Discussion Starter · #1 ·
Hi, I have a relative who's computer automatically shuts down after the Windows welcome screen. He doesn't have a usable computer currently, so I'm posting this for him. This problem started after his installation of Kaspersky (I've sent them an e-mail, but I end up getting answers which aren't relevant to the issue). Kaspersky ran a full scan, deleted some items and prompted him to restart. He restarts, but at this point, he can't log in. His computer starts up, and everything appears normal for the first part. But after the welcome screen, his computer automatically closes on him. He cannot boot into safe mode or boot from a CD (he's tried reformatting his drive using his Windows XP disk) as the same problem persists. I'm not entirely sure this topic would fall under "Motherboards, Bios & CPU", and if it doesn't, please let me know, or if possible, transfer it. Any help would be appreciated.