Tech Support Forum banner
Status
Not open for further replies.
1 - 18 of 18 Posts

·
Registered
Joined
·
69 Posts
Discussion Starter · #1 · (Edited)
i have a compaq presario r3000, and im facing a weird problem, I turn on the laptop and it loads windows xp without any problems, after 1 minute
the screen goes blank.
its not the backlight because there is nothing on the screen that i can see even with a flash light.
is this something to do with video card setting?? Please help
Thanks in adv
 

·
Registered
Joined
·
12,437 Posts
hi ministerjee,

so you mean it has screen at the first few seconds of the boot up but as soon as XP loads, it blacks out? hmm that could mean a corrupt something that affects Windows.

pop in your XP install CD if you have one and run CHKDSK /R in recovery console. get your brand of HDD then d/load the diagnostic utility from the HDD Diagnostic Tools link on my sig. Test your HDD also for errors. and since you are doing the tests, test also your RAM using Memtest86+ (link on my sig).

post back what happens...
 

·
Registered
Joined
·
69 Posts
Discussion Starter · #3 ·
no, its not like that, it starts normally as its suppose to, and shows desktop and everything, i can click and run programs but after 1 minute mouse freezes and screen goes blank.
I tried to restart in safe mode, it starts but then mouse freezed and there was some green color lines on the desktop that appeared. Sometimes it freezes before getting to that point at all.
 

·
Registered
Joined
·
69 Posts
Discussion Starter · #9 · (Edited)
Ok, I got a bad news, its not letting me to save any setting, The ENTER button does not do anything, I can scroll thru all the diff options but they all show at the bottom of the screen cut in half. Also there are lines.please see pictures.
 

·
Registered
Joined
·
12,437 Posts
this does not look good...

when the COMPAQ logo appears, there are some texts at the bottom. one of them says about pressing a key to change boot device. kindly check what key to press to do this.

again in the BIOS settings, the boot order would show a list. if you can access the list, which came first, the HDD or the CD drive?

EDIT:

i removed the link because i realized you have an R3000 and not a V3000.

EDIT 2:
if you cannot get the information in BIOS settings. let us do the other tests instead. start with Memtest86+. d/load from the link on my sig and burn the ISO image into a blank CD (do not copy directly to CD). use Nero or ImgBurn or similar to be able to do this. pop this CD into your CD drive and reboot. the diagnostic will start immediately. btw if you have more than one RAM module installed, remove one first as the test is very effective if run on individual RAM modules.

EDIT 3:
the white lines, the blank screen and the freeze point to a dying video card or RAM module or HDD (but most likely - the video card).
 

·
Registered
Joined
·
69 Posts
Discussion Starter · #14 · (Edited)
Okay, there is more to tell u, i highlighted the ATAPI CD drive (because i don't know how to select it)and save configration and exit.
I restarted the laptop,it showed blank screen again.I restarted the laptop again it showed windows logo then loaded windows without any problems, and to my surprise its not going blank as i type.
I clicked the CD drive but its not showing any files from the XP CD.this is strange.
edit: Okay it can read other CD's but not my windows XP CD.

Do i still do what u just told me?? please advice
 

·
Registered
Joined
·
12,437 Posts
How do u select any option from BIOS menu.
I can only go up and down with curser keys and the option changes to white from blue.
that depends... for sure, SELECT = ENTER, but in the boot sequence, i think you first highlight the device (using up/down arrow keys) and press F5/F6 to move it up/down the order.
 

·
Registered
Joined
·
12,437 Posts
Okay, there more to tell u, i highlighted the ATAPI CD drive (because i don't know how to select it)and save configration and exit.
I restarted the laptop,it showed blank screen again.I restarted the laptop again it showed windows logo then loaded windows without any problems, and to my surprise its not going blank as i type.
I clicked the CD drive but its not showing any files from the XP CD.this is strange.
Do i still do what u just told me?? please advice

what should be my next step now, as i can see the screen without going blank, how can i know if its my video card that is dying, can i uninstall it??
highlight CD drive and press F5 or F6 to move it up the order then save the configuration.

if you can boot from the CD drive, proceed with the tests still.

but then again, if you see a working system... it is your call to proceed or not. time will tell if it is indeed your video card. a dying video chip/card would behave the same way.

nope you cannot uninstall the video card if it is integrated to your motherboard. check your machine specs if this is so.

your problem seem to be more than just something that we can tweak, uninstall or reinstall to resolve. it may even involve parts replacement. doing the tests will help. but then again, i could be wrong.
 

·
Registered
Joined
·
69 Posts
Discussion Starter · #17 ·
Thank u for the help, i also think its the video card(is there any way to be sure???).My laptop is still up and running for now not sure for how long.
Is there anything i can do just to save the dying video card temporary. also is it possible to replace just the video card by ordering.and if i do order, what type/model do i need and would i be able to replace it myself.
 

·
Registered
Joined
·
12,437 Posts
Thank u for the help, i also think its the video card(is there any way to be sure???).My laptop is still up and running for now not sure for how long.
Is there anything i can do just to save the dying video card temporary. also is it possible to replace just the video card by ordering.and if i do order, what type/model do i need and would i be able to replace it myself.
AFAIK, this came with an integrated video card. that means, you cannot replace it unless you replace the motherboard (an expensive fix).

also, the video card can go kookie if your laptop is overheating. same symptoms too. i suggest you use SpeedFan or similar so you can monitor the temps. observe if you get the symptoms when the system gets too hot. make sure your vents and heatsink are free from dust and any obstruction.

just in case you want to pursue the isolation, here are the things i suggest that you try:

1. run Memtest86+
2. run HDD diagnostics for your hard drive
3. do CHKDSK /R or a non-destructive Windows repair

if symptoms persists, consider motherboard replacement.
 
1 - 18 of 18 Posts
Status
Not open for further replies.
Top