Tech Support banner

1 - 20 of 149 Posts

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #1
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc.regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Support
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #2
I will be here during your transition to the new platform, to help with any questions, help with navigation or how to do things, and to listen to your feedback so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen, and that I sounded just like a cricket (I was born with the hiccups.) so yes, I have been Cricket for 58 years now. I live just outside of San Antonio, Texas. I spend most of my free time out in nature and exploring the back roads. During late autumn when it starts to finally cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site.

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!

You can easily share videos just by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

We will be seeing regular updates to the site which are largely based on community feedback so we absolutely want to hear your feedback!

I have worked with our community support team for just over 5 years but I have worked with forums for closer to two decades. I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

·
Premium Member
Joined
·
1,150 Posts
Is there a plan to add the "Mark All Forums Read" button on the main forum page?

It exists on each individual forum, but I'd like to do a "completely clean slate" without having to go forum by forum by forum.
 

·
Administrator, TSF Manager
Joined
·
27,093 Posts
I'm still taking a look around.....been using vBulletin too many years.....:laugh:

Looks pretty good, though.
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #5
Is there a plan to add the "Mark All Forums Read" button on the main forum page?

It exists on each individual forum, but I'd like to do a "completely clean slate" without having to go forum by forum by forum.
How To Find New Posts

Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts.

On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics. You can also mark all as read.

- Cricket
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #6
I'm still taking a look around.....been using vBulletin too many years.....:laugh:

Looks pretty good, though.
I was a vBulletin user as well so it took me a bit. :)

Take a moment to browse through our Community FAQs and let us know if you have any questions.
- Cricket
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #8
I like it a lot. Will we be given choices on forum layout styles?
Currently, we have light mode and dark mode.

The developers are working on a 3rd option for the background (maybe grey?) and also they are working on a condensed layout option for us.

- Cricket
 

·
Premium Member
Joined
·
1,150 Posts
While I appreciate the advice about where to find the "Mark All Read" button for the entire forum, I would personally prefer what's presented on another XenForo-powered forum I frequent as far as this goes. The hiding of controls like "Mark All Read" under "New" makes no sense to me.

329296
 

·
Team Manager, Microsoft Support
Joined
·
26,805 Posts
We asked. We received.
 
  • Like
Reactions: Tech Admin

·
Premium Member
Joined
·
1,150 Posts
I have a suggestion with regard to the Dark Mode: Please make the "new posts" highlight have some sort of pale color rather than just white text in bold.

The Light Mode shows topics with new content in bold, medium blue, making it simple to know when new content is present. It is much harder to make that distinction in Dark Mode.

There are lots of very pale "almost white" colors available. Pale blue, yellow, green, pink, etc. in bold text would make the presence of new content far easier to distinguish in Dark Mode.
 

·
Premium Member
Joined
·
1,150 Posts
Yet another request: Can we have the "New Posts" widget (for lack of knowing the correct term for this object) displayed on the view page both for all forums as well as filtered for the individual forum you might be viewing.

Here is an example from the other XenForo-powered forum that I snagged the screen shot from earlier:

329297
 

·
Moderator, - Microsoft Support,BSOD Kernel Dump A
Olfactory training for spam detection.
Joined
·
5,873 Posts
The “Active reports” tab (near the upper left-hand corner of the site) disappears on scroll, could you please explain the logic behind that choice?
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #17
Yet another request: Can we have the "New Posts" widget (for lack of knowing the correct term for this object) displayed on the view page both for all forums as well as filtered for the individual forum you might be viewing.

Here is an example from the other XenForo-powered forum that I snagged the screen shot from earlier:

View attachment 329297
Thanks for the dark mode suggestion, I'll pass that along to some of our dev staff. As for this request, navigating to the filters should allow you to select followed content. As I have selected here:
329300

This will include forums you follow, and you can select and deselect this if you wish to toggle this. You otherwise should be able to see what forum the thread is from just under the title. It should be formatted as (Discussion creator, Start of thread date, Forum location, number of reply pages) with the eye icon present if you have that enabled.

Would this sufficiently meet your expectations or is there more that I may have missed in the request.

Thanks,
Gerrit
 

·
Administrator
Joined
·
1,904 Posts
Discussion Starter #18
The “Active reports” tab (near the upper left-hand corner of the site) disappears on scroll, could you please explain the logic behind that choice?
This is part of the mod and admin tool kit, the logic being that if you need to administer these tools further down the thread or page you can do so under the 3 dot menu within the posts. I can cover these further, but I believe we've also built out some tutorial threads to help you orient yourself as well.

Hope that helps some!
:)
-Gerrit
 

·
Premium Member
Joined
·
1,150 Posts
Gerrit,

I presume you were intimately familiar with the old forums. There was a "New Posts" list that always appeared on the right side of the forums. The same functionality clearly exists under XenForo, and now several different members of staff have requested its reappearance on the New look topic.

This is commonly available functionality that we had, and would like to have back again, and since it appears to be a pre-built "widget" that can be enabled if those who administer the forum software were to do so, that's what I'm requesting, and with the maximum number of topics appearing in that widget as can be.

And although it's not a XenForo-powered forum, this same functionality exists on Sysnative, and as you can see, there are additional entries that one sees as one scrolls down the page where it's displayed (also on the right):

329301
 

·
Moderator, - Microsoft Support,BSOD Kernel Dump A
Olfactory training for spam detection.
Joined
·
5,873 Posts
the logic being that if you need to administer these tools further down the thread or page you can do so under the 3 dot menu within the posts.
If I was part way down a page, how would I know I needed to use the tools? The indicator is stuck in the top left corner, out of sight.

Surely there's some way of fixing it to the top-navbar where it's always visible?
 
1 - 20 of 149 Posts
Top