[scj6771]

We have issues with our sales force accessing our company portal on the road,
they are connecting using a VPN client usually through the Verizon aircard we
give them.

The portal will work fine perhaps for a few days but eventually they will
get the "Internet Explorer cannot display the webpage" message.

The real problem is that they have no way of fixing this when on the road,
however, once the machine is brought back and "jacked" into our network we
can fix it doing the following:

1. From Internet Explorer go to “Tools” then “Internet Options”
2. Then click on “Delete”.
3. Then click on “Delete All” and select “Yes” at the next box.
4. Then select the “Security” tab at the top and select “Local intranet” then
“Sites”
5. Then add "company portal address" and select “Add” to drop it into the box and then “Close”.
6. Then select the “Content” tab at the top and select the “Clear SSL State”
tab.
7. Then select the “Advanced” tab and scroll to the bottom and make sure
that USE SSL2.0, USE SSL 3.0 and USE TLS 1.0 are all selected.
8. Then select “Ok” at the bottom, close out of the internet and REBOOT your machine.

***EDIT***
Now it seems that a run IPCONFIG /FLUSHDNS will work without doing the above mentioned.

Now these options are not working for the sales force when they are on the
road and connected to our network via the VPN. This causes big issues when
these guys have to travel to corporate just to be able to access the company portal.

 

[scj6771]

I don't know, I just dont get it, why would the portal work fine for in-house users and not the "road warriors"? in fact, I have a whole center down the road that cant access it either? and no IPCONFIG/FLUSHDNS fixes those machines, they just flat out will not connect to the portal.

If the user brings it in-house to get repaired I simply run that command, then I test the connection by using the airard and VPN and it works all day long? As soon as they take the machine out of the building it may work once or twice but it WILL FAIL. Now I should also mention that most of these guys are using thier own wireless connection either at home or on the road, these guys live off "borrowed" wireless connections. So I was thinking that may have something to do with it?