[broomas]

Hi, As always with Windows nothing is simple.
I tried to install an audio device (Realtek...) but windows kept installing it's own driver so I had to change the Device Installation Policy.
I now have an issue where my mouse is not working because it cannot install due to Policy changes. Of course it says 'click here to get info' but I can't click because the mouse is not installed!
Strangely though I have used an old ps2 mouse to solve these problems but even my ps2 mouse is not recognised.
I have a cloned copy of the drive which is working so what I would like to know is; can I change the policy from my (this) drive?
Thank you in advance!

Mike

 

[spunk.funk]

You are posting in the Vista/Windows 7 forum, but your profile says you are running Windows XP SP2?
The Policy is set on the OS you are in. You cannot set a policy from a Windows cloned image. But you can restore your OS from your cloned image. You will loose all files that have been installed since, so backup your files first. Restoring a cloned image will reset the policy.
You do not need to change the policy to change drivers, Go to the Device Manager, right click your Audio device and choose Uninstall. It will ask if you want to uninstall the driver files as well, click Yes. After a restart, install the Realtek driver you want.

 

[jenae]

Hi, yes we need to know what OS and what version of the OS you have. Also exactly how did you effect the changes to the device installation policy was it by using the gpedit editor?Tell us as much as you can it may be possible to boot to the RE and load the Hive and undo the restriction in the registry (gpedit's are shown in the registry).

 

[broomas]

Hi,

Yes I am running windows 7.

I had to change the policy as windows was continually installing it's own driver even after following the procedure above.
Unfortunately the audio device is not even seen by windows now in ordere to select installation so I guess it is dead!
The next option was to install a spare soundcard which required putting the USB card into a different slot on the motherboard to make room.
This is when the problem showed as the mouse was now plugged in to a different bus (pci) and would not install.
I tried to change back the policy using gpedit but could not .....because the mouse does not work!
I have tried an upgrade install but cannot select 'agree to terms and conditions'... because the mouse does not work!

I have tried to install the software drivers from a disc but cannot select the options... because the mouse does not work!

 

[broomas]

SOLVED!

Used the FORCE to find the correct buttons to select Policy edit!

Now to try and install the soundcard.....

Thanks for your help.

I have learned a lot today!

Mike