gary_GWER9390 says:
While answering, I will need to use the extended tools within this chat application to check the system. Please approve the download when it appears in the chat window.

Ilya says:
Well, with anything. My DVD Maker (im trying to burn a home movie) doesn't recognize my DVD-RW drive. So I'm guessing it's installed incorrectly

Gary_GWER9390 says:
Have you tried to burn picture or files?

Ilya says:
Not really

Ilya says:
But I can't even explore a blank disc

Ilya says:
black dvd-r to be exact

Ilya says:
blank*

Gary_GWER9390 says:
I need to take control of the mouse and keyboard.

Ilya says:
be my guest

Gary_GWER9390 says:
There is no record tab on the DVD drive properties.

Gary_GWER9390 says:
This cause by windows.

Ilya says:
I see that now

Gary_GWER9390 says:
I recommend you to restore again the system and make sure that there is no other hardware connected,

Gary_GWER9390 says:
Why did you format your system?

Ilya says:
It was cluttered up

Ilya says:
And it was maintanance, like any other computer owner would do

Ilya says:
Do you have the driver download?

Gary_GWER9390 says:
DVD drive doesn't have drivers, it is only a plug and play device,

Ilya says:
So... what am I to do now?

Gary_GWER9390 says:
Restore the system again and make sure that there is no other hardware conencted.

Ilya says:
But where will you be :P

Ilya says:
By restore you mean reboot?

Ilya says:
or reformat?

Gary_GWER9390 says:
Reformat then reinstall windows.

Ilya says:
Wouldn't it be easier to reinstall the dvd drive or to click repair in the windows boot disc?

Gary_GWER9390 says:
Open the device manager then uninstlal the DVD drive then click the icon under the HELP to scan the hardwares.

Gary_GWER9390 says:
That is reloading DVD.

Gary_GWER9390 says:
Try it.

Ilya says:
I get a TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device

Gary_GWER9390 says:
Still no recording tab.

Ilya says:
Google it?

Gary_GWER9390 says:
You will search the driver on the internet?

Ilya says:
Not the driver, but for a solution.

Gary_GWER9390 says:
You can  search it, for me, I recommend you to restore the system again.
I removed my last name and computer serial number for obvious reasons.

So Dr. Tech Forums with your PhD in computer technology. Can you help me fix my drive?

Here are some screenshots:

There is no recording tab:


My actual installed driver, it may be wrong!
 
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