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· TSF-Emeritus
8,968 Posts
We need to run some diagnostic logs first so we can see what is going on with your machine before we attempt to fix anything,

please do the following:

Please download DDS from either of these links


and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
Please include the contents of the following in your next reply:



Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

· TSF-Emeritus
8,968 Posts
my apologies for not replying sooner, for some reason, I didn't receive notification of your reply?

please run the following:

Refer to the ComboFix User's Guide

  1. Download ComboFix from the following location:


    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  2. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  3. Double click on ComboFix.exe & follow the prompts.
  4. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  5. When finished, it shall produce a log for you. Post that log in your next reply

    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

  6. Ensure your AntiVirus and AntiSpyware applications are re-enabled.


NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.


  • Download RogueKiller and save it to your desktop.
  • Quit all other programs
  • Start RogueKiller.exe
  • Wait until the Prescan has finished ...
  • Click on Scan
  • Wait for the end of the scan
  • A report will be created on your desktop.
  • Click on the Delete button
  • Next click on the ShortcutsFix
  • another report will be created on your desktop.

Please post: All RKreport.txt text files located on your desktop.
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